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Acura Of Pembroke Pines
Pembroke Pines, FL
8,876 Reviews
Welcome to Acura of Pembroke Pines!
We are located at 15601 Pines Boulevard in Pembroke Pines, FL and we invite you to stop by and enjoy our newly renovated facilities. While shopping for your new or used Acura, or bringing your Acura in for service, enjoy complimentary wi-fi and coffee while you relax in our lounge and cafe or let the kids hang out in our children's play area while shopping for your new or used Acura near Miami, Fort Lauderdale, & Pompano Beach, Florida.
We have been ranked the number one volume New Acura store in the South East United States for the last 7 years in a row!* We're able to do this by providing South Florida shoppers with excellent customer service and a relaxed car buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:30 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,876 reviews
January 20, 2013
Stay away from this place. The sales staff is incompetent and the manager is clueless. Try Rick Case instead. I stopped going to Acura of Pembroke Pines even though it's only a few miles from my home. The dr and the manager is clueless. Try Rick Case instead. I stopped going to Acura of Pembroke Pines even though it's only a few miles from my home. The drive to Ft. Laudedale is worth it! More
by blogaboutit
Employees Worked With
Seth Finkle
Helpful December 29, 2012
I purchased new cars for both my wife and myself within a two week period. Robert was easy to deal with. Both deals were fair without any excessive haggling. I was happy enough with the first purchase to com two week period. Robert was easy to deal with. Both deals were fair without any excessive haggling. I was happy enough with the first purchase to come right back and buy the second car. More
by Rubinlaw
Employees Worked With
Robert Mayes
November 12, 2012
Bought a new 2013 RDX from Pembroke Pines Acura a few months ago. Got a great price and fairly quick process. I had traded in an Acura lease to purchase this new Acura and there was some issues with th months ago. Got a great price and fairly quick process. I had traded in an Acura lease to purchase this new Acura and there was some issues with the end of lease process but the dealer took care of the issue in the end. More
by LL09
Employees Worked With
Luis
October 30, 2012
Both Robert and Alex were extremely friendly and went over every detail with great patience and concern for my needs. My family and I took a total of 4 or 5 test drives under different conditions with t over every detail with great patience and concern for my needs. My family and I took a total of 4 or 5 test drives under different conditions with the Acura MDX equipped with the "Technology Package." I had gone to the dealership with a written quoted price from Consumer Reports. Right away, Alex offered me a significantly lower price. Upon further research, I found the quoted price was below the invoice price and lower than the "true value" of the car. Alex even threw in free goodies like All-Weather Mats. The whole atmosphere was very low key and friendly, without any pressure. This was the first time in my life that I did not feel the need to haggle over the price of the car! Overall, I am very happy with this car, the dealer, and the whole experience. Acura of Pembroke Pines won out over my next choice --- Laudedale BMW of Pembroke pines. Thank you Robert, Thank you Alex! More
by PBhadha
Employees Worked With
Alex D'Roa, Robert Mayes
October 23, 2012
I live about 65 miles away from this dealership, bu I had the pleasure of buying my new Acura TL with the Tech package from Acura of Pembroke Pines - that's right, I used the words "pleasure" and "buying my the pleasure of buying my new Acura TL with the Tech package from Acura of Pembroke Pines - that's right, I used the words "pleasure" and "buying my car" in the same sentence. I had read the reviews online, and was a little concerned and unsure, but I found this to be the best car buying experience I have ever had! Robert took the time to make sure this was the right car for me, and even went over and above in seeing that I was educated about all the features. The general manager even took a few minutes to talk with me and to make sure I was being properly looked after. I can think of no reason not to give Robert and everyone else at Acura of Pembroke Pines the highest possible recommendation - this is my first Acura, but I am certain it won't be my last! More
by pennymatthew
Employees Worked With
Robert, Seth, Joe
August 17, 2012
What a terrible dealer. I made an internet inquiry to to purchase an Acura MDX. I saw a lease advertised on their website. I wanted to get a price e-mailed to me, and when I did not answer my phone when J purchase an Acura MDX. I saw a lease advertised on their website. I wanted to get a price e-mailed to me, and when I did not answer my phone when John Toscano called me he sent me back and e-mail saying I was playing a game and I could go elsewhere. Really? Just unbelievable. I will be HAPPY to go elsewhere. Thanks John, what first class service you offer. More
