24 Ford of Easton

Great experience knowledgeable staff, very quick and easy process, registration was ready before the the time I said I’d be in and the sticker took no time at all! process, registration was ready before the the time I said I’d be in and the sticker took no time at all! More

I went in to have transmission fluid topped off on a recurring problem for 2014 Edge that Ford should do a recall for but hasn’t recurring problem for 2014 Edge that Ford should do a recall for but hasn’t More

I brought my car here in July to get some repairs done, they took longer then expected and didn't fix all the things I asked of them and gave me my car back with trash that wasn't in the car before like I they took longer then expected and didn't fix all the things I asked of them and gave me my car back with trash that wasn't in the car before like I was all set. I reached out to complain about my service and they told me that a manager would reach back out to me. I didn't hear from them for a week and reached back out to see what is going on. Then the manager reached out to me that day after I MESSAGED THEM AGAIN. The manager John pocceded to tell me why my car didn't get the inspection I ask for because the recall part I got fixed needed to be driven on for a bit. But none of his engineers explained that to me when giving me my car back so he apologized but had no explanation on why they didn't fix the horn I asked them to do or why there was trash the car. He told me I can drop the car back off to get the inspection sticker done and the horn fixed. John spoke to me as if I would get this service done for free or at least a discount for all the inconvenience I've been put through especially since I had to pay an arm and a leg just for the last repairs I had that wernt satisfactory. This was not the case. I had to pay full price for all the new work that was done on the car that should have been done the first time (shaking my head). And John who said reach out to him when I got to the dealership never spoke to me when I dropped my car off or picked it up and didn't reach back out to me to see if this time my experience was good. Again they just sent me on my way. If this was the case then I would have just gone to somewhere else because I had to pay full price for thier mistakes and lack of communication. If was like I never reached out in the first place. And I was still dissapointed in my visit. There was a light on in my car indicating that my tires needed some air. You would think car mechanics would notice that and fill the tired with air as a way to be like "here you go sir we noticed the tires were low so we filled them back up for you so you don't have to worry" nope *sigh* they gave me the car back with the tires flat and the light on like how I gave it to them. And it's just like, I expect more from people whos job it is to be the experts but clearly at this dealership that is to much to ask for. I will not be coming back and I will make sure to tell anyone who's looking for repairs to not come to this dealership unless they want to spend all their money just to have to come back and be dissapointed again. More

Christine was amazing. This is our 2nd purchase with Bay state and again they made it easy and comfortable. We got more than ever expected. state and again they made it easy and comfortable. We got more than ever expected. More

great service i have no complaints the lady in the service department was awesome and easy to deal with she was smart and polite good job on all warranty service service department was awesome and easy to deal with she was smart and polite good job on all warranty service More

I have always used Ford dealership for repairs,etc. Professional staff,timely updates on what is needed,time frame and price. Loaner car or rideoffered if needed. Keep up the good wor repairs,etc. Professional staff,timely updates on what is needed,time frame and price. Loaner car or rideoffered if needed. Keep up the good work . More

Very professional and accurate! While waiting I was given updates throughout the entire process! My visit had a complex issue but the service staff made my wait comfortable and understanding. given updates throughout the entire process! My visit had a complex issue but the service staff made my wait comfortable and understanding. More

No wait, helpful staff, fair prices was in and out of the service department quickly. Will use this dealership in the future for service and maintenance. service department quickly. Will use this dealership in the future for service and maintenance. More

Quick Lane was fast and very easy. John made this visit extremely fast. There is nothing more I can say about Baystate Ford Quick Lane extremely fast. There is nothing more I can say about Baystate Ford Quick Lane More

Went in for my first oil change since buying my truck. Service rep was polite and answered all of my questions. It did not take long for them to change my oil. All in all, service was great and I will Service rep was polite and answered all of my questions. It did not take long for them to change my oil. All in all, service was great and I will be coming back with my wife’s car as well. More