24 Ford of Easton

Great time buying a new car Went to Baystate Ford in Easton, had a great time buying a new car! Chris was my sales rep he was extremely knowledgeable and helpful. Went to Baystate Ford in Easton, had a great time buying a new car! Chris was my sales rep he was extremely knowledgeable and helpful. More

Best Buying Experience Baystate was awesome and helped me find the best car! I love my new car. I would highly recommend you see Chris he was great Baystate was awesome and helped me find the best car! I love my new car. I would highly recommend you see Chris he was great More

did not repar car rite went for a problem with ny car, was not fixed will never go back at all to this dealership, lost a loyal customer. wpuld not even do an oil change the went for a problem with ny car, was not fixed will never go back at all to this dealership, lost a loyal customer. wpuld not even do an oil change there! More

Collision center is awful My new car which was 6 weeks old was involved in a rear end collision and I was guaranteed that the car would look good as new. This was not the case. My new car which was 6 weeks old was involved in a rear end collision and I was guaranteed that the car would look good as new. This was not the case. The paint does not match, the trunk doesn't close well and doesn't pop open all the way, and they initially stalled the wrong taillight. Very obvious visual error. When I brought the car back they swapped out the taillight but refused to do anything about the other errors. I was told the paint was "close enough." When I tried to argue my point and show the manager he wanted nothing to do looking at it closely or fixing it. The back portion of my car is a different color than the rest of my vehicle. I am so disappointed that the dealership is ignoring a blatant error. I bring my car to the Quick Lane in South Easton because they are amazing, but will never go to that collision center ever again. More

Quick Lane is amazing I have all of my service for my 2015 Fusion performed at the Quick Lane in South Easton. Advisors are friendly, and the shop is quick and efficient. I have all of my service for my 2015 Fusion performed at the Quick Lane in South Easton. Advisors are friendly, and the shop is quick and efficient. More

Excellent service - we bought a used Ford Explorer We worked with Kevin Murphy in sales and Nick in Finance. They were both very professional, The entire buying process was so easy. We did not feel pre We worked with Kevin Murphy in sales and Nick in Finance. They were both very professional, The entire buying process was so easy. We did not feel pressured or rushed. Just an overall great experience! More

Best Car Buying Experience EVER I have purchased 3 vehicles from Baystate Ford in Easton. From the best salesman Mike Littlefield, to sales manager, to service and quick lane. I wil I have purchased 3 vehicles from Baystate Ford in Easton. From the best salesman Mike Littlefield, to sales manager, to service and quick lane. I will never buy another vehicle anywhere else. They are professional, and very knowledgeable of their products. I am an extremely happy customer, and recommend this dealership to everyone I know. Thank you for a great customer service, you are the best. More

Proud owner of a new Ford focus Dealing with Baystate ford was an incredible experience I have never purchased a car from anyone with that level of professionalism and helpfulness. Dealing with Baystate ford was an incredible experience I have never purchased a car from anyone with that level of professionalism and helpfulness. Ronnie aims general manager works through our negative equity situation and put us in a beautiful Ford focus that was well within our budget. He was kind and knowledgeable. Our salesman Kevin Haggerdy was fantastic he made all the paperwork effortless. His knowledge and patience while teaching me the capabilities of our new Ford focus made the whole experience pleasurable. And he did everything in a timely professional manner. More

The smartest, competent ,pro sales staff ever ! YES...! They know there invitory, they know there product ,and most of all they all here their customers in every way. What do you want and when. If you pay a They know there invitory, they know there product ,and most of all they all here their customers in every way. What do you want and when. If you pay attention they will make you better for it. From the salesmen Mike Littlefeild to the sales manager Patrick Coffey, and the best business manager ever Nicholas T. Smith. If you want a vehicle this is the place for a great exsperance and to achieve your need. More

Worst Service Dept I've ever experienced Highlights: - Charge $120 for a diags service that the auto parts stores do for free - Service Advisor (Emily) was absolutely no help past reading t Highlights: - Charge $120 for a diags service that the auto parts stores do for free - Service Advisor (Emily) was absolutely no help past reading the words on the paper that the mechanic wrote. - Emily becomes rude to you if you start asking additional questions to try to resolve your issue - Mechanics troubleshooting skills are very poor and can’t determine common root causes - Mechanic goes right for the highest cot repairs instead of low cost resolutions Story: I brought my truck to Baystate Ford’s Service dept because it would stall only when the truck was running hot or in hot weather. I explained all the details to the Service Advisor (Emily) and emphasized 3 times that it only happens when the truck is hot and I very recently had the oil changed in accordance with the mfg instructions. And if the Mechanic needs to reproduce the issue they would need to run it for a while to get the truck hot. I got a call later that day saying the truck’s code was P0022, and the Mechanic thinks there is sludge in the truck causing this code. It would cost at least $600 to start with, to tear down the engine to look for Sludge and other issues. I asked if there were other options for trying to correct the issue and Emily said “No, the mechanic thinks it’s sludge”. So I politely declined the work and looked up the code to see what it meant and found multiple potential causes: Wiring problems; Failed timing valve control solenoid (stuck open); Incorrect camshaft timing; Continuous oil flow to VCT piston chamber (which is dependent on Oil Pressure). Some of these potential root causes are easily tested or eliminated without needing to tear apart the engine to look for sludge. When I went to pick up the truck I asked Emily if the mechanic checked for these other potential causes. She looked down at the write up paper and said “the Mechanic said he thinks it’s sludge” So this is where it gets bad. I asked again if the mechanic ever ran some of the simple tests to eliminate any of the less costly potential causes. She just repeated “the mechanic thinks it’s sludge”. So I said, “I guess that’s a no then?”. I asked why the mechanic didn’t do or even recommend these low cost tests or options and she rudely replied back again “because the mechanic thinks it’s sludge”. So I asked if the mechanic even test drove it to try to reproduce the stalling issue and she said “no because the mechanic is pretty sure it’s sludge” with her tone and body language clearly showing that she is aggravated from me asking questions. So I said to her, I still don’t understand why the mechanic wouldn’t try to eliminate the easy stuff, She said “why would he if he thinks it’s sludge?” So I said back, a good mechanic eliminates the easy low cost stuff first. Then she rudely replied “So now my mechanic is a bad Mechanic”. Now she was putting words in my mouth and abandon all sense of customer service. So I left. I took my truck to another Mechanic who suggested an oil additive to increase the thickness of the oil because there wasn’t enough oil pressure during hot weather. It cost me $10 for the additive and it made the stalling issue go away completely. This was a very simple fix rather than to tear apart my engine looking for sludge which definitely was NOT the cause but definitely would have been the most costly way to try to fix a simple stalling issue. Lesson learned: From now on I will have the Auto Parts store read the codes for FREE instead of wasting $120 dollars for a Baystate Ford Mechanic to do the same thing. Then I will ask my own mechanic for advice. Guaranteed my mechanic won’t be as rude or unhelpful as Emily was. And guaranteed he won’t try the most costly repair before eliminating the easy stuff. More