Trenton Cooley

Walt Massey Chevrolet Franklinton responded

Hi Ashely, thank you so much for the incredible feedback! It really means a lot to hear how happy you were with your experience at Walt Massey Chevrolet Franklinton. We’re truly grateful for your trust and for choosing us. We’ll do our best to keep you “locked in” for many years to come!

Walt Massey Chevrolet Franklinton responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Walt Massey Chevrolet Franklinton responded

Hi, I am glad the team at Walt Massey Chevrolet Franklinton made you feel welcome throughout your visit. It is great to hear the staff was friendly, kind, and kept you informed along the way. We look forward to providing that same level of service next time.

Walt Massey Chevrolet Franklinton responded

A short wait and flexible scheduling can make all the difference! We're glad our team kept you informed about the change and was able to offer an earlier appointment that worked well for you. We're happy you had a great experience and appreciate you choosing Walt Massey for your service needs!

Walt Massey Chevrolet Franklinton responded

Earning the kind of trust that keeps you coming back means so much to our service team! We’re glad we could take care of both of your vehicles, from the oil changes and tire rotations to getting them cleaned up and back on the road quickly. We appreciate your loyalty to Walt Massey and look forward to taking care of your vehicles for many miles to come!

Walt Massey Chevrolet Franklinton responded

Thank you for your kind words! We're honored to be your hometown dealership and are thrilled to hear you had a great experience with our service team. Providing quality service while getting our customers back on the road quickly is always our goal. Thank you for trusting Walt Massey with your vehicle. We truly appreciate your business and look forward to serving you for many years to come!

Walt Massey Chevrolet Franklinton responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our team and found our service department to be professional and efficient. Providing exceptional service that our customers can confidently recommend is what we strive for every day. Thank you for choosing Walt Massey. We truly appreciate your business and look forward to serving you again in the future!

Walt Massey Chevrolet Franklinton responded

Thank you so much for your heartfelt review! We're truly honored to hear that we could help you get back into a vehicle and make the entire process smooth and stress-free. Helping our customers find the right vehicle at the right payment while providing clear communication and exceptional service is exactly what our team strives for every day. Congratulations on your new vehicle! Thank you for trusting Walt Massey and for recommending us to others. We sincerely appreciate your kind words and look forward to being here for all of your future sales and service needs.

Walt Massey Chevrolet Franklinton responded

Thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication and the longer-than-expected wait during your visit. We understand how important it is to keep our customers informed throughout the service process, and we appreciate you bringing this to our attention. We're glad our team was able to resolve the issue with your truck and apologize for the inconvenience. Thank you for giving us the opportunity to make things right, and we hope to provide you with a smoother experience the next time you visit Walt Massey.