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Toyota of Hollywood Service Department

Overview Reviews (2770)

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Toyota of Hollywood Service Department

Toyota of Hollywood Service Department | Page 15

Service Department

Toyota of Hollywood FL

1841 N State Rd 7
Hollywood, FL 33021

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4.3

2,770 Reviews

Overview Reviews (2770)

4.3

2,770 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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2770 Reviews of Toyota of Hollywood Service Department

December 26, 2025

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Employee Rating

Brandon always excel his attention and offer an excellent customer service thanks, very professional as usual, thanks. customer service thanks, very professional as usual, thanks. More

by Ernesto.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 26, 2025 -

Toyota of Hollywood FL responded

Ernesto, thank you so much for sharing your detailed feedback about Brandon! Here at Toyota of Hollywood, it's our goal to deliver such professional, attentive service.

December 23, 2025

Dealership Rating

Employee Rating

Service is horrible when you bring your car in for service. Even with appointments you still have to wait 3-4 hours. What’s the point of having an appointment? service. Even with appointments you still have to wait 3-4 hours. What’s the point of having an appointment? More

by CARYCRUZ

Verified Customer

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Recommend Dealer

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Dec 26, 2025 -

Toyota of Hollywood FL responded

I'm really sorry to hear that your service experience didn't meet your expectations. We understand how frustrating it can be to wait even with an appointment. I'd like to investigate what happened here and see if there's anything we can do to improve our process for next time. Please feel free to reach out to me at any time so that we can discuss this further. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

December 22, 2025

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Employee Rating

They never called me back after my car was done with maintenance, it was impossible to get ahold of them over the phone too maintenance, it was impossible to get ahold of them over the phone too More

by Lacuello92

Verified Customer

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Dec 26, 2025 -

Toyota of Hollywood FL responded

We aim to provide timely and communicative service, and I am very sorry to see this wasn't your impression. I will look for your information so that I can reach out. In the meantime, would you consider calling me so I can assist you right away? Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

December 21, 2025

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Employee Rating

My first visit to Toyota of Hollywood service for my RAVA4 JC was awesome , kind explained what services would be performed on my car. Because of Juan Reyes I will be returning for future service! Kee RAVA4 JC was awesome , kind explained what services would be performed on my car. Because of Juan Reyes I will be returning for future service! Keep up the great job JC!🙂👍🏻 More

by Jackie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Juan C Reyes

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Dec 23, 2025 -

Toyota of Hollywood FL responded

Jackie, we're delighted to hear that Juan made your first visit to Toyota of Hollywood a great experience! We look forward to helping you out in the future! Have a great day!

December 19, 2025

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Employee Rating

Great customer service. Really appreciate the Lyft ride instead of waiting at the dealership for almost 3 hours Really appreciate the Lyft ride instead of waiting at the dealership for almost 3 hours More

by ch3184

Verified Customer

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Workmanship

Service Communication

Recommend Dealer

Yes

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Dec 22, 2025 -

Toyota of Hollywood FL responded

Thank you for choosing Toyota of Hollywood and for sharing your experience. We're glad the Lyft ride made things more convenient!

December 19, 2025

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Employee Rating

From start to finish was a smooth process to have my truck serviced . Courteous staff truck serviced . Courteous staff More

by rldraughting

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 22, 2025 -

Toyota of Hollywood FL responded

Great to hear your truck service was a smooth and courteous experience at Toyota of Hollywood!

December 19, 2025

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Employee Rating

Bad because very bad I need to change my car I need new new car 2025 new car 2025 More

by pauljohnbelizaire23

Verified Customer

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Dec 22, 2025 -

Toyota of Hollywood FL responded

It's disappointing to see that we didn't earn your five stars. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider giving me a call. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

December 19, 2025

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Employee Rating

No help connecting my phone gas1/4 tank inside windows foggy Lot of waiting to process. . foggy Lot of waiting to process. . More

by RIHO46

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Other Employees Tagged: Adin Acevedo, Richard Jean-Louis, Showroom Sales

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Dec 19, 2025 -

Toyota of Hollywood FL responded

We apologize for falling short with the wait time and vehicle preparation. This is not the experience we want our customers to have, and we would like to address your concerns directly. Please reach out to me at your convenience. Diana Graterol - Customer Relations Manager - 954-743-3551

December 19, 2025

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Employee Rating

Toyota of Hollywood are always professional courtesy . They explain the process of the service performed on the vehicle. They explain the process of the service performed on the vehicle. More

by VBA5935

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 19, 2025 -

Toyota of Hollywood FL responded

Thank you for sharing your positive feedback! We truly appreciate your business and look forward to serving you again at Toyota of Hollywood.

December 18, 2025

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Employee Rating

Excellent service Friendly staff very good Experience Knowledgable staff especialy Sandra Molina Good athmosfere and good staff Knowledgable staff especialy Sandra Molina Good athmosfere and good staff More

by Radinka Solic

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Adin Acevedo, Richard Jean-Louis, Sandra Molina, Finance Department, Showroom Sales

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Dec 18, 2025 -

Toyota of Hollywood FL responded

Radinka, we're delighted to hear you had such a positive experience with Sandra and our team! Thank you for choosing Toyota of Hollywood and for sharing your feedback. We hope to see you again!