mike raff

Process of getting the service appointment set up was smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. More

by Manas Verified Customer Verified Customer

Report | Print

Good thanks for addressing my issue Friendly staff thank you I don’t have anything else to say thank you I don’t have anything else to say More

by NOELM Verified Customer Verified Customer

Report | Print

Mike Raff did a great job letting us experience the ID. 4 and helping us through the purchase process. 4 and helping us through the purchase process. More

by DS Verified Customer Verified Customer

Report | Print

Mike was amazing to work with. He made the whole process fast and painless. I enjoyed working with the entire team. He made the whole process fast and painless. I enjoyed working with the entire team. More

by SHAN0183 Verified Customer Verified Customer

Report | Print

We have been Dirito Brothers customers for many decades, both sales and service, but this weekend when we went to buy an ID.4, we were treated in an unacceptable manner. When we asked to be shown a vehicle, both sales and service, but this weekend when we went to buy an ID.4, we were treated in an unacceptable manner. When we asked to be shown a vehicle, a sales associate named Andres Garcia handed us keys and told us to go find the car "in the back on the left of the lot", sit in it, and to come back if we had questions. We wandered the lot for 10 minutes, asking a car detailer and others to help us find the car, until we came across a helpful salesperson named Mike Raff, who couldn't find the car either and agreed to help us. When we came back into the showroom with Mike to get keys to a car that could be found and driven, the Sales Manager Jeff Rosen was laughing with Garcia and two other salesmen about us having been sent to wander around in the lot on our own. Mike agreed that the way we had been treated was not right, and that sentiment was echoed by several other employees who saw what was going on. When the receptionist initially sent us to Garcia for help, Garcia seemed lazy, haughty, and interested in demeaning us as customers instead of helping us buy a car. We ended up buying a car from Dirito brothers in spite of this treatment only because it would have been difficult to find our desired car at another dealership before the tariffs kicked in. We have heard from others that certain salespeople at Dirito Brothers have a bias against customers who are interested in EVs, especially analytical buyers such as ourselves who carry a notebook to jot notes in comparing brands and models. Perhaps that's why Garcia treated us with such evident disdain. In contrast to Garcia, Mike Raff, Erin Scordelis and Hanika Orgil treated us with kindness and respect and were very professional, helpful and warm. They should be the face of Dirito Brothers because they represent the family company very well when dealing with loyal customers. Top management needs to do something, however, about the others who do not represent the company well at all, and we will be sending letters to them to let them know of our experience. More

by LESLIEBOLE Verified Customer Verified Customer

Report | Print

This family owned business is welcoming, knowledgeable and takes great care of their customers. I felt my business was important and appreciated. They encouraged me to take as much time as I wanted to mak and takes great care of their customers. I felt my business was important and appreciated. They encouraged me to take as much time as I wanted to make my best decision for this significant purchase. More

by STEPHANIEWWALSH Verified Customer Verified Customer

Report | Print

Mike was a great asset in our search and a true professional. He made the process very easy. professional. He made the process very easy. More

by rich.lauman Verified Customer Verified Customer

Report | Print

Very pleasant and relaxed atmosphere. Mike seemed to be genuinely interested in getting a good deal for us. Mike seemed to be genuinely interested in getting a good deal for us. More

by KERSTIN0 Verified Customer Verified Customer

Report | Print

Helpful, knowledgeable, friendly! We will stay loyal to them and love owning our Volkswagens! Will look forward to seeing them at our next service! We will stay loyal to them and love owning our Volkswagens! Will look forward to seeing them at our next service! More

by KARENJHILL50 Verified Customer Verified Customer

Report | Print

Salesman is great and he goes above and beyond . Very friendly guy and very helpful Very friendly guy and very helpful More

by Sharif umair Verified Customer Verified Customer

Report | Print