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608 Reviews of Acura of Berlin - Service Center
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December 27, 2024
Not professional at all. Brought suv there to be fixed wasn’t fixed had to bring back next day. The adviser Jonathan stated to me that they had a worker that has been getting Brought suv there to be fixed wasn’t fixed had to bring back next day. The adviser Jonathan stated to me that they had a worker that has been getting several complaints working on my suv and he was sorry. And he was going to have another worker look into my suv . Jonathan calls to state the worker left stuff loose when replacing the parts. Then they kept it for 3 days more and tells me everything fix no noises etc. my suv sounds the same as to when I brought it to them. And drive worst then when I brought it to Acura .On top of the manger Racheal who is very unpleasant and snotty. After I told her I will leave a bad review she says do what I need to do. She is very unprofessional warning be aware of the sloppiness here at the Acura in Berlin!!!!! Not satisfied at all on top of they don’t want to refund you. For there poor work that wasn’t done correctly… who has the time to keep going back to the dealership and waiting for hours when there supposed to get it right the first time as there signs posted says!!!! More
by Desmondgregor28
Verified Customer
December 23, 2024
The Price was very competitive and sales rep was on top of any questions or concerns I made of any questions or concerns I made More
by THECHOONES
December 22, 2024
No ride back home and no loan car. Acura was used to be good 3/4 years ago. Acura was used to be good 3/4 years ago. More
by J3CHERIANP
Employees Worked With
December 19, 2024
Jonathan was amazing . He got me in and out at exactly the time he quoted !! Also shout out to the mechanic who worked on my car thank you He got me in and out at exactly the time he quoted !! Also shout out to the mechanic who worked on my car thank you More
by maribelfeets
Employees Worked With
December 15, 2024
Attentive and very helpful! Great service, friendly and went above and beyond! Would recommend to all friends Great service, friendly and went above and beyond! Would recommend to all friends More
by tineg74
Employees Worked With
December 07, 2024
Service and communication were great. No guess work on my part. My car was completed early morning. No guess work on my part. My car was completed early morning. More
by MCG110103
December 07, 2024
Brian was very helpful , but my car still isn’t fix. I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . More
by Ice
December 03, 2024
Clean, well organized setup with easy connectivity for me to work while I wait for service to be completed. to work while I wait for service to be completed. More
by MATTGERRITS
Employees Worked With
December 01, 2024
Service Excellence 100%. Keith goes above & beyond, always very professional & detail oriented when explaining the diagnosis of car repairs needed. Keith goes above & beyond, always very professional & detail oriented when explaining the diagnosis of car repairs needed. More
by Denise
Employees Worked With
