Tristen Simmons | Page 14

When I bought my slightly used 2020 RAV 4 Hybrid at Royal Moore, the customer service was excellent. In March, I went to the car wash, and one of my sensors got pushed in, so I went to have it fixed, and Gre Moore, the customer service was excellent. In March, I went to the car wash, and one of my sensors got pushed in, so I went to have it fixed, and Gresham Toyota was so honest, that they told me that another sensor had come loose, and fallen in to the bumper as it wasn’t attached properly, and suggested that I go back to Royal Moore for correction. So I went back to Royal Moore to have them deal with the issue as it was improperly attached by one of their employees years ago, and they did an amazing job. They took care of me, owned their mistake, and honestly, it was one of the best customer service experiences that I’ve had. I love my car and it runs perfectly! Carmen was absolutely incredible. Carmen was kind, caring, and really put my needs first. He deserves a raise 🌺. I most definitely will be back to Royal Moore for my next vehicle. If you’re looking for a vehicle, go to Royal Moore, they will take care of you ❤️ More

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Professional, knowledgeable, willing to help with service questions. I’m one who is very, very hesitant to ever trust dealerships for so many obvious reasons, but I needed help after a very disappointing exp questions. I’m one who is very, very hesitant to ever trust dealerships for so many obvious reasons, but I needed help after a very disappointing experience with my recent vehicle purchase from another dealership. Ugh, I could just cry. But, Tristen and Royal Moore Toyota are helping me to right some of the wrongs that this other dealership should inarguably have stepped up immediately to fix. More to come on this review as we work together, but I want to thank Royal Moore Toyota and Tristen and Mike and all of the team whom have stepped up to help so far. More

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helped me quote in a timely manner and was very helpful with questions I had with questions I had More

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Alex Rom was very helpful with all the questions I had and gave me the information I needed. Alex was excellent, I’m happy with the service! Will be coming back for future services. and gave me the information I needed. Alex was excellent, I’m happy with the service! Will be coming back for future services. More

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Very pleased and grateful for Emily Oleson’s assistance helping rectify a failed warranty repair from another Toyota dealership after months of failed attempts to work with the other dealership. Very infor helping rectify a failed warranty repair from another Toyota dealership after months of failed attempts to work with the other dealership. Very informative, responsive and professional. Took ownership and saw the job done with high regard for quality. Tomas Salazar did a great job correcting issues with my lift on my 2020 4Runner. More

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Tristan was kind, quick, and a pleasure to work with. He definitely deserves a raise. He definitely deserves a raise. More

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I bought my car from you 12 years ago and you have kept me running safely all this time. me running safely all this time. More

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They're very courteous, professional, hands-on. Detail oriented, multi-taskers. They complete all their tasks. Detail oriented, multi-taskers. They complete all their tasks. More

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Came in for a quote and everyone was very nice and very helpful, great visit. helpful, great visit. More

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Service was done quickly and I was very satisfied with the service. Would recommend to friends. the service. Would recommend to friends. More

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