24 Ford of Easton

Great service The staff at Baystate have always been professional and assisted quickly to all service and sales issues and concerns. The sales team as well as the s The staff at Baystate have always been professional and assisted quickly to all service and sales issues and concerns. The sales team as well as the service team have been exceptional. More

F150 Transmission problems (related to recall) Service Staff went above & beyond to be sure the problem was resolved. The F150 transmission problem was beguiling and often only appeared occasionall Service Staff went above & beyond to be sure the problem was resolved. The F150 transmission problem was beguiling and often only appeared occasionally. However, after the initial recall "fix", the problem got worse. Bay State Ford investigated and resolved it so that our 6 year old work truck runs "like new". Thank you Andy! More

Friendly service Brought my car in for oil change service was great. Love the new management. I will be using Baystate in the future for service needs. Brought my car in for oil change service was great. Love the new management. I will be using Baystate in the future for service needs. More

New Truck. Great Experience This was the easiest process to turn in my old truck and get exactly the new model I wanted and needed. Tyler Smith was a great sales rep and very qu This was the easiest process to turn in my old truck and get exactly the new model I wanted and needed. Tyler Smith was a great sales rep and very quickly found the right truck, in the right price range and handled the process very well. I highly reccomend working with Bay State if your a Ford fan. More

Chuck always makes it easy. I did not intend to buy a car today although I've been considering getting one for a while. I unexpectedly dropped in to have routine maintenance on m I did not intend to buy a car today although I've been considering getting one for a while. I unexpectedly dropped in to have routine maintenance on my 2013 Ford Taurus . There Chuck told me about a 2018 Taurus with low mileage and in perfect condition. I bought it because I trust the salesman Chuck and because he made the transition so easy. In less than an hour I had a good price, a good trade , a fabulous car and I drove it home in no time! Chuck Jones took care of all the little details that mean so much. Simple things like removing a car seat, syncing my phone and setting up the navigation. Thank you Chuck. You sold this car! More

120,000 miles maintenance service Took a tad too long to check in and check out! Customized plan! Think when you have a “big check up,” BSF should throw in a free car wash. Took a tad too long to check in and check out! Customized plan! Think when you have a “big check up,” BSF should throw in a free car wash. More

Always pleasant and knowledgable I have been leasing a Ford Explorer since 2004, and have been going back every time to lease a newer one with Chuck. You have a great employee there. I have been leasing a Ford Explorer since 2004, and have been going back every time to lease a newer one with Chuck. You have a great employee there. He is always professional and pleasant. More

Faulty bearing I had a humming noise in front left wheel and another ford service said there were no issues That the tires were scalloped and that was the reason fo I had a humming noise in front left wheel and another ford service said there were no issues That the tires were scalloped and that was the reason for the humming noise I took it to bay state ford and they immediately diagnosed the problem as a possible bearing issue They took the truck immediately and corrects the faulty bearing I had my truck back in 2 days Excellent experience Thank you Baystate Ford Great job More

Factory code retrieval Service time and costs were clearly explained before work began. After the code was retrieved the service advisor made certain the code functioned pro Service time and costs were clearly explained before work began. After the code was retrieved the service advisor made certain the code functioned properly and demonstrated how to operate the door lock with the code. More

Friendly and enthusiastic Tyler was very nice and seemed to be really enjoying his job.the rest of the staff we met were also quite friendly.The actual time to buy a car moved Tyler was very nice and seemed to be really enjoying his job.the rest of the staff we met were also quite friendly.The actual time to buy a car moved along rather quickly, but chatting about Bruins playoffs and redsox kept us visiting on a raining afternoon. More