Jorge Ramirez | Page 2

My experience at Acura of Pembroke Pines can be summed up in one name: Kramer Fernandez. He was incredibly kind, went the extra mile, and was always willing to find a solution. In fact, even though we purcha in one name: Kramer Fernandez. He was incredibly kind, went the extra mile, and was always willing to find a solution. In fact, even though we purchased the vehicle back in April and only recently had to bring it in for a technical issue, Kramer was right there to assist us once again. The management and sales team were also excellent—very professional and fair during the negotiation process. I would definitely recommend them 100%. On the service side, the issue was resolved, but it took two weeks and there wasn’t much communication or explanation throughout the process. It feels like the team is still not fully prepared to service electric vehicles. My concern is that the car may experience further issues in the future, since I never had any problems with my previous Acura models, yet this new ZDX already required a two-week stay in the shop. More

by Jhonny0 Verified Customer Verified Customer

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The service was excellent, , all the staff were great I enjoyed my née vehicle thank you everyone enjoyed my née vehicle thank you everyone More

by LWCHIMENEZ Verified Customer Verified Customer

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This place is amazing The seller, the financial services Everyone is very helpful and kind They speak English and Spanish That is a plus I’m very grateful and very satisfied services Everyone is very helpful and kind They speak English and Spanish That is a plus I’m very grateful and very satisfied More

by LILITEDDY26 Verified Customer Verified Customer

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They were all very kind and very helpful. Pepe, Jorge and Ryan all made this a seamless process. Pepe, Jorge and Ryan all made this a seamless process. More

by STEPHANIEPOPE110187 Verified Customer Verified Customer

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Michael Duggan my sales man was amazing. . No pressure and super nice and informative. Scott Ticker (the manager) bent over backwards to help me get a deal and fulfilled my every wish for a . No pressure and super nice and informative. Scott Ticker (the manager) bent over backwards to help me get a deal and fulfilled my every wish for a great car!! Every department was friendly and efficient! Thank you Acura of Pembroke Pines More

by Angie Verified Customer Verified Customer

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Mike was amazing from the time I walked into the dealership until I left he handled business. He kept his word he made sure that I left with the car that I came in for as well as fulfilled all of my dealership until I left he handled business. He kept his word he made sure that I left with the car that I came in for as well as fulfilled all of my request.. More

by mahogany_martin Verified Customer Verified Customer

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Friendly, super easy and fast. Everyone there was trying to help me seal a deal and for the best financial option Everyone there was trying to help me seal a deal and for the best financial option More

by sean.anderson0219 Verified Customer Verified Customer

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Pine Acura is awesome. Robert Gonzalez was great as my salesman for my first purchase there. The Salesman Manager Sam Nelson was great as well so was the Business Manager J Robert Gonzalez was great as my salesman for my first purchase there. The Salesman Manager Sam Nelson was great as well so was the Business Manager Jorge Ramirez. They treated me great and gave me the deal I was looking for and comfortable with. On a side note I did always go there for service on my MDX and Jean Louis is awesome. Check him out as a Service Advisor if you need service in your car. More

by lpauleus Verified Customer Verified Customer

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We purchased a car end of February from Georgia because we use to live in FL and purchased all my last 4 Acuras from them. We drove half way to pick it up. It’s been 4 months, and I still do not have a reg we use to live in FL and purchased all my last 4 Acuras from them. We drove half way to pick it up. It’s been 4 months, and I still do not have a registration for the car. My license was suspended. NO ONE in the dealer can give you the right information. Starting from the sales person Michael Dougan, to sales manager to finance personal; Sean Bradford, George … no one. Customer service has been so dissatisfying and disappointing. The whole process has been beyond frustrating, and the fact that no one is willing to help makes it even worse. I had to contact Acura corporate to get help, because the dealer IS RESPONSIBLE FOR THE FIRST CAR REGISTRATION, yet this dealer has decided to ignore the situation. You can’t even talk to a manager who will apologize or listen to your concerns. Still dealing with this situation. More

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Very friendly and professional staff. Curtis, Ryan, Jorge and the young lady who assisted with my car insurance were superb. Thank you. I'm loving my 2025 RDX a-spec/advance. Curtis, Ryan, Jorge and the young lady who assisted with my car insurance were superb. Thank you. I'm loving my 2025 RDX a-spec/advance. More

by K-Will Verified Customer Verified Customer

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