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Trenton Cooley
Trenton Cooley at Walt Massey Chevrolet Franklinton

Trenton Cooley

Service Manager

Walt Massey Chevrolet Franklinton

2127 E Washington St
Franklinton , LA 70438

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4.9
103 Reviews
4.9

103 Reviews

Write a Review

103 Reviews of Trenton Cooley

November 04, 2026

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Employee Rating

Good service. Friendly employees. Reasonable prices. All went well with no issues getting my truck serviced More

by Bcreel2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print

October 29, 2026

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I am thoroughly satisfied and delighted with the service on my car. I will definitely shop and service at this dealer. More

by karenbcreel
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Print
Oct 30, 2026

Walt Massey Chevrolet Franklinton responded

Karen, we’re so pleased you had such a great experience with our service department! We appreciate your confidence in Walt Massey Chevrolet Franklinton and look forward to helping with your future automotive needs.

October 26, 2026

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Services are very good and affordable . Gets the work done and out in a timely manner. Would recommend them to anyone More

by reneapotts05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Anderson, Roseanne Needham

Print
Oct 27, 2026

Walt Massey Chevrolet Franklinton responded

We appreciate the recommendation of Walt Massey Chevrolet Franklinton! It’s great to know you find our service affordable, efficient, and worth recommending to others. Thanks for your continued support!

October 21, 2026

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Service was all that I expected. Setting the appointment was easy. The service adviser met me and had all of the information required for the service. The service was done in the s More

by PloutzM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 22, 2026

Walt Massey Chevrolet Franklinton responded

We’re pleased to hear everything went as expected and our team made the process easy for you. Thank you for trusting Walt Massey Chevrolet Franklinton with your vehicle. We look forward to seeing you next time!

October 17, 2026

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Employee Rating

Very vague explanation to the service. Added several items to the repair that were not necessary, inflated the repair price by huge amount in my opinion. Will not return to the dealership More

by Never Again
Recommend Dealer
No

Other Employees Tagged: Trenton Cooley

Print
Oct 18, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Oct 19, 2026

Walt Massey Chevrolet Franklinton responded

We're sorry your service visit left you feeling this way. Every recommendation and estimate we give should be clear and fair, and we want to review your repair order with you personally. Please call me directly at 985-295-4966 or email steveboyd@waltmassey.com. I look forward to talking to you and resolving this issue. Steve Boyd General Manager

October 15, 2026

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Employee Rating

The service department did a great job! My running rails look like they were on the vehicle when I bought it. Could not ask for a better job. Thanks for a wonderful job! More

by Kathy
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Print
Oct 15, 2026

Walt Massey Chevrolet Franklinton responded

Kathy, it’s great to hear you’re so pleased with how your running rails turned out. We appreciate the kind words about our service department at Walt Massey Chevrolet Franklinton!

October 15, 2026

Dealership Rating
Employee Rating

Very wonderful people to have done business with for now and for ever more Thanks More

by PICTUREE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin, Judy Anderson, Steve Boyd, David Pennington, Stephen Brown, Christopher Kelly, Brian Borne, Sara Laratro , Everyone there was very nice people

Print
Oct 15, 2026

Walt Massey Chevrolet Franklinton responded

We appreciate your kind words and your continued trust in Walt Massey Chevrolet Franklinton. It means a lot to have you as part of our dealership family!

October 14, 2026

Dealership Rating
Employee Rating

Walt Massey is a great place to get tires ,oil change and brake repairs. It lot more thing can do for your vehicle and they also sale new anf dum use vehicle More

by rmlowe954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emily Martin, Christopher Kelly, Brian Borne

Print
Oct 15, 2026

Walt Massey Chevrolet Franklinton responded

We appreciate you thinking of Walt Massey Chevrolet Franklinton for routine maintenance. Thanks for supporting our dealership and giving us the opportunity to help with your automotive needs!

October 12, 2026

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Employee Rating

Convenient , affordable, and customer focused! Great people, great experience, but do not like surveys. More

by ajs_ash99
Recommend Dealer
Yes

Other Employees Tagged: Trenton Cooley

Print
Oct 13, 2026

Walt Massey Chevrolet Franklinton responded

Hi, We appreciate the kind words about our team at Walt Massey Chevrolet Franklinton! We understand that surveys can get tiresome, so we appreciate you taking the time to share your thoughts with us.

October 12, 2026

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Employee Rating

Service department wasn’t staffed well for a weekend I had a appointment for 9 AM for a oil change ,tire rotation and a truck wash I got out of there at 11 AM with no truck wash More

by mwheat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 13, 2026

Walt Massey Chevrolet Franklinton responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

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