Tyler Duncan | Page 7

I relocated to the area 8 years ago. In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a few negative reviews after the ownership change and took them with a grain of salt. An opinion is just that an opinion. Not everyone will have the same experience. I am very happy to say I have been very pleased with the service they provide. I am thankful that I live close enough that they can take me home while my vehicle is being serviced and pick me up for my return. Matt was my service guy today. He communicated with me via text keeping me updated as to vehicle status and what repairs were being done. Excellent customer service. And a new offer was available to me. They would come get my vehicle, make the repairs and return to me. I didn't even have to leave my house. Recovering from a total hip replacement I found this to be a blessing. Again, exceeding customer expectations. I will continue to use them for all repairs, future vehicle purchases and refer to family and friends. More

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Brandon parts manager is the reason I tried the ford dealership in Granbury again. I have been buying parts from Brandon for years, if the other departments, treated their customers as good as Brandon d dealership in Granbury again. I have been buying parts from Brandon for years, if the other departments, treated their customers as good as Brandon does the dealership would have more satisfied customers More

by srglbrown3883 Verified Customer Verified Customer

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Got us in quickly for a repair and delivered the vehicle exactly when they said it would be delivered overall very happy with the service exactly when they said it would be delivered overall very happy with the service More

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Great service department. Tyler, in particular, had great communication and got my problem taken care of very quickly. Loved the pick up/drop off service from my home! Gre Tyler, in particular, had great communication and got my problem taken care of very quickly. Loved the pick up/drop off service from my home! Great addition to the service dept. More

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Tyler was extremely customer friendly and very helpful with our car issue. He gave us great information on our problem and how they could help us. with our car issue. He gave us great information on our problem and how they could help us. More

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Service has been exceptional. Specifically John Whittler, Eric and Tyler in the Ford service department. Specifically John Whittler, Eric and Tyler in the Ford service department. More

by David Percival Verified Customer Verified Customer

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Great service. Tyler was great!! Normal wait time was good. I will definitely be back for all my Ford F250 truck service needs. Tyler was great!! Normal wait time was good. I will definitely be back for all my Ford F250 truck service needs. More

by bryant_pool Verified Customer Verified Customer

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I had a fantastic experience with Melissa. The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pict The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pictures of my brake pads which were completely all worn out Now that my service work is done my car drives so much better I am very happy with the whole process at Shottenkirk Ford. Job well done 😃. Thank you Melissa I will definitely be back in the future. More

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All ways friendly good service plinte of vehicles to look at wy you wate 5⭐ at wy you wate 5⭐ More

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My service adviser Tyler was great to work with and took care of my truck issues. Will definitely keep coming back for any issues or service. care of my truck issues. Will definitely keep coming back for any issues or service. More

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