Acura of Berlin

Excellent Gina explained the services to be performed in detail. While waiting she explained the technicians recommendations and suggestions on when these can be performed and how much it will cost. detail. While waiting she explained the technicians recommendations and suggestions on when these can be performed and how much it will cost. More

The process was streamlined. The communication from Jaime was timely and clear. I appreciated the video of my car that was sent explaining what was seen. The communication from Jaime was timely and clear. I appreciated the video of my car that was sent explaining what was seen. More

I am always received with a courteous smile and dropping off the car is always hassle free. off the car is always hassle free. More

Always a great experience. Everyone is great. Matthew at the check out desk is just wonderful! Everyone is great. Matthew at the check out desk is just wonderful! More

Jon was very polite helpful and quick He made sure to take care of ever take care of ever More

Took a little longer than expected but great experience Took a little longer than expected but great experience and customer service. Very friendly and remembered me and my family Took a little longer than expected but great experience and customer service. Very friendly and remembered me and my family More

I have written this review to convey my great satisfaction with the outstanding level of service I have consistently received from the Acura of Berlin(AOB) Service Department. I have been a clie satisfaction with the outstanding level of service I have consistently received from the Acura of Berlin(AOB) Service Department. I have been a client for more than ten years. I highlight, in this review, the efforts of Service Advisor Gina Battastini as well as Service Associate Matthew. Matthew was very helpful and personable arranging my appointment for my replacement request for the battery terminal clips for my MDX. His approach during our conversation continues to validate my belief that the Acura Of Berlin Service Department is committed to educating the client as well as providing repair services. Service Advisor Gina Battastini, upon my arrival, handled all the arrangements. She also took time to point out future items that I might want to be aware of and monitor in the case they need to be addressed in the future. I appreciated her time and willingness to answer all of my questions. This was my first time working with her as her helpful and professional approach, during our interactions, enable me to feel informed about servicing needs of my vehicle at present and what could be monitored and considered for the future. I appreciate the efforts of Gina and Matthew to keep me informed and address any questions I had. It is always an honor to work the Service Department team but I also continue to notice, while waiting in the service area, that the entire AOB staff has a positive energy about them that is often considered a residual operating benefit derived from an effective level of senior management team leadership. More

Acura of Berlin was incredibly helpful and understanding. Jim Pompei guided me through the process as it was my first time financing a car. He got me in a car under my budget not trying to upsell me or put a Jim Pompei guided me through the process as it was my first time financing a car. He got me in a car under my budget not trying to upsell me or put any pressure on. Truly a good (and funny) guy. More

Friendly, professional, fair price. Will look into buying from them again when I'm in the market for another car. Will look into buying from them again when I'm in the market for another car. More

Walking into the dealer we had to wait about 20 minutes for someone to help us. We were approached and told that we would have to wait just a short while because everybody was busy. Jim ended up helping us for someone to help us. We were approached and told that we would have to wait just a short while because everybody was busy. Jim ended up helping us and he made the whole process very easy. We told him what we were looking for, he went and got the car and we took it for a test drive. He explained as much as possible to us while doing so. When we told him that we want it, he made the whole process as simple as possible for us. The finance part was easy, signing all the papers was quick , I would recommend going to the dealer and if possible try to get Jim to help you. More