Tom Trout

We have been customers since 2009. We love the Cleveland Toyota Family and their cars. We love the Cleveland Toyota Family and their cars. More

by tpklaehn Verified Customer Verified Customer

Report | Print

Toyota of Cleveland is my choice for accuracy of service, personal treatment, and price. They are prompt and responsive to my questions and concerns regarding service, time warranties, and expected services personal treatment, and price. They are prompt and responsive to my questions and concerns regarding service, time warranties, and expected services needed in the near future. More

Report | Print

A great Dealership. 👍😎 a wonderful experience and value. They have always fulfilled their promises and service schedules. 😎👍 👍😎 a wonderful experience and value. They have always fulfilled their promises and service schedules. 😎👍 More

by THINKTODAY2011 Verified Customer Verified Customer

Report | Print

Wrong bedliner was put on, so I had to wait extra time for them to put the right bedliner on and the bedliner is put on crooked.It's real obvious for them to put the right bedliner on and the bedliner is put on crooked.It's real obvious More

by terri.allen77 Verified Customer Verified Customer

Report | Print

Have traded with them for several years just like them and their service and cars and their service and cars More

by fate2x4 Verified Customer Verified Customer

Report | Print

The wait was three hours long and all I was told that there working on your vehicle should not be to much longer and it was a three hour wait if they had told me before they started on it I would’ve have there working on your vehicle should not be to much longer and it was a three hour wait if they had told me before they started on it I would’ve have rescheduled and would have made sure I would’ve have had somebody to pick me up. More

by DEBSTER5010 Verified Customer Verified Customer

Report | Print

We have had our vehicles serviced at Toyota of Cleveland for several years and have consistently enjoyed excellent service; honesty, integrity and great people. These qualities define this dealership and, i for several years and have consistently enjoyed excellent service; honesty, integrity and great people. These qualities define this dealership and, in my opinion, sets Toyota of Cleveland apart from any others I have done business with. More

by GeeDub431 Verified Customer Verified Customer

Report | Print

Absolutely unacceptable experience with my 2017 Toyota Camry A/C diagnosis and service. I brought my car to Toyota because the A/C was blowing hot air, especially while idling or parked. I trusted the de Camry A/C diagnosis and service. I brought my car to Toyota because the A/C was blowing hot air, especially while idling or parked. I trusted the dealership to properly diagnose the issue and provide the right repair. Instead, I ended up paying hundreds of dollars and left with more confusion, no real solution, and serious concerns about the quality of the inspection. Here is what happened: • I was charged for A/C diagnostic and refrigerant related service, but the original problem was not fixed. • I was later told the issue was related to the radiator/cooling fan motors and was quoted a very expensive repair. • Toyota’s own diagnostic paperwork indicated the radiator fan motors needed replacement, so based on that I ordered parts. • After that, I had the vehicle checked again elsewhere, and I was told the fan was working and the diagnosis did not match what Toyota had reported. • Even after Toyota serviced the car, the A/C problem continued. • The next day I also experienced coolant boiling/steam issues and noticed concerns around the coolant level/cap, which raised serious safety concerns for me. • I personally observed that when the car was parked with the hood open, the fan behavior did not match what I expected based on the diagnosis I was given. My biggest disappointment is not just the money I spent, but the lack of confidence this experience created. When a customer comes to a Toyota dealership, they expect accurate diagnosis, careful inspection, and professional service. Instead, I left feeling that I paid for a problem that was not properly identified or resolved. I have always expected better from Toyota. This experience was frustrating, time consuming, and very disappointing. I hope management takes this seriously, reviews the service history carefully, and works toward a fair resolution. More

Report | Print

I have been coming to this dealership for the last 16 years and have always had a positive outcome. I have dealt with the service department since 2010 and they always have good craftsmanship and decent years and have always had a positive outcome. I have dealt with the service department since 2010 and they always have good craftsmanship and decent pricing. Sales has always been good with the last 4 vehicles I have bought just at this dealership. More

by LEO.FERG13 Verified Customer Verified Customer

Report | Print

Great service, In-N-Out, Andy is the man. !! It's always a pleasant visit, enjoy my conversations with Tom T. !! It's always a pleasant visit, enjoy my conversations with Tom T. More

by ALEXANDERWEST Verified Customer Verified Customer

Report | Print