Caroline Fletcher
Caroline Fletcher at Royal Moore Toyota

Caroline Fletcher

Service Advisor

Royal Moore Toyota

1415 SE River Rd
Hillsboro, OR 97123

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4.9
461 Reviews

Dealership Experience

6 yrs, 7 mos

Industry Experience

6 yrs, 7 mos

Languages Spoken

English English

4.9

461 Reviews

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461 Reviews of Caroline Fletcher

June 30, 2026

Dealership Rating
Employee Rating

The service department is always efficient and very upscale. Communication with the customer is excellent. The sales department seems to be busy every time Im there and folks are not just looking. I’ll More

by Ted
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

June 17, 2026

Dealership Rating
Employee Rating

Things were smooth and kind of more relax than my previous experiencein other dealerships. I surely will come back. More

by jose mugnai
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Royal Moore Toyota responded

Thank you for your review. We’re so glad our team could make your experience smooth and relaxed. We look forward to seeing you again.

June 15, 2026

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Service was quiet and easy, I was able to go in with my dog and we headed home as soon as they finished. Very pleased More

by samara_azzawi
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Royal Moore Toyota responded

Thank you for your 5-star review and glad to hear about your positive experience.

June 15, 2026

Dealership Rating
Employee Rating

I had a great experience and would highly recommend this place. The staff was friendly, professional, and made me feel welcome from the moment I arrived. Everything was handled efficiently, and the attentio More

by Freddy
Recommend Dealer
Yes

Other Employees Tagged: Emily Oleson, Nicholas Oliveria

Jun 17, 2026

Royal Moore Toyota responded

Thank you for the thoughtful review and recomendation! We’re so glad you felt well taken care of from start to finish. We look forward to seeing you again.

June 15, 2026

Dealership Rating
Employee Rating

I appreciate a quick and easy service! Caroline was also very friendly walked me to my car after service and asked me about my upcoming plans for the day very easy to get along with. It’s More

by mlonghorn99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Royal Moore Toyota responded

Thank you for your review! We appreciate the opportunity to serve you and are glad our service team delivered a great experience.

June 14, 2026

Dealership Rating
Employee Rating

It”s hard for me to give a good rating to someone that can’t even spell my name correctly. It’s Karl not Karol. Makes me realize that I’m just another vehicle owner and not a real person. More

by Krdmhansen
Recommend Dealer
Yes

June 11, 2026

Dealership Rating
Employee Rating

Caroline was super helpful and amazing to work with. She explained everything and was clear about what need to be done. Will definitely be coming back. More

by esejesterbruh
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 04, 2026

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Employee Rating

Dealership is always welcoming and clean. I appreciate having a space to sit and work while I wait. More

by theresa.misenti
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 29, 2026

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Employee Rating

Was in for the 15,000 mile check up, found a couple of things that needed attention but didn’t find out about them until after I left! I wish I was told about it at the time and have it taken care of then More

by Mark
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

May 21, 2026

Dealership Rating
Employee Rating

Caroline was very pleasant and personable to work with very bubbly. She walked me through my service and let me know what I would be needing future service wise so thank you More

by MAGGIE.
Service Price Transparency
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Recommend Dealer
Yes
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