24 Ford of Easton

Let me just say that I was very happy with my 2010 Edge, but was lured into BayState by a letter I received enticing me to trade my vehicle in. The newly designed Escape had captured our attention so we fi but was lured into BayState by a letter I received enticing me to trade my vehicle in. The newly designed Escape had captured our attention so we figured, 'what the heck' lets just go look and see how they try to con us. Well, let me say that nothing could have been further from t he truth! Mike was familiar with the promotion, was laid back, not pushy, put us at ease, prompted us to see what we might be looking for, and eventually took us out in a new Escape. When we got back from the test drive, he wrote a few things down and delivered the now standard line all shoppers hate - "I have to go see my boss". We both thought 'here we go'. Not the case. Ron came out, had a figure, was very pleasant, and now we own a new Escape. Could not possibly be a more positive experience all around. Will definitely recommend this place to friends and relatives. More

I was in the market for a used newer vehicle and went to multiple dealerships were I was met with very pushy in your face salesmen. I was tired and about to give up my car search when we drove by baystae fo multiple dealerships were I was met with very pushy in your face salesmen. I was tired and about to give up my car search when we drove by baystae ford and decided to give this place a shot. Within seconds of walking in we were met by john. He first asked how my thanksgiving was, which I was pleasantly surprised at and after that asked what he could do for me. I told him what I wanted and he showed me a few cars. I test drove some cars, looked at other cars I never would have thought of, then went back to the car I knew I wanted. When going over the vehicles John was very polite, knowledgable, and was a down to earth guy. He wasn't pushy at all and listened to what I wanted and didn't want in a car. John also brought us around the delership where he showed us the parts area, service area, and answered all my questions. When it came down to talking numbers, John and the staff at baystate ford did an unbelievable job at getting to where I wanted to be, where i was comfortable with the payments, and made sure this is the vehicle I wanted. From start to finish John Cupoli was a great guy who genuinely was interested and listened to me in what I wanted in a car and didn't push me at all which I was soo pleased with considering my earlier run ins with other car salesmen. I would highly recommend John as he is a great guy and salesman and would highly recommend baystate ford. More

My experience with this dealership exceeded the My experience with this dealership exceeded the expectations that I had when I first walked in. I was waiting for someone to try and pull the wool ov My experience with this dealership exceeded the expectations that I had when I first walked in. I was waiting for someone to try and pull the wool over my eyes but once I started chatting with Kevin Hagerty and Ronnie Eames, I realized I was in good hands. They were patient with me and really heard what I was saying instead of just agreeing to get a sale. I enjoyed working with Kevin because it was easy to see that he generally cares about what he does and that he has the best interest at heart for each of his clients and isn't just there to make a "quick buck". It's nice to relate to someone that is just "like us" (as a consumer) and not just a man in a suit that's there for a paycheck. Ronnie was also such a pleasure to do business with. He is one of the general managers so I know he is an extremely busy man. Regardless, he made the time to sit and talk with me to discuss what my financial needs were. I ended up with a better deal than I'd ever expected and I am so grateful for all of the hard work he put into getting me there. My overall experience with Baystate Ford was a great one and I will certainly do business there in the future as well as refer friends and family to them. More

I saw an ad from another dealership for a 2012 F-150 Lariat. I went to Bay State Ford because they had the color and options that I was looking for. I dealt with John Cupoli and Ron Eames regarding my t Lariat. I went to Bay State Ford because they had the color and options that I was looking for. I dealt with John Cupoli and Ron Eames regarding my trade and in no time we reached a deal. No hassles and no insults. I have purchased 14 new vehicles in my life, many of which were high end so I expect good relations with dealers. They didn't let me down. I look forward to having my new truck serviced there because I'm sure that I'll be pleased with that as well. Overall, it was a very pleasant experience. I was treated with respect, with no pressure and John has followed up a couple of times to make sure that I'm happy and to answer any questions that I might have. More

