24 Ford of Easton

I have been a customer with Bay State Ford since 2017 my experience with the Sales department and Service department have always been very helpful and friendly always made me feel comfortable buying or taki experience with the Sales department and Service department have always been very helpful and friendly always made me feel comfortable buying or taking my vehicle there for repairs. More

fast, efficient, effective! Who needs more than that? Was getting ready to travel to 25 different states and discovered the A/C didn't work. They took care of the issue and had me return the day before we le getting ready to travel to 25 different states and discovered the A/C didn't work. They took care of the issue and had me return the day before we left to be sure it was still fine. More

Bay State Ford was easy to work with to get our recall work scheduled and done. That did the necessary repair efficiently and were a pleasure to deal with! work scheduled and done. That did the necessary repair efficiently and were a pleasure to deal with! More

These men went above & beyond for me! I have been getting the run around from another local dealership for over a week but 15 minutes after walking into Baystate, they had a rental ready and waiting for me. the run around from another local dealership for over a week but 15 minutes after walking into Baystate, they had a rental ready and waiting for me. This was after being told by the other place that there is a 2 month wait list. I would definitely recommend this service dept to anyone that will listen More

Very pleased. Work done at cost quoted in a reasonable time frame. The entire process from 1st contact to completion was well handled. The service dept. Is the face of the company, it defines all future time frame. The entire process from 1st contact to completion was well handled. The service dept. Is the face of the company, it defines all future business. More

The staff were friendly and made my purchase quick and easy i recieved my vehicle filled with fuel and professionally cleaned the sales department also went over the vehicle with me easy i recieved my vehicle filled with fuel and professionally cleaned the sales department also went over the vehicle with me More

Amazing team and amazing service! I have always dealt with Baystate Ford and I have never had an issue with the team. Any issues with the truck even if it couldn’t be fixed right away due to external iss with Baystate Ford and I have never had an issue with the team. Any issues with the truck even if it couldn’t be fixed right away due to external issues were always handled in a timely fashion. More

Made an appointment for oil change and tire rotation. Had me in ahead of schedule and out in a timely fashion. Service staff very friendly and pleasant me in ahead of schedule and out in a timely fashion. Service staff very friendly and pleasant More

My car was only supposed to be there for the day. The service person said to me the next day. He left me a message my cars ready. I never received the message. He should have called till he got in touch service person said to me the next day. He left me a message my cars ready. I never received the message. He should have called till he got in touch with me. I had my phone with me all day. More

Everyone was curteous and professional. The mechanic was very knowledgeable and the customer service was great! I would definetely return and recommend Baystate Ford service. very knowledgeable and the customer service was great! I would definetely return and recommend Baystate Ford service. More