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Acura of Berlin - Service Center

Berlin, CT

4.7
634 Reviews
Call Service Center (860) 846-4974

634 Reviews of Acura of Berlin - Service Center

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May 09, 2024

Very attentive to keeping me informed every step of the way. Totally transparent with what is a need to do versus a nice to do. More

by MICHAEL_LONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience, Michael! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

May 06, 2024

nice clean service center and Jamie was very informative. I recommend anyone who's needs work done to thier vehicle More

by cameronrozie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
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May 06, 2024 -

Acura of Berlin responded

Thanks for sharing about your experience with Jamie here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

May 05, 2024

Clean faculty, nice friendly people. Good pricing on oil and filter change. Would recommend to friends and family. More

by TEAEMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Battistini
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May 05, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that Gina met your service expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years! Eric Diaz General Manager 860-829-3787

May 05, 2024

Friendly, courteous, comfy, and great value. This is an old school dealership that treats you like a person and I will be back! Thank you! More

by Paul Paniccia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Report | Print
May 05, 2024 -

Acura of Berlin responded

Paul, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

May 02, 2024

Service was good and happy to get serviced earlier than scheduled and was attentive to my questions. More

by Phaychithsanith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Report | Print
May 02, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 30, 2024

This dealership was such a greatly organized and ran buisness, i would recomemmed everyone coming here even if you dont own an acura!!! More

by Semiromerovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Lattman, Jaime Andrzeicik, Gina Battistini, Erik Brahushaj, Adam Leach
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May 01, 2024 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manager 860-829-3787

April 30, 2024

It was fine for the second time I was there for the same problem. Finally More

by rcusdesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
Report | Print
May 01, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

April 30, 2024

Acura of Berlin was very thorough and informative. I’ll definitely bring my vehicle back to that location. More

by mrsdgomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

April 30, 2024

The staff is very helpful. They always answer your questions. If you have them they recommend what your car needs and the facility is always clean. More

by Jackie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jackie, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

April 28, 2024

Being going to this dealership for over 10 years, don’t think I’ll ever find the courage to ever bring my vehicle to get service there customer service is just getting worst than ever never again More

by TROYNICHOLAS758
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Acura of Berlin responded

We're sorry to hear about your dissatisfaction, but it's essential to clarify our stance. While we value your loyalty over the years, our commitment to safety and quality service remains unwavering. Unfortunately, we couldn't diagnose your vehicle due to the extensive aftermarket modifications that weren't professionally installed. Ensuring the integrity of your vehicle and your safety is our top priority, and when modifications are not done correctly, it poses risks to both. We understand this might be disappointing, but it's imperative for us to uphold our standards. If you need assistance in rectifying the aftermarket installations or have any other concerns, please don't hesitate to reach out. We're here to help ensure your vehicle's reliability and your satisfaction with our service. Eric Diaz General Manager 860-829-3787

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