24 Ford of Easton

Two new Vehicles in the Family My husband and I just bought two new vehicles in the last six months. Our salesman, Chuck Jones, was the best. He's been very helpful in teaching us My husband and I just bought two new vehicles in the last six months. Our salesman, Chuck Jones, was the best. He's been very helpful in teaching us all about what our new vehicles have to offer. He has also kept in touch to make sure we're satisfied with our purchase and is always available if we have any concerns or questions. More

Best Car Dealer Experience Ever Yesterday on 5/20 I wan involved in a minor car accident with my 2006 Hyundai Elantra. I drove to the dealership to get my belts adjusted. I had filed Yesterday on 5/20 I wan involved in a minor car accident with my 2006 Hyundai Elantra. I drove to the dealership to get my belts adjusted. I had filed a claim with the insurance company. It was the other drivers fault without a doubt.. Cut me off turning left. I had an appointment with the finance department trying to get credit to fix my car. The salesman and sales manager both saw my car and said that they could not let me drive out of the lot with my car. Not with a clear conscious. So they asked if I would be interested in a new car. The salesman asked what price range I wanted so after a bunch of paperwork and some negotiating they were able to meet me in the middle of my price range. The salesman proposed a red car and I said I did not like red so he said brb. The salesman asked me to come outside and check out this car.... a brand new 2014 Ford Focus. So to shorten the story after a few hours I was able to drive a brand new car off the lot and they even gave me a great credit for my beat up Hyundai. I was so happy. I was also touched at their concern for my safety, it was genuine. I have dealt with many car dealers in my time and this has been my best experience ever. Other dealers just want your money and to get a car off the lot. The team at Bay State Ford in Easton, MA really worked hard to put me at ease and turned a horrible day into one of the best of my life. They have found a forever customer in me. More

New SUV I wouldn't buy/lease a new car anywhere but Baystate Ford. Working with Chuck, Bill and Toni make it the easiest and most exciting process of getting I wouldn't buy/lease a new car anywhere but Baystate Ford. Working with Chuck, Bill and Toni make it the easiest and most exciting process of getting a new car. Chuck is the most kind, honest car salesman you could ask to work with. He knows his stuff and could answer all my questions about my new truck. Bill and Toni made the leasing process a breeze. With a busy work schedule. they made it easy to get all my information together and get me driving off in the new truck in literally a day. I would highly recommend coming here to look for reliable and superior service that you can't find anywhere else ! More

Great Dealership This was my second time dealing with Mike Shaw. I was completely happy with my first purchase but my situation changed and I needed something smaller. This was my second time dealing with Mike Shaw. I was completely happy with my first purchase but my situation changed and I needed something smaller. I was weary cause I was so new in my original purchase but he made everything easy once again and got me into exactly what I needed. More

Replacing two engines We unfortunately got a lemon called a Ford Focus 2013,Three engines installed by 22500 miles, Two months in the service bay.We didn't even bother try We unfortunately got a lemon called a Ford Focus 2013,Three engines installed by 22500 miles, Two months in the service bay.We didn't even bother trying to solve the Transmission problems. Rock the car back to get out of parking spots.Surges in shifting. The highlight though was the great service we received from Bay State. No service from Fords customer care.Accept a lot of we will call..24 hrs return call back.Then it was 48 hrs.then 72 hrs then 624 hrs hence 26 days We did what any red blooded america would do when handed lemons we many lemonade, And we sold it. Signed lost generation. More

THE BEST EXPERIENCE EVER HAD @ A DEALERSHIP! Picked up my son's '14 F-150 yesterday! Negotiated online(last 8 vehicles for family bought this way) for the best deal for him and Baystate won our b Picked up my son's '14 F-150 yesterday! Negotiated online(last 8 vehicles for family bought this way) for the best deal for him and Baystate won our business over 6 other Ford dealerships. Left deposit over phone & signed papers, registered & drove off in less than an hour on the day that was most convenient to us! This is a "FIRST CLASS" store, no nonsense, just professional & totally accommodating from start to delivery! Thanks so much to Chuck Jones & "HIS" staff. More

STAY AWAY from Baystate I had 2 horrible experiences this year. Recently brought my Expedition in for service. They kept it for 3 weeks and continued to find problems they co I had 2 horrible experiences this year. Recently brought my Expedition in for service. They kept it for 3 weeks and continued to find problems they could submit to Ford Warranty. Eealier this year i brought it in for service a few times and had problems. They quoted me $1,300 for work that seemed very high. I called two other dealerships on the spot and both quoted $300 less fro the same work. Baystate ended up matching the price, but they obviouly price gouging. I just spent $50K on a new Expedition at another dealership even though Baystate is 5 minutes from my house. These people have no sense of remorse for extended service services and obviously look to take advantage of people that dont know much about car work. STAY AWAY !!! More

Excellent Could not have asked for a better experience. I had a bad experience however they did not make me feel pressured to purchase from their dealer. They r Could not have asked for a better experience. I had a bad experience however they did not make me feel pressured to purchase from their dealer. They respected my request and did not try to talk me into a more expensive option More

Great Buying Experience! Kevin Hagerty was patient and knowledgeable. He answered all my questions and was willing to show me every car I pointed to on the lot. There was no Kevin Hagerty was patient and knowledgeable. He answered all my questions and was willing to show me every car I pointed to on the lot. There was no pressure and I got a great deal on my new 2014 Ford Fusion! I will recommend Kevin and Baystate Ford to anyone looking for a new car. More

Easy Buying Experience! This dealership had what I was looking for at the price I was looking for! Kevin Hagerty was SUPER to work with. They were able to beat the competitor This dealership had what I was looking for at the price I was looking for! Kevin Hagerty was SUPER to work with. They were able to beat the competitors price. More