Check out Tyler Duncan's reviews on DealerRater

October 22, 2024

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Had some recall work done and Tyler kept me informed the whole way thru... and then delivered it to my house 20 miles away. Highly recommend them whole way thru... and then delivered it to my house 20 miles away. Highly recommend them More

by iveswc911

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Recommend Dealer

Yes

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Oct 22, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 21, 2024

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Everyone was polite, kind, helpful and very professional. It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw th It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw the pretty color again. Thanks y'all, Lori Keys More

by jurglor

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Recommend Dealer

Yes

Other Employees Tagged: Eric Smalley, Matt Jewett , Melissa Cates

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Oct 22, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 21, 2024

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Came in for an oil change. Service was fast.. everything was fine.. will go back Service was fast.. everything was fine.. will go back More

by bill.conn

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Recommend Dealer

Yes

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Oct 22, 2024 -

Shottenkirk Ford Granbury responded

Bill, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 19, 2024

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Awesome job at getting me scheduled in the morning and allowing the delivery service to take me back and forth for both cars. allowing the delivery service to take me back and forth for both cars. More

by Horseylu

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Recommend Dealer

Yes

Other Employees Tagged: Katie Marler , Melissa Cates, Gean and Richard

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Oct 21, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 16, 2024

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My entire experience with the dealership was very positive. My only disappointment was my tires were not checked and inflated to factory recommendation after being rotated. Thank you! positive. My only disappointment was my tires were not checked and inflated to factory recommendation after being rotated. Thank you! More

by Gwen

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Recommend Dealer

Yes

Other Employees Tagged: Eric Smalley, Matt Jewett , Melissa Cates

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Oct 17, 2024 -

Shottenkirk Ford Granbury responded

Gwen, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

October 16, 2024

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This dealership has been amazing with scheduling my 2 service calls. Both times they’ve come to me and fixed the issues at my house where I didn’t have to wait! Great customer service! service calls. Both times they’ve come to me and fixed the issues at my house where I didn’t have to wait! Great customer service! More

by kklein16

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Recommend Dealer

Yes

Other Employees Tagged: Brandon Holtzinger

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Oct 17, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 16, 2024

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Melissa was prompt with communication, efficient in getting our car fixed and very knowledgeable about our vehicle. getting our car fixed and very knowledgeable about our vehicle. More

by Gmccoy410

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Recommend Dealer

Yes

Other Employees Tagged: Melissa Cates

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Oct 16, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 10, 2024

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They listened to my concerns. Great communication and they were able to get my car fixed in a timely manner. Great communication and they were able to get my car fixed in a timely manner. More

by ASHLEYNOE09

Verified Customer

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Recommend Dealer

Yes

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Oct 10, 2024 -

Shottenkirk Ford Granbury responded

ASHLEY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 08, 2024

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Went in w/o an appointment. Was greeted nicely and they took my vehicle in and made repairs in a timely manner at a decent price. Was greeted nicely and they took my vehicle in and made repairs in a timely manner at a decent price. More

by DWT

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Recommend Dealer

Yes

Other Employees Tagged: Eric Smalley, Matt Jewett , Melissa Cates

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Oct 09, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 07, 2024

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Friendly helpful employees. Convenient location. Was able to make an appointment sooner than other dealerships and they even came and picked up my car and brought it back to me. Convenient location. Was able to make an appointment sooner than other dealerships and they even came and picked up my car and brought it back to me. Very happy with my service. More

by Marlene

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Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett, Denise Bone

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Oct 07, 2024 -

Shottenkirk Ford Granbury responded

Marlene, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

Tyler Duncan | Page 5

Service Advisor

Shottenkirk Ford Granbury

87 Reviews of Tyler Duncan

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