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Acura of Berlin - Service Center

Berlin, CT

4.7
616 Reviews
Call Service Center (860) 846-4974

616 Reviews of Acura of Berlin - Service Center

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November 25, 2023

My dash cam caught the service tech doing 80mph on the Berlin Tpke (50mph) and blowing a red light. My car also smelled like burnt clutch when I picked it up a short while later which led me to review the More

by dbrini824
Recommend Dealer
No
Employees Worked With
Melissa Moreno, Melissa Moreno
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Nov 25, 2023 -

Acura of Berlin responded

Thank you for bringing this to our attention. We certainly don't condone this type of behavior and will address this with our service technician. I understand they were trying to duplicate a tire vibration which would explain the speed, but this should not have been done on this type of road. Please feel free to reach out to me directly if you have any other concerns. Rich Bird Service Manager (860)829-3786

November 25, 2023

Professional staff. On time- Very courteous- Knowledgeable service Fair pricing. Great facility Staff cares for customers More

by WRBBURTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith davis
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Nov 27, 2023 -

Acura of Berlin responded

Thank you for your very kind review. Keith and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

November 24, 2023

Good service but they keep saying the timing belt needs changing when it was done just 6 months ago. Very confusing. More

by christopherchen1911
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Nov 27, 2023 -

Acura of Berlin responded

Christopher, Thank you for the kind words for our service department! We look forward to sharing your compliments with Keith and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

November 21, 2023

Great clean place to have ur car worked on very friendly staff I will continue to go ther More

by joedud203
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Nov 21, 2023 -

Acura of Berlin responded

Thank you, Joe! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

November 21, 2023

My experience with Acura was accommodating to my needs, quick service & friendly staff. With that being said, I was happy with my service. More

by pgiardina9598
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Nov 21, 2023 -

pgiardina9598 responded

Thank you again!

Nov 22, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

November 19, 2023

Extremely helpful assistance throughout process and worked with me through a battery issue that occurred during the service More

by mattfon12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
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Nov 20, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

November 18, 2023

Always informed of everything that is going on. The dealership is always clean and neat. Staff are always attentive. More

by MANDA0205
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Nov 20, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

November 15, 2023

State of the art service center. Excellent customer service. Highly recommend. I get everything done here. More

by labedas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

November 15, 2023

Acura of Berlin provides great customer service, good communication about what is being done and the cost. Keith is very friendly and nice to work with. More

by bethers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

November 15, 2023

Always reliable- Keith is always professional and helpful- caring and honest. He keeps me coming back to Acura of berlin More

by Deb
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Nov 15, 2023 -

Deb responded

Keith Davis is amazing - always helpful, professional, and caring. He keeps me coming back to Acura of Berlin. I request him and actually will wait for him if an appointment is not available when I want to come in. Matthew is also great-

Nov 15, 2023 -

Acura of Berlin responded

Deb, We are very happy to hear Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

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