by pollyd
Employees Worked With
John Toscano
August 04, 2012
From start to finish our experience was horrendous. The general manager was incredibly aggressive and intimidating, I tried to explain that his tone was bullying and he just continued, as a woman I found t general manager was incredibly aggressive and intimidating, I tried to explain that his tone was bullying and he just continued, as a woman I found this experience unnerving. After buying the car it was to go back for a detail. There was supposed to be a loaner car waiting and there was not. I had a four hour wait in the show room and then was presented with a car that had had no more than a tickle with the vacuum cleaner. One member of staff, a lady, agreed that the detail guys had not been detailed, but all the other staff, men, said it was fine. The car was left with dirt on the wipeable surfaces, stains on the seats and dirt on the carpets. I tried to complain but was informed that the general manager said it was done. He did not come and explain this in person, rather, I felt bullied and in the end just wanted to leave. The whole atmosphere of the organization seems hostile, male dominated, aggressive and not friendly to women. I would avoid this dealership at all costs. More
by mad1981
Employees Worked With
Seth Finkle
July 27, 2012
Michael was ok. He let me test drive the car I wanted and answered my questions. His manager on the other hand was downright rude as he jump in to talk to me about my trade in. He offered $ 6000 dollars for answered my questions. His manager on the other hand was downright rude as he jump in to talk to me about my trade in. He offered $ 6000 dollars for my car, almost 3000 dollars less than what another dealer offered me few days later. When I refused his price he was very irritated and nasty and suggested I take it to Carfax and maybe they will give me a better deal. Stay away from this dealership. Their management needs customer service 101. The only bright spot is Joe Toscano their Internet sale manager is very professional and nice to customer on the phone and email. More
by mansar
Employees Worked With
Michael Duggan and his supervisor
July 11, 2012
We just bought our second new car this year from Acura of Pembroke Pines! The whole process is so simple and quick. Everyone there bent over backward to make sure we and the family sitting next to us with a Pembroke Pines! The whole process is so simple and quick. Everyone there bent over backward to make sure we and the family sitting next to us with another salesman were comfortable. They even ordered us pizza! Thank you for you honest service! We cannot imagine purchasing a car anywhere else. More
by BellasDad
Employees Worked With
John Toscano, Luis Llorens, Nelson Yucora
June 30, 2012
I negotiated a lease price on Friday 6/29 for a TSX. I negotiated a lease price on Friday 6/29 for a TSX. it was explained to John and Damon at that time i had 7 mths left on my lease and 3000 over m I negotiated a lease price on Friday 6/29 for a TSX. it was explained to John and Damon at that time i had 7 mths left on my lease and 3000 over mileage. It was agreed that i would give $1660 (same as my last lease) and my payments would then be $375. I felt pressured by Damon to make the deal that night. As a senior women alone I told him i needed to think on it as I had another appointment in the morning with a another dealer. I told Damon and John if the other dealer was the same price or could not beat the price I would be back to sign the lease papers wiht Pines on Saturday The other dealer did not beat the price so i called John to let him know that i was on my way over and if he could get the papers ready would appreciate his help. When i got there it seem john was instructed by damon and seth (did not know until later) to re-work the numbers and not to lease the car to me at the $375 price. I felt this was dishonest and a breach of a verbal contract agreed to on Friday. I then asked to see the General Manager (Seth). After introductions Seth went on a tirade and berated and verbally assaulted me for going to another dealer. He all but told me that becasue i left on friday and did not believe the deal was the best deal i needed to go back to the other dealer he was not going to lease me the car becasue it had frame damage(news to me). his verbal assault continued in the parking lot as he tried to show me the supposed frame damage. As as a women and a senior women I felt threatened by his behavior and felt i needed to end the conversation because he was screaming in my face. I dont think Seth would have treated a man in the same manner as he treated me. I feel that Pines Acura needs to evaluate there business practives and employees who represent them. More
by gmaron
Employees Worked With
john toscano, Damon Helms, Seth Finkel,