As an addendum to the below listed message, I would like to add a few updated notes. Although I was upset with the original experience as described below, upon hearing my dissatisfaction with my experience to add a few updated notes. Although I was upset with the original experience as described below, upon hearing my dissatisfaction with my experience Baystate ford worked with me to make it right. They took time to hear my concerns and offer a deal that was reasonable in the end. My experience with John Cupoli was a positive one, he was very friendly, and helped us to select a car without feeling any pressure. He even came in on his day off to finalize the paperwork! And in the end, I love my new car. More

In September I was in a pretty bad accident in my 2010 Ford Explorer XLT leaving it totalled. Over the last two months we have been looking for a new vehicle and have had no luck. Over this past weekend w Ford Explorer XLT leaving it totalled. Over the last two months we have been looking for a new vehicle and have had no luck. Over this past weekend we contacted Paul Clark VW about an SUV they had and they gave us the run around on the phone. This morning we called again and decided to drive out that way. Come to find out Paul Clark VW was HORRIBLE, they have the worst customer service and sales I have ever experienced. Luckily, I had been looking online at Baystate Ford's inventory over the weekend as well and decided to give it a shot on our way home. When we arrived at the dealership we were greeted by John Cupoli and he was so friendly. I explained to him how furious I was with Paul Clark VW and that it was simple what we were looking for. We wanted an affordable, safe vehicle with low miles. I asked about their 2007 Eddie Bauer Ford Explorer I had seen online and he was so quick to get the keys and pull it right out for us. He opened all of the doors, went through the vehicle bumper to bumper - even explaining all of the safety features that probably saved my life in my previous crash in my 2010 Explorer. We had our 10 month old daughter with us and she even loved him! After the test drive and getting to know John, realizing he was a sincere and down to earth person we knew this was the car for us. He gave us a full tour of their spotless facility and explained how the service center opertates (scheduling, etc.). We explained to him our financial concerns and Baystate was great enough to meet us at a price point we could afford. Buying a car can be a very stressful process but buying from Baystate Ford was an unbelievable experience. No pressure, no stress, just great people! We are so excited and happy with our purchase and will recommend Baystate, especially John to everyone we know! Thank you! More

My time spent with Baystate Ford was very rewarding.The Sales Consultant was very Helpfull. Kevin Hagerty was very Helpfull and answered all my questions. If you are looking for a dealership thats not go Sales Consultant was very Helpfull. Kevin Hagerty was very Helpfull and answered all my questions. If you are looking for a dealership thats not going to give you the run around then you need to visit Baystate Ford. More

Buying my new Ford F-150 at Bay State Ford was one of the best car buying experience we've ever had. After shopping around and, I'll admit, trying to get the best deal, we re-visited Bay State Ford and got m best car buying experience we've ever had. After shopping around and, I'll admit, trying to get the best deal, we re-visited Bay State Ford and got more than we bargained for. Prepared to purchase a 2012, I ended up with a 2013 with more bells-and-whistles than I was looking for, and I am so thrilled. I love driving my new truck! Thanks to John Cupoli and the general managers for working with us to make a deal. More

The best car shopping experience I've ever had at a dealership, really can't recommend Kevin Hagerty and Baystate Ford enough. Kevin Hagerty did a great job showing the car and explaining everything a dealership, really can't recommend Kevin Hagerty and Baystate Ford enough. Kevin Hagerty did a great job showing the car and explaining everything about it in a friendly manner. He had clear answers to my questions and provided me with all the information I requested. I never felt rushed or pressured to make a quick decision. He also took the time to give me a tour of the dealership. The whole buying experience was very smooth as they walked me through the forms and documents and gave me clear instructions on how to do my part of the process (contact my insurance company and transfer the payment through my bank). As if that wasn't enough, Kevin even went through the trouble of delivering the car to my home in Cambridge, MA two days later. Simply amazing service! More

I was very happy from the time we pulled into the dealership.Kevin Hagerty was very pleasant and professional ,knowledgeable about everything that was shown and discussed. baystate ford has very bea dealership.Kevin Hagerty was very pleasant and professional ,knowledgeable about everything that was shown and discussed. baystate ford has very beautiful dealership and should be proud to have such a hard working staff. More