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Acura of Berlin - Service Center

Berlin, CT

4.7
607 Reviews
Call Service Center (860) 846-4974

607 Reviews of Acura of Berlin - Service Center

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December 23, 2024

The Price was very competitive and sales rep was on top of any questions or concerns I made More

by THECHOONES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

December 22, 2024

No ride back home and no loan car. Acura was used to be good 3/4 years ago. More

by J3CHERIANP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2024 -

Acura of Berlin responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Eric Diaz General Manager 860-829-3787

December 19, 2024

Jonathan was amazing . He got me in and out at exactly the time he quoted !! Also shout out to the mechanic who worked on my car thank you More

by maribelfeets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

December 15, 2024

Attentive and very helpful! Great service, friendly and went above and beyond! Would recommend to all friends More

by tineg74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

December 07, 2024

Service and communication were great. No guess work on my part. My car was completed early morning. More

by MCG110103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

December 07, 2024

Brian was very helpful , but my car still isn’t fix. I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . More

by Ice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Roy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Roush
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Acura of Berlin responded

Hi Ice, Thank you for your feedback. I’m sorry to hear your concerns weren’t fully addressed and that your car’s condition worsened after your visit. Can you let me know what the technician and service advisor recommended to repair your vehicle and if you accepted or declined the solution? I’d like to personally follow up and ensure we get this resolved for you. Best regards, Eric Diaz General Manager

December 03, 2024

Clean, well organized setup with easy connectivity for me to work while I wait for service to be completed. More

by MATTGERRITS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Roush
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Acura of Berlin responded

Matt, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

December 03, 2024

Eric is focused on solutions and an expert in his field! Highly recommended. David Medeiros More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Acura of Berlin responded

Thank you, David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

December 01, 2024

Service Excellence 100%. Keith goes above & beyond, always very professional & detail oriented when explaining the diagnosis of car repairs needed. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, Denise, and we hope to see you again! Eric Diaz General Manager 860-829-3787

November 30, 2024

Very good service. Jamie was very friendly, very knowledgeable, she took the time to explain things to me and even had the mechanic come out and talk with me. He was al More

by RJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

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