Trenton Cooley | Page 2

Walt Massey Chevrolet Franklinton responded

Thank you so much for the kind words! It is wonderful to hear that the patience and time provided made such a positive impression. While a purchase didn't happen this time, we truly appreciate the recommendation and look forward to assisting you in the future.

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you’ve trusted us for so long, and that you continue to receive excellent customer service. We truly appreciate your loyalty and support, thank you for being a part of our family!

Walt Massey Chevrolet Franklinton responded

Thank you so much for sharing your experience. We’re thrilled to hear Bridget helped make getting your dream truck such a smooth and easy process. It means a lot to know our Franklinton team made you feel like family from the moment you arrived. We truly appreciate your trust and kind words—congratulations on your new truck!

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear your visit was pleasant, your service was completed quickly, and our team kept you informed with helpful recommendations. We truly appreciate your trust in us!

Walt Massey Chevrolet Franklinton responded

Thank you for your feedback. We’re glad to hear our service department kept you informed and provided professional care throughout the process. We truly appreciate your trust in us!

Walt Massey Chevrolet Franklinton responded

Thank you for your kind feedback. We’re glad to hear you had a great experience from start to finish and that our team made you feel welcome while delivering great work. We truly appreciate your trust in us.

Walt Massey Chevrolet Franklinton responded

Thank you for your feedback. We’re glad to hear the service and timing met your expectations and that your wife had a great experience as well. We truly appreciate your trust and look forward to assisting you again.

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you feel comfortable during your visits and that the clean space, coffee, and TV help make the wait easy. We truly appreciate you choosing us.

Walt Massey Chevrolet Franklinton responded

We appreciate you taking the time to share this detailed feedback. We’re glad to hear the initial service, communication, and pickup process went well, but we’re disappointed to learn about the frustration with repair tracking and especially the lack of follow-up on warranty information. That’s not the experience we want for our customers. We’d like the opportunity to make this right and ensure you receive the documentation and answers you need. Please reach out to us directly so we can review this and follow up properly. Your feedback is valuable and helps us improve where we fall short.

Walt Massey Chevrolet Franklinton responded

Glad to hear everything was prompt, professional, and courteous. It’s great knowing your appointment started on time with no waiting and that you found the pricing reasonable. We appreciate you sharing your experience and look forward to seeing you again.