Acura Of Pembroke Pines

I purchased a preowned Audi from this dealership. Everything seemed to go smooth. I had a preapproved credit from USAA, so the payment was no issue. I took the car for a testdrive and besides minor t Everything seemed to go smooth. I had a preapproved credit from USAA, so the payment was no issue. I took the car for a testdrive and besides minor things it seemed okay to me. I noted some things, that I wanted replaced before purchase, coinholder, lightswitch and backseat cover as well as new tires. I asked if the top of the convertible had any leaking, sales rep said no. The trunk didnt open, but they said they fixed issue. (Which they didn't) I was told the used car goes through the same inspection as a certified Acura would go through and the car has no issues and their reputation is more important than just selling a car by any means I was told. I ended up buying the car, happy to have a convertible for the Florida Sunshine I drove off the lot and home to my house. Just the following day the Checkengine light came on, as well as the gearshift indicator which was flashing. I called Robert, my Sales rep and he said, they would look into it. I brought the car for repair and to get the ordered parts, got a nice loaner. I was told the issue would have been a TMC sensor, but they would look further into it. No lights were flashing. I was happy. As soon as I drove on the highway checkengine light came on again and Gearshift indicator started blinking again. When stoping at a light the car started to jump and also at times when backing up it started jumping which could be a safety hazard and indanger my health and the safety of others. I called Robert and told him about the problem which still exists. He said he spoke to his service manager and everything regarding this TMC sensor and faulty transmission would only be able to get fixed, if I pay for it myself. I was shocked. How can you sell me a car with a faulty transmission. I spoke to Audi and they said, a inspection of the vehicle by Acura should have shown the issue. I made a complaint to BBB and FTC, with no response from Acura of Pembroke Pines. Not only they don't care about the customer, they have also no regards for Life and Wellbeing of customer and others who are on the road, when selling a faulty vehicle with transmission issues. I want to point out the Audi only had 59k miles, so therefore I did not expect a transmission problem. I relied on the expertise of the Acura Mechanic staff to inspect a vehicle properly according to their point inspection list, but was sadly dissapointed. I demand Customer Service and I want my vehicle fixed. This is crazy. Plese save yourself trouble and disappointment and buy your car elsewhere. More

We just purchased our 3rd Acura from Acura of Pembroke Pines! A big thank you to everyone involved! Each experience gets better and better. These gentleman are straight forward, very professional and pre Pines! A big thank you to everyone involved! Each experience gets better and better. These gentleman are straight forward, very professional and pretty entertaining. We actually had fun buying our daughter a car! Thanks again! More

Stay away from this place. The sales staff is incompetent and the manager is clueless. Try Rick Case instead. I stopped going to Acura of Pembroke Pines even though it's only a few miles from my home. The dr and the manager is clueless. Try Rick Case instead. I stopped going to Acura of Pembroke Pines even though it's only a few miles from my home. The drive to Ft. Laudedale is worth it! More

I purchased new cars for both my wife and myself within a two week period. Robert was easy to deal with. Both deals were fair without any excessive haggling. I was happy enough with the first purchase to com two week period. Robert was easy to deal with. Both deals were fair without any excessive haggling. I was happy enough with the first purchase to come right back and buy the second car. More

Bought a new 2013 RDX from Pembroke Pines Acura a few months ago. Got a great price and fairly quick process. I had traded in an Acura lease to purchase this new Acura and there was some issues with th months ago. Got a great price and fairly quick process. I had traded in an Acura lease to purchase this new Acura and there was some issues with the end of lease process but the dealer took care of the issue in the end. More

Both Robert and Alex were extremely friendly and went over every detail with great patience and concern for my needs. My family and I took a total of 4 or 5 test drives under different conditions with t over every detail with great patience and concern for my needs. My family and I took a total of 4 or 5 test drives under different conditions with the Acura MDX equipped with the "Technology Package." I had gone to the dealership with a written quoted price from Consumer Reports. Right away, Alex offered me a significantly lower price. Upon further research, I found the quoted price was below the invoice price and lower than the "true value" of the car. Alex even threw in free goodies like All-Weather Mats. The whole atmosphere was very low key and friendly, without any pressure. This was the first time in my life that I did not feel the need to haggle over the price of the car! Overall, I am very happy with this car, the dealer, and the whole experience. Acura of Pembroke Pines won out over my next choice --- Laudedale BMW of Pembroke pines. Thank you Robert, Thank you Alex! More

What a terrible dealer. I made an internet inquiry to to purchase an Acura MDX. I saw a lease advertised on their website. I wanted to get a price e-mailed to me, and when I did not answer my phone when J purchase an Acura MDX. I saw a lease advertised on their website. I wanted to get a price e-mailed to me, and when I did not answer my phone when John Toscano called me he sent me back and e-mail saying I was playing a game and I could go elsewhere. Really? Just unbelievable. I will be HAPPY to go elsewhere. Thanks John, what first class service you offer. More

From start to finish our experience was horrendous. The general manager was incredibly aggressive and intimidating, I tried to explain that his tone was bullying and he just continued, as a woman I found t general manager was incredibly aggressive and intimidating, I tried to explain that his tone was bullying and he just continued, as a woman I found this experience unnerving. After buying the car it was to go back for a detail. There was supposed to be a loaner car waiting and there was not. I had a four hour wait in the show room and then was presented with a car that had had no more than a tickle with the vacuum cleaner. One member of staff, a lady, agreed that the detail guys had not been detailed, but all the other staff, men, said it was fine. The car was left with dirt on the wipeable surfaces, stains on the seats and dirt on the carpets. I tried to complain but was informed that the general manager said it was done. He did not come and explain this in person, rather, I felt bullied and in the end just wanted to leave. The whole atmosphere of the organization seems hostile, male dominated, aggressive and not friendly to women. I would avoid this dealership at all costs. More