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Tyler Duncan

Overview Reviews (87) Inventory (373)

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Tyler Duncan

Tyler Duncan | Page 9

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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5.0

87 Reviews

Overview Reviews (87) Inventory (373)

5.0

87 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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87 Reviews of Tyler Duncan

August 19, 2024

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Employee Rating

Great customer service, all the staff are very polite, good work done & completed in a timely manner. The only thing is that the mechanics need to make a second check to make sure the work they are doing good work done & completed in a timely manner. The only thing is that the mechanics need to make a second check to make sure the work they are doing and/or have completed, that all hoses, wiring and resetting a computer on any vehicle are back in their place and/or if something needs to be tightened is done BEFORE they call the customer to pick up their vehicle...you don't know how far a person has to travel to go back. Thank you in advance for your review with issues such as these and/or others in the future. More

by Prietamarquez1251@gmail.com

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett

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Aug 20, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 19, 2024

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Employee Rating

Repair service is great and the people are awesome. Prices for new cars is too expensive. Not enough incentives, lower interest rate, or return customer. Prices for new cars is too expensive. Not enough incentives, lower interest rate, or return customer. More

by iriswall

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Other Employees Tagged: Eric Smalley, Matt Jewett, Katie Marler , Melissa Cates, Hunter Poimbeauf

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Aug 20, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

August 16, 2024

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Employee Rating

Tyler in service was outstanding. Completed all my requested work and achieved our agreed upon timeline. Completed all my requested work and achieved our agreed upon timeline. More

by jfda61

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 17, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 16, 2024

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Employee Rating

Service was fantastic! Not only did they repair my A/C they installed a ranch hand same day. Not only did they repair my A/C they installed a ranch hand same day. More

by Estidham1978

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett , Melissa Cates

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Aug 17, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 15, 2024

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Employee Rating

Everyone was very helpful and nice. They were thorough and thoughtful. The price was very reasonable. I will continue to take my car there for service They were thorough and thoughtful. The price was very reasonable. I will continue to take my car there for service More

by CALENA.WOOD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Holtzinger, Katie Marler , Melissa Cates

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Aug 17, 2024 -

Shottenkirk Ford Granbury responded

CALENA, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 14, 2024

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Employee Rating

Great service department! Gone out of their way to make sure I had a wonderful experience each time! Gone out of their way to make sure I had a wonderful experience each time! More

by Gentryrrob

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Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 14, 2024 -

Shottenkirk Ford Granbury responded

August 13, 2024

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Employee Rating

Quick & friendly response to my call. Completed the work faster than expected. Courteous people everywhere in the Dealership. Completed the work faster than expected. Courteous people everywhere in the Dealership. More

by Rick.L

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Melissa Cates

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Aug 14, 2024 -

Shottenkirk Ford Granbury responded

Rick, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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