Showroom Sales
Showroom Sales at Toyota of Hollywood FL

Showroom Sales

Showroom Sales Department

Toyota of Hollywood FL

1841 N State Rd 7
Hollywood, FL 33021

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4.4
2,284 Reviews
4.4

2,284 Reviews

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2284 Reviews of Showroom Sales

April 22, 2026

Dealership Rating
Employee Rating

Excellent service good deals and very nice team sale agent Juan the sale manager Lindo and financier Mr Acevedo, I’m very grateful with all of them thank you guys 👍 More

by jordanagent1022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adin Acevedo, Toyota of Hollywood Service Department, Finance Department , Sale person Juan, sales manager Lindo, and financer agent Acevedo

April 19, 2026

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Employee Rating

Very disappointed with this dealership. Before signing the contract, the salesperson promised to include all-weather floor mats. After the sale, I’ve called multiple times and keep getting More

by luespi72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jyorken Kennedy 👍

Apr 20, 2026

Toyota of Hollywood FL responded

We're sorry to hear about the unmet promises and lack of follow-up. This isn't the kind of service we aim to provide our customers. We'd like an opportunity to make this right and regain your trust. Please reach out when you can so that I may do my best to address your concerns. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551

Apr 22, 2026

luespi72 responded

Hi Ms. Graterol, I hope you are doing well. I tried calling you regarding a review of my recent experience, but I understand you may have been out of the office. I wanted to take a moment to explain the situation in detail. When I purchased my vehicle on April 4, 2026 (2026 4Runner TRD Off-Road in green), I visited your parts department to purchase all-weather floor mats (TRD logo) and a cargo mat. The representative assisting me mentioned that the TRD mats would need to be ordered and shipped to my home, while the cargo mat with the 4Runner logo was available in stock. At that point, my salesperson encouraged me to proceed quickly with signing the contract and assured me, “Don’t worry, I’ll get those for you.” Based on that promise, I moved forward with the purchase. Unfortunately, the experience after signing the contract was disappointing. There was no proper send-off, and communication became difficult. I even had to get his attention while he was on his phone to return the second key. Two days later, I discovered that the portable speaker included with the vehicle was missing. I had to reach out myself, and only then was I told to come pick it up. There was no proactive communication from the dealership regarding this issue. A week later, I followed up again and informed him that I would come by on Saturday (April 11) to pick up the speaker and reminded him about the floor mats. He confirmed he would take care of it. When I arrived at 10:00 AM that Saturday, another salesperson assisted me and provided the speaker, but there was no record or preparation for the floor mats. When I contacted my salesperson again, I was told he was busy and to return another day. Ms. Graterol, I live 45 minutes away from your dealership and made that drive specifically to purchase the vehicle my wife wanted. The items in question were not requested by me—they were offered as part of the sales process. It is disappointing that these commitments have not been honored and that I had to make multiple trips without resolution. Best Regards Jose Espinoza & Jessie Lopez Seminario

April 19, 2026

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Excellent customer service. Richard Kelly the best sales person very knowledgeable, everything went smoothly, Thanks More

by Eduardo V.
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Adin Acevedo , Richard Kelly

Apr 20, 2026

Toyota of Hollywood FL responded

Eduardo, we are delighted to hear that Richard provided such excellent, knowledgeable service. Thank you for choosing Toyota of Hollywood and we hope to see you again soon!

April 18, 2026

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like it very professionals and friendly second tacoma that y buy here will recommend to my friends More

by TOBYCAICEDO
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Recommend Dealer
Yes
Apr 20, 2026

Toyota of Hollywood FL responded

Thank you for the excellent review of Toyota of Hollywood, Toby!

April 18, 2026

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Employee Rating

I had a great experience at Toyota of Hollywood. Karl (kflipswhips) was very respectful, responsible, and helped me throughout the entire process. Gilberto Martinez was also amazing—very professiona More

by Patrick Pierre
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gilberto Martinez And Karl -kflipswhips

Apr 20, 2026

Toyota of Hollywood FL responded

Hi Patrick, thank you for choosing Toyota of Hollywood and for sharing your kind words about Karl and Gilberto! We're so happy to hear they provided knowledgeable and respectful care throughout the process. We wish you many safe and happy miles!

April 17, 2026

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Great customer service. They worked with me to get me the car that was best suited for me. More

by richmondkendra18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2026

Toyota of Hollywood FL responded

You deserve nothing less than exactly what you want. So glad you got just that at Toyota of Hollywood! Hope you enjoy your car to the fullest.

April 17, 2026

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La atención fue magnífica y una profesionalidad excepcional Me fue súper contento con mi experiencia en el dealer More

by YUSNIELVELIZ1993
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2026

Toyota of Hollywood FL responded

Nos alegra saber que tuvo una experiencia tan positiva con nuestro equipo. Gracias por elegir Toyota of Hollywood y por compartir sus comentarios.

April 16, 2026

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It was great. They gave me a step by step tour on getting my new car. Awesome customer service More

by marcgreene1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 17, 2026

Toyota of Hollywood FL responded

Thank you for reviewing Toyota of Hollywood! It was so kind of you to share your experience, Marc.

April 15, 2026

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Employee Rating

Estuve muchas horas para recibir el carro y no te explican el porqué solo era cambio de aceite y rotación de gomas de 7.30 am y me entregaron 4.00 pm More

by ramirezkiuver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2026

Toyota of Hollywood FL responded

Lamento mucho escuchar sobre la larga espera y la falta de comunicación respecto al servicio. Nos esforzamos por ser más claros y eficientes con nuestros clientes. Me gustaría entender mejor lo sucedido para asegurarme de que este tipo de experiencias no se repitan en el futuro. Por favor, contácteme si podemos ayudarle o responder a cualquier pregunta adicional. Gracias, Diana Graterol - Customer Relations Manager - 954-743-3551

April 14, 2026

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Employee Rating

Very pleased with my purchase. Huge dealership and good service. Stan the salesperson was very nice. More

by APEREZ1161
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2026

Toyota of Hollywood FL responded

Thank you for sharing your positive experience with Toyota of Hollywood! Stan will appreciate your kind words.

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