Toyota of Hollywood Service Department
Toyota of Hollywood Service Department at Toyota of Hollywood FL

Toyota of Hollywood Service Department | Page 16

Service Department

Toyota of Hollywood FL

1841 N State Rd 7
Hollywood, FL 33021

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4.3
2,770 Reviews
4.3

2,770 Reviews

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2770 Reviews of Toyota of Hollywood Service Department

December 18, 2025

Dealership Rating
Employee Rating

I went in Had a very big quote I went with the big part but I told them the rest would wait Cabin air filter Air filter Coolant Brake fuid Were as per them All Over due and needed to be cha More

by JGIRARD40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 18, 2025

Toyota of Hollywood FL responded

I'm sorry to hear about your dissatisfaction with the service, especially since you've been a valued customer. It's concerning to us that you feel the recommended maintenance wasn't properly vetted against previous work done on your vehicle. We'd like to investigate this further and regain your trust if possible. Please reach out at your convenience so we can discuss how best to address these concerns for you. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

December 17, 2025

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Great communication. Helpful service. Never have I had an issue with the service department at Toyota of Hollywood. More

by robteri91
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 18, 2025

Toyota of Hollywood FL responded

Thank you for sharing your rating of our team! Visit us again here at Toyota of Hollywood Service Center anytime.

December 17, 2025

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Employee Rating

Excellent verdor, good attention I was attending with Sandra Molina, she is excellent and good attention More

by Lucilagarrido
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Dec 17, 2025

Toyota of Hollywood FL responded

Thank you for the kind words about Sandra and our Toyota of Hollywood team! We appreciate your business and five-star rating!

December 16, 2025

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Employee Rating

I had a very serious and concerning experience with Toyota of Hollywood. A hard credit inquiry was run on my credit report without my authorization while I was only requesting a vehicle price and finan More

by sanesabigail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 16, 2025

Toyota of Hollywood FL responded

Abigail, thank you for bringing this to our attention. We take these claims very seriously, and we want to investigate further so that we can better understand what happened here and why documentation wasn't provided to you during your visit. Please contact me so that we can look into this together as soon as possible. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

Dec 18, 2025

sanesabigail responded

Diana, thank you for your response. I have already attempted to contact you via text message some time ago and, unfortunately, I have not received any response to date. Given the seriousness of this situation — involving an unauthorized hard credit inquiry — the lack of follow-up has been disappointing. I hope this outreach is not merely a public response for appearances, and that there is a genuine intention to address and resolve what occurred. I remain open to communication and would appreciate a prompt response so this matter can be properly investigated and resolved. Abigail

December 15, 2025

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The service was fast and professional; this is my third Toyota from this dealership, thank you! More

by cocineparati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2025

Toyota of Hollywood FL responded

Here at Toyota of Hollywood, we are always thankful for positive feedback from our customers. Thank you, Cocine!

December 14, 2025

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Employee Rating

All good! The Assistant Service Manager Lenny Mirkin took care of me and quoted me price before starting replacing the headlights More

by Josz06
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lenny Mirkin

Dec 15, 2025

Toyota of Hollywood FL responded

We love hearing positive feedback! It was a pleasure to assist you, and we hope to serve you again. Enjoy your ride! - The Toyota of Hollywood Team

December 14, 2025

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I had planned on running errands instead of waiting to get my car serviced but the atmosphere of the waiting area convinced me to stay. The live band, fresh coffee and availability of various food and wor More

by SHANICE JOHNSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Showroom Sales , Dalton Pena

Dec 15, 2025

Toyota of Hollywood FL responded

Shanice, we are so thrilled to hear our team made the three hours fly by! Your feedback made our day, and we hope to welcome you back to Toyota of Hollywood next time.

December 13, 2025

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Here is a clean, professional review you can submit: I had an oil change done at Toyota of Hollywood, Florida. The service was very nice, the staff was professional and courteous, and the price was fair. More

by Redandreder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2025

Toyota of Hollywood FL responded

Thank you for sharing your experience with our team! We hope to see you again at Toyota of Hollywood!

December 12, 2025

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Employee Rating

Sandra is the bomb. Go to her with all your Toyota needs. Also shout out the entire management team. More

by zack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 15, 2025

Toyota of Hollywood FL responded

Zack, thank you for the great review. It's awesome to hear you were in great hands with Sandra. We look forward to seeing you again at Toyota of Hollywood!

December 12, 2025

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Employee Rating

The service was top notch and the wait time was minimal. David Silva was my service advisor and he provided me with all the necessary information for future visits. Even though I live in Miami it is worth t More

by mit240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Silva

Dec 14, 2025

Toyota of Hollywood FL responded

Thank you for sharing your feedback about David and our team! We are so grateful to have you as a customer, and we hope to see you again at Toyota of Hollywood!

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