Ryan Reeves

Came in on a Saturday to see an RDX setup by my Auto Adviser and was pleasantly surprised by the service and time that Michael provided. Even went as far as arranging to drop off my vehicle at my job on Adviser and was pleasantly surprised by the service and time that Michael provided. Even went as far as arranging to drop off my vehicle at my job on Monday so I wouldn’t need to come back to the dealership to get my new car after being fully serviced for purchase. This truly was A+ service. More

by andreaarchie Verified Customer Verified Customer

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After driving nine hours to purchase a vehicle, and receiving plenty of communication before the sale but virtually none afterward, I am extremely disappointed. This was the worst car-buying experience receiving plenty of communication before the sale but virtually none afterward, I am extremely disappointed. This was the worst car-buying experience I have ever had, and I will never purchase from this dealership again. The entire transaction felt rushed and unprofessional. The finance representative expected me to sign legally binding documents without giving me adequate time to read them or ask questions. Both the salesperson and finance representative appeared irritated because I wanted to review everything before signing. They were also upset when I requested the warranty and vehicle-inspection records, claiming I was the first customer ever to ask for such documentation. I specifically requested information regarding the tires, tire rotation, oil changes, and alignment. Because it was late and other departments were supposedly closed, I was promised that all information provided was accurate, and all documentation would be emailed to me the following day. That did not happen. I was also given inaccurate information about the tires and other vehicle features. I was promised that the routes would be replaced with me tires in the event that the information provided on the tires was incorrect. The finance representative contacted someone identified as a manager, who claimed that the tire tread readings were 9 and 8. I later discovered from three separate tire companies that this information was false. The oldest tire on the vehicle dates back to 2019 and had tread so low that it needed to be replaced. Another tire had a large gash, a third had extremely low tread, and only one tire was in somewhat acceptable condition. I was also misled about the vehicle’s alignment. In addition, the vehicle’s computer system still had food debris around the computer system after the dealership claimed the vehicle had been detailed, and the system now malfunctions. I also had to request missing items that should have already been inside the vehicle. When those items were replaced, the salesman made sarcastic remarks as though they were doing me a favor. Even more concerning, the previous owner’s personally identifiable information was left inside the vehicle. It has now been 30 days since I paid for the vehicle in full, and I still have not received a permanent license plate note am I able to speak with other than the receptionist. I was initially told that I would leave with the permanent plate, but I was later told no one was available to sign for it so it would be mailed overnight. My temporary tag has now expired, and my local DMV cannot issue the plate. I have contacted the dealership numerous times through multiple methods. When I finally spoke with the sales manager, he was rude, disrespectful, and unprofessional, and he hung up on me. I have repeatedly requested to speak with the general manager or owner, but no one has returned my calls. The lack of honesty, professionalism, accountability, and follow-up has been unacceptable—especially after I traveled nine hours and paid for the vehicle in full. Based on my experience, I cannot recommend this dealership. More

by jasmin_tolbert Verified Customer Verified Customer

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The sales rep Jonathan was very very pushy to try and get me to purchase out from under another employee who had a client with a deposit down on the vehicle. After the purchase, everyone was extremely hard t me to purchase out from under another employee who had a client with a deposit down on the vehicle. After the purchase, everyone was extremely hard to get in contact with regarding missing paperwork, missing key fobs, and delayed plates. They charged an exorbitant registration fee for a plate that expires in less than a month from delivery, and refused to do anything to extend it. Overall a poor experience and I would not recommend the Used Vehicle department to anyone I know. They run this exactly like a shady used dealer who doesn’t care about the person, just the $. More

by nonadean2001 Verified Customer Verified Customer

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I've been bringing my MDX to Pembroke Pines Acura for service since I purchased it in 2020, and Emilio has been my service advisor for some time now. He's honest, dependable, and always makes the process service since I purchased it in 2020, and Emilio has been my service advisor for some time now. He's honest, dependable, and always makes the process easy. Whenever I need an appointment, he does his best to get me in quickly, keeps me informed throughout the service, and is always friendly and professional. The entire service team is efficient, and I know my car is in good hands. I highly recommend Emilio and this service department! More

by MARIEL.METRO1 Verified Customer Verified Customer

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Every single employee was exceptional. We will definitely be back again. This is my third with Acura. Jonathan Cordoba was the best. We will definitely be back again. This is my third with Acura. Jonathan Cordoba was the best. More

by Precy Go Verified Customer Verified Customer

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Easy process. Expected it to be long and painful but it was not. Would buy from them again. Expected it to be long and painful but it was not. Would buy from them again. More

by cedwards29 Verified Customer Verified Customer

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Very responsible and great service Appreciate the attention to detail. Finance was super easy and fast! attention to detail. Finance was super easy and fast! More

by BOBNMARA Verified Customer Verified Customer

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This is my fourth suv from Acura of Pembroke Pines. They are always professional and a pleasure to work with! I will always go back to them. Thalia is amazing! They are always professional and a pleasure to work with! I will always go back to them. Thalia is amazing! More

by Rosie Kosnitzky Verified Customer Verified Customer

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Thalia is a wonderful sales rep. She went above and beyond. I am very happy with my new car. She went above and beyond. I am very happy with my new car. More

by RAMCHARANBEVERLEY Verified Customer Verified Customer

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I am a North Carolina resident and found a used 2024 Acura RDX on Carfax.com which was at the Acura of Pembroke Pines dealership. I worked with Abdel and he was amazing. He made the car purchasing proce Acura RDX on Carfax.com which was at the Acura of Pembroke Pines dealership. I worked with Abdel and he was amazing. He made the car purchasing process for an out of state resident very easy. He sent me videos and pictures since he was my eyes and ears with this vehicle. Abdel and his team were always very responsive and helpful with all my questions/concerns and now I am the owner of the 2024 RDX. I am very pleased and am enjoying driving this vehicle. I would highly recommend this dealership and would purchase another vehicle from them in the future. Thank you Abdel!! More

by KJT7 Verified Customer Verified Customer

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