Jorge Ramirez

Great Customer service and support were amazing. Good communication. Really good tech team with experience. They even called me back within 5 minuets of my call and I dis not even leave a call back Good communication. Really good tech team with experience. They even called me back within 5 minuets of my call and I dis not even leave a call back message or number. They are proactive with reaching out to help a customer. More

by LGFRANKLIN Verified Customer Verified Customer

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I purchased a used 2022 Genesis GV80 from this dealership in June 2026. The vehicle was shipped to me in Maryland and arrived with an active ant infestation and a non-functional driver-side seatbelt. The in June 2026. The vehicle was shipped to me in Maryland and arrived with an active ant infestation and a non-functional driver-side seatbelt. The ant infestation was documented by the transport driver at delivery and reported to my sales rep Michael Duggan on day one. Every time I called Michael, he kept calls under two minutes and rushed me off the phone. Follow-up after follow-up went nowhere. I escalated to the Used Car Sales Director, Ryan Reeves, who acknowledged the dealership has a known, ongoing ant problem on its property. He offered to cover the remediation cost, confirmed it was “approved and processing” on June 23, promised the check would be sent July 13, then claimed it was mailed July 15. It never arrived. I reached out to GM Larry Schlossberg and General Sales Manager Sam Nelson directly — neither responded. After nearly two months of broken promises and complete silence from management, I filed a small claims action in Broward County. The check arrived shortly after they were served. The vehicle also came with non-OEM budget tires that were not disclosed at the time of sale. This dealership will take your money, ignore your calls, and make promises they don’t keep — until you take legal action. Save yourself the trouble and buy elsewhere. More

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Excellent customer service provided by Robert, David, Jorge and the rest of the team at Acura of Pembroke Pines. Jorge and the rest of the team at Acura of Pembroke Pines. More

by amejiafl Verified Customer Verified Customer

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⭐⭐⭐⭐⭐ I had a great experience with Sean and Jorge at Acura of Pembroke Pines. They made the entire process easy and stress-free. We were able to do almost everything online, which made the deal go throu Acura of Pembroke Pines. They made the entire process easy and stress-free. We were able to do almost everything online, which made the deal go through smoothly and saved me a lot of time. Sean and Jorge went the extra mile to get me into a beautiful new Acura MDX. Even Nicholas, who helped with the insurance side, was incredibly helpful and made everything seamless from start to finish. Everyone was professional, responsive, and truly cared about making sure I was happy. I couldn’t be more pleased with the service and highly recommend working with this team. Thank you all for making this such a great experience! 🚗✨ More

by SYUBINI954 Verified Customer Verified Customer

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Great service, professionalism and awesome team. If you need an Acura, this is the place to go, they will make you feel welcome and make your dreams come true. I ask for a specific ADX and the foll If you need an Acura, this is the place to go, they will make you feel welcome and make your dreams come true. I ask for a specific ADX and the following date, it was ready for me. Sales and Service team is one team, which make them special and better.... More

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Very professional Jorge and Juan went above and behind to ensure I got what I wanted and made the process very easy. ❤️ ensure I got what I wanted and made the process very easy. ❤️ More

by Trashanna Verified Customer Verified Customer

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Excellent follow up and response from sales rep Yomar C. All questions regarding vehicle answered to satisfaction. Closing at dealership was efficient and timely. All questions regarding vehicle answered to satisfaction. Closing at dealership was efficient and timely. More

by WJBRANDRETH Verified Customer Verified Customer

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Michael is always attentive and customer focused. He is such a pleasure to work with and is professional and conscientious. I have been a loyal customer of Acura/Honda for the past 40 years. Of al He is such a pleasure to work with and is professional and conscientious. I have been a loyal customer of Acura/Honda for the past 40 years. Of all the dealerships I’ve visited and have done business with, none of them compare to Acura of Pembroke Pines. Their attention to detail, customer service, and genuine kindness separates from all of the other dealerships I have visited. I look forward to many more years with them. More

by MCANDREW40 Verified Customer Verified Customer

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The best! Never disappoints me. Highly recommended:) they always give their best and works with their customers Never disappoints me. Highly recommended:) they always give their best and works with their customers More

by CINTHIA_CAMVAR Verified Customer Verified Customer

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I will like to take this opportunity to say thank you to the ENTIRE at Acura. It was a pleasure doing business with you. A special thanks to Thalia as she walk me through this process of leasing my first Ac the ENTIRE at Acura. It was a pleasure doing business with you. A special thanks to Thalia as she walk me through this process of leasing my first Acura. More

by Msanjur04 Verified Customer Verified Customer

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