Trenton Cooley | Page 2

I had concerns about a ton of sensor errors that had come up. Trent in Service told me to come on out and they would take a look at it. On the way there all the sensor error lights went away. Trent hold m up. Trent in Service told me to come on out and they would take a look at it. On the way there all the sensor error lights went away. Trent hold me that happens but when/if they come back on to drive out anytime they were open and they would hook up diagnostics for me. He was very polite. More

by dg4 Verified Customer Verified Customer

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Very nice, friendly dealership. They always check to make sure you are satisfied and we are definitely satisfied They always check to make sure you are satisfied and we are definitely satisfied More

by dawnlh1958 Verified Customer Verified Customer

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Excellent salesperson Al, very knowledgeable and never felt pressured. Excellent management & financial management. They were very honest. felt pressured. Excellent management & financial management. They were very honest. More

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Awesome staff and service at an affordable price close to home. It’s always easy to get my car in for service and ready quickly. home. It’s always easy to get my car in for service and ready quickly. More

by LISAM_1104 Verified Customer Verified Customer

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We took our 2015 Buick Enclave because of intermittent no-start-a/c not working issue. Temperature gauge was intermittent. They replaced the EVAP canister purge valve($570). Picked up our car, between Wal no-start-a/c not working issue. Temperature gauge was intermittent. They replaced the EVAP canister purge valve($570). Picked up our car, between Walt Massey and home, the same issues recurred. Took it back, after 3 days, they said "We can't duplicate the issue". Bought an OBD reader, linked to my phone, and received 3 stored codes: Coolant Temperature Sensor Malfunction. I'm not sure Walt Massey used any diagnostic equipment at all. Very disappointed. More

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Bridgett was extremely knowledgeable and spared no effort in locating the particular truck we were looking for. in locating the particular truck we were looking for. More

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The customer service and overall quality of work were both excellent!! The staff were transparent, friendly and quickly took care of the issue. They all deserve a raise and promotions!! both excellent!! The staff were transparent, friendly and quickly took care of the issue. They all deserve a raise and promotions!! More

by Rcmdjmasm3 Verified Customer Verified Customer

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Although I didn't purchase my vehicle there, they were extremely helpful with their time & patience. Would go there for service for sure. extremely helpful with their time & patience. Would go there for service for sure. More

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The dealership is local n I have done service with them bf they became Walt Massey excellent customer service bf they became Walt Massey excellent customer service More

by cwbiggen Verified Customer Verified Customer

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Mrs. Bridget Lee was an excellent saleswoman who got me into the truck of my dreams in only a few hours. I couldnt have imagined it being that easy! The entire team at Walt massey of Franklinton really mad into the truck of my dreams in only a few hours. I couldnt have imagined it being that easy! The entire team at Walt massey of Franklinton really made me feel like family the moment I walked through those showroom doors. I couldnt begin to thank them enough for all the help! More

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