Acura of Berlin

Customer friendly totally enjoyed my experience looking forward to my next visit service with a smile forward to my next visit service with a smile More

I got a problem with a battery in my two years old car . I am changing a third battery in this car and Jonathan provided an excellent service regarding my vehicle I am changing a third battery in this car and Jonathan provided an excellent service regarding my vehicle More

I have been going to Acura of Berlin for many years now, and I have to admit and recommend Jonathan for his phenomenal service. He makes sure to keep me informed about all things going on with my car, and m and I have to admit and recommend Jonathan for his phenomenal service. He makes sure to keep me informed about all things going on with my car, and most of all he assured me that my car will be ready and safe for the road. Nice job Jonathan, the front desk guy is awesome too. Thanks so very kind More

Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure. convenient, and more importantly no sales pressure. More

This was by far the best car buying experience I have ever had! I would first like to give a "shout out" to Lucius for starting my experience off in a positive way, a "shout out" to Jim for his non- p ever had! I would first like to give a "shout out" to Lucius for starting my experience off in a positive way, a "shout out" to Jim for his non- pushy approach, pleasant attitude and knowledge and last but not least, a "shout out" to Tom for ending my experience in a positive way. I would highly recommend this team and dealership!! More

Service advisers always friendly and get me in and out. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. More

Clean, people are nice Explained everything which I appreciate Friendly easy to get to Nice atmosphere appreciate Friendly easy to get to Nice atmosphere More

Brought my MDX in for an issue with collision avoidance system. Was assured it was fixed with a software update for which I was charged. Picked up car and warning lights were still on in dash. After system. Was assured it was fixed with a software update for which I was charged. Picked up car and warning lights were still on in dash. After calling back I was told that I could bring it back again and wait but because my car is older loaners are not available due to recalls on newer vehicles. Seems my time has no value to Acura. I purchase Acuras (4th Acura) and service at the dealership because I need a car when mine needs repairs. BMW while more expensive to maintain at least provided a higher level of service and pretended to care. My last Acura. More

Five stars for Acura of Berlin. This was the most pleasurable car buying experience I’ve ever had. From the moment I walked into the dealership, I worked with James (Jim) Pompei. Ji This was the most pleasurable car buying experience I’ve ever had. From the moment I walked into the dealership, I worked with James (Jim) Pompei. Jim is extremely genuine, polite, and professional. His approach is very relaxed and there was no pressure from him whatsoever when I told him the exact vehicle and price point I was looking to get into. After the test drive, I knew I wanted the vehicle and Jim made it happen ASAP. I walked into the dealership at 10:00 a.m. and drove away in my new car at 1:30 p.m. It truly was the easiest and most seamless process all thanks to Jim the and rest of the staff at Acura. I cannot thank them enough for going above and beyond! More

Service Great. Service was prompt and they explained clearly what needed to be done. Very courteous. Service was prompt and they explained clearly what needed to be done. Very courteous. More