Trenton Cooley
Trenton Cooley at Walt Massey Chevrolet Franklinton

Trenton Cooley

Service Manager

Walt Massey Chevrolet Franklinton

2127 E Washington St
Franklinton , LA 70438

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4.9
53 Reviews
4.9

53 Reviews

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53 Reviews of Trenton Cooley

May 08, 2026

Dealership Rating
Employee Rating

Very good and good attitude! Very knowledgeable and made sure I. Understood what was happening! More

by paincourtville1952
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

May 04, 2026

Dealership Rating
Employee Rating

They were very responsive, timely, and friendly! I appreciate the way they worked our appointment in quickly and thoroughly examined my Tahoe and made appropriate recommendations to keep it safe. More

by carolyn.bubrig
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

May 05, 2026

Walt Massey Chevrolet Franklinton responded

We’re glad our team was able to work your Tahoe in quickly and provide a thorough inspection. Keeping you safe on the road is always the priority, and we appreciate you recognizing their responsiveness and care!

May 01, 2026

Dealership Rating
Employee Rating

Thanks for all that you all do, keep up the great work how the work was done for me Thanks. More

by carlese_b@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Unknown

May 04, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for your kind words and encouragement. We’re glad to hear you were pleased with the work done for you. We truly appreciate your support and will keep working hard to provide great service!

May 01, 2026

Dealership Rating
Employee Rating

I had concerns about a ton of sensor errors that had come up. Trent in Service told me to come on out and they would take a look at it. On the way there all the sensor error lights went away. Trent hold m More

by dg4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear Trent was helpful, polite, and took the time to explain what you were experiencing with the sensor warnings. It’s great to know he made you feel comfortable coming in anytime if the issue returns. We truly appreciate your trust and support!

April 23, 2026

Dealership Rating
Employee Rating

Very nice, friendly dealership. They always check to make sure you are satisfied and we are definitely satisfied More

by dawnlh1958
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

Apr 23, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear our team continues to provide friendly service and makes sure you’re completely satisfied. We truly appreciate your trust and support!

April 20, 2026

Dealership Rating
Employee Rating

Excellent salesperson Al, very knowledgeable and never felt pressured. Excellent management & financial management. They were very honest. More

by KODIAKJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 20, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you were provided with knowledgeable, no-pressure support and that our management and finance teams made the process smooth and honest. We truly appreciate your trust and support!

March 30, 2026

Dealership Rating
Employee Rating

Awesome staff and service at an affordable price close to home. It’s always easy to get my car in for service and ready quickly. More

by LISAM_1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal

Mar 31, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for sharing your experience. We’re glad to hear you’ve consistently received great service at a fair price and that scheduling and turnaround have been convenient for you. We truly appreciate you choosing our dealership and look forward to assisting you again.

March 16, 2026

Dealership Rating
Employee Rating

We took our 2015 Buick Enclave because of intermittent no-start-a/c not working issue. Temperature gauge was intermittent. They replaced the EVAP canister purge valve($570). Picked up our car, between Wal More

by jodave85
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Mar 17, 2026

Walt Massey Chevrolet Franklinton responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Steve Boyd, would like to speak with you personally to better understand what happened and will reach out to you asap to discuss a resolution. You can also reach him at (985) 295-4966.

March 15, 2026

Dealership Rating
Employee Rating

Bridgett was extremely knowledgeable and spared no effort in locating the particular truck we were looking for. More

by PloutzM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Boyd, Stephen Brown , Bridgette Lee

Mar 16, 2026

Walt Massey Chevrolet Franklinton responded

It is remarkable to hear that the search for your specific truck was handled with such deep knowledge and dedication. Ensuring every effort is made to find the perfect vehicle is a primary goal for the entire team. Your appreciation for this thorough and professional service is greatly valued.

March 03, 2026

Dealership Rating
Employee Rating

The customer service and overall quality of work were both excellent!! The staff were transparent, friendly and quickly took care of the issue. They all deserve a raise and promotions!! More

by Rcmdjmasm3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Anderson

Mar 03, 2026

Walt Massey Chevrolet Franklinton responded

It is wonderful to hear that both the quality of work and the transparency of the team met such high standards. We are thrilled that the issue was resolved quickly and in such a friendly manner. Your high praise for the staff means the world to us. Thank you for the incredible support!

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