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Acura of Berlin
Berlin, CT
969 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 969 reviews
November 08, 2024
I did enjoy salesman leonard. Although he states started recently seems to enough what he does. Was very helpful. Although he states started recently seems to enough what he does. Was very helpful. More
by Maria116371
Verified Customer
November 08, 2024
Acura of Berlin has helped me quickly twice in just one month as I experienced two unexpected repairs. Communication is great! Customers feel welcome and heard! month as I experienced two unexpected repairs. Communication is great! Customers feel welcome and heard! More
by Murph51426
Employees Worked With
November 08, 2024
Keith is wonderful to work with! He treats your car as his own! You can trust him and the mechanics to do the right thing when it comes to your Acura! He treats your car as his own! You can trust him and the mechanics to do the right thing when it comes to your Acura! More
by RONPAC31
November 08, 2024
Excellent experience because of our salesperson Jim Pompei. He was very busy with other customers when we first met him but he was able to juggle everyone and still paid attention to us. Pompei. He was very busy with other customers when we first met him but he was able to juggle everyone and still paid attention to us. More
by KEVIN.WEIR
Employees Worked With
November 08, 2024
This was my first visit to Acura of Berlin. I have been a Acura customer for over 15 years. My experience at this office was very smooth and all of a success. I entered with questions and left I have been a Acura customer for over 15 years. My experience at this office was very smooth and all of a success. I entered with questions and left with a new lease. My salesman was Adam. He was very knowledgeable and answered all of my questions and concerns. I did not feel pressured or pushed. He is he guy to go to. More
by MISSSHY19
Employees Worked With
November 06, 2024
James knew the assignment! He listened to my request and knew when I wasn’t happy. James is quite the character extremely friendly, funny, genuine guy who you can tell takes pr He listened to my request and knew when I wasn’t happy. James is quite the character extremely friendly, funny, genuine guy who you can tell takes pride in what he does. Customer service rating is an A+ for me! More
by Lily
Employees Worked With
November 06, 2024
Staff was very friendly and the atmosphere was very welcoming. The sales person was very knowledgeable . . welcoming. The sales person was very knowledgeable . . More
by IRENE.MURPHY
November 05, 2024
Service was promoted. Dealer was nice inside . Service people were nice . Location was good for me . Dealer was nice inside . Service people were nice . Location was good for me . More
by Lnr27luis1
November 04, 2024
Great service advisor! 1 issue tho, not service related , mark in paint since purchased please call me 1 issue tho, not service related , mark in paint since purchased please call me More
by Raulukaitis
October 31, 2024
Deplorable is the only way I can describe the Service Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason Center in Acura Berlin. The biggest mistake I've ever made was bringing my car into this dealership and continuing to go back for some unknown reason. Matthew is very nice and polite which is the only positive thing I can say about the department. For the last 3 years I've been taking my brand new car in for service and problems (and there's been a lot) and other than a couple of times, there's been a problem every time. There's no sense of urgency to return phone calls for days, parts not being ordered which causes delays, problems not being fixed or even addressed, and just absolute disregard for customer needs. I have no clue why I am having such bad luck with the services when all other reviews are great. Truly disappointing. More
by s.mustabasic
Employees Worked With
