Acura Of Pembroke Pines

Marco with no question at all is the best person who can take care of you when you go to service you vehicle. If everyone shows as Marco shows how much he cares none will get Acura cars in any other deal take care of you when you go to service you vehicle. If everyone shows as Marco shows how much he cares none will get Acura cars in any other dealer!! you need more people like Marco More

As always, premier service from Jordan and tech team. This why we are in our ninth Acura ........we can just continue on consistent quality service. Thank you! This why we are in our ninth Acura ........we can just continue on consistent quality service. Thank you! More

Good service clientele and they are professionals and helpful to get what you want to performance A+ and very friendly and helpful to get your results !! helpful to get what you want to performance A+ and very friendly and helpful to get your results !! More

Acura Dealer Pembroke Pines has to most Amazing staff and Service! From a simple car wash to a car service. Very friendly place. Totally recommend!! Service! From a simple car wash to a car service. Very friendly place. Totally recommend!! More

As always, Mack Remy provided top notch customer service. Service was quick and thorough. Thank you Mack for your help and efficiency! Highly recommend him Service was quick and thorough. Thank you Mack for your help and efficiency! Highly recommend him More

Great Customer Service and quality of work. I have always been happy with the service I receive and the knowledgeable staff. Happy to continue here. always been happy with the service I receive and the knowledgeable staff. Happy to continue here. More

Excellent customer service from Ryan Reeves. Very courteous, knowledgeable and professional. I am super happy. Thank you Ryan for your held truth the process. Highly recommend him!! courteous, knowledgeable and professional. I am super happy. Thank you Ryan for your held truth the process. Highly recommend him!! More

Great Customer Service from Adviser jean Louis. Very courteous & knowledgeable. He took care of all my car issues. Very satisfied with the customer service provided. courteous & knowledgeable. He took care of all my car issues. Very satisfied with the customer service provided. More

Joe Urteaga was a pleasure to work with. He answered all my questions and made me feel extremely comfortable when trying to figure out the right lease for me. The process was really smooth and as efficient my questions and made me feel extremely comfortable when trying to figure out the right lease for me. The process was really smooth and as efficient as possible. I would highly recommend Joe for future transactions. More

Unfortunately my experience at this dealership was the worst experience I have had purchasing/leasing a vehicle. While my initial interaction with Jorge Ramirez and his manager Scott Ticker was positive, worst experience I have had purchasing/leasing a vehicle. While my initial interaction with Jorge Ramirez and his manager Scott Ticker was positive, and based on this interaction and the offer that was made we chose to return the following day to lease the vehicle, however upon my return the experience quickly went down hill. Scott was not working that day, however Jorge was present for my conversation with Scott the day prior and therefore I anticipated the process would have been straightforward. It was anything but. In the past I have felt my sales agent to be an advocate and in this experience I found myself renegotiating on terms that were clearly discussed the day prior. When sitting down with the finance agent, Joe, everything was an issue from the simple misspelling of my name on the contract to having all the wrong pricing on the contract resulting in a monthly payment significantly higher than what had been agreed upon. We had clearly discussed and agreed on covering service for the 3 years of the lease which I have had on prior leases without issue and yet this also became a complicated issue. While I did not meet the manager that night, Sam Nelson, he was called each time to address the issues that came up with Joe by phone on speaker and he was extremely rude and condescending acting as though I was the one trying to add on things that again were clearly discussed prior. I left there feeling frustrated and quite frankly exploited. Unfortunately I have to return there for my services which I am anticipating there will be issues with given the roundabout manner they addressed the coverage of my service. I truly have not had an experience like this in the past, walking away regretting having made a lease agreement with this dealership. More