Alison Smith
Alison Smith at Toyota of Cleveland

Alison Smith

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
37 Reviews
4.9

37 Reviews

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37 Reviews of Alison Smith

July 19, 2026

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This place is great first the cleanest dealership the staff second to none everyone is friendly, kind and very helpful and the General manager is outstanding in every way More

by phyno
Service Price Transparency
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Recommend Dealer
Yes
Jul 19, 2026

Toyota of Cleveland responded

Thank you for noting how clean our facility was and for praising the friendly, helpful team during your Toyota Grand Highlander service. We’re delighted our leadership left a strong impression. We look forward to welcoming you back. Justin Chretien General Sales Manager 423-664-9715

July 17, 2026

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Allison and the vehicle tech were right on top of things and kept me informed forthwith More

by markdupell
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin

Jul 17, 2026

Toyota of Cleveland responded

We appreciate your 5-star feedback! Alison and our technician are glad to have kept you informed throughout the service of your Toyota Grand Highlander Hybrid. Justin Chretien General Sales Manager 423-664-9715

July 17, 2026

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We have been customers since 2009. We love the Cleveland Toyota Family and their cars. More

by tpklaehn
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Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Gregg Bain

Jul 17, 2026

Toyota of Cleveland responded

Being part of our Toyota family since 2009 truly means a lot. Your ongoing loyalty and enthusiasm for our vehicles inspire our team. If you ever need assistance with your Toyota, simply reach out. Justin Chretien General Sales Manager 423-664-9715

July 17, 2026

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hAD A GREAT SERVICE. ALISON WAS INFORMAtive and kept me up to date. Was expensive though! More

by CES475
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Recommend Dealer
Yes
Jul 17, 2026

Toyota of Cleveland responded

Thank you for leaving us this five-star review and for your kind words about Alison from our service team at Toyota of Cleveland!. Your feedback about price has been passed on to our team internally for improvements. We'll see you next time!

July 16, 2026

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Toyota of Cleveland is my choice for accuracy of service, personal treatment, and price. They are prompt and responsive to my questions and concerns regarding service, time warranties, and expected services More

by luajeanbryan
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Recommend Dealer
Yes
Jul 16, 2026

Toyota of Cleveland responded

We’re happy to hear our team delivered accurate service, attentive care, and fair pricing on your Toyota RAV4. Being prompt and clear about warranties and upcoming maintenance matters a lot to us. We appreciate your trust and look forward to caring for your RAV4 again. Justin Chretien General Sales Manager 423-664-9715

July 11, 2026

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Alison was fantastic, the mechanic did a great job. Car drives and brakes great! Just too expensive for me. More

by Angelica.ochoa87
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Jul 11, 2026

Toyota of Cleveland responded

Thank you for recognizing Alison and our technician team for their work on your Toyota Camry, and we’re glad it drives and brakes smoothly. We appreciate your honesty about the pricing and will share your feedback. Thanks again for choosing us. Justin Chretien General Sales Manager 423-664-9715

July 09, 2026

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Alison could not have been nicer when she took our car and confirmed what would be done to service our Toyota Corolla. George and I were very impressed with her and hope to do business with her in the fut More

by babsiejo
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Recommend Dealer
Yes
Jul 09, 2026

Toyota of Cleveland responded

Thank you for sharing your experience. Alison was glad to walk you through the service details on your Toyota Corolla and make sure everything was clear. We look forward to welcoming you back for your next visit. Justin Chretien General Sales Manager 423-664-9715

July 09, 2026

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Made appointment to have my Tacoma 2023 whining in rear. Service manger was great and had it checked out. Results were to order new differential. It's under warranty. More

by LAWSONRICK
Recommend Dealer
Yes

Other Employees Tagged: Alison Smith

Jul 09, 2026

Toyota of Cleveland responded

We’re delighted Alison thoroughly examined your 2023 Tacoma’s rear noise and arranged the warranty differential replacement. Let us know if you have any further questions or concerns with your Toyota. Justin Chretien General Sales Manager 423-664-9715

July 03, 2026

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They were efficient and kept me notified of the process though out the service appointment. More

by Spolcari
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Recommend Dealer
Yes

Other Employees Tagged: Luis Mendez, Angelia Caronia

Jul 03, 2026

Toyota of Cleveland responded

We’re pleased to hear our team kept you informed and efficient during your Toyota RAV4 Hybrid service. Thank you for sharing this feedback. We appreciate your 5-star rating and look forward to assisting you with future maintenance. Justin Chretien General Sales Manager 423-664-9715

July 02, 2026

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Every one was on time, no problems today. Alison was exceptional in all areas, walked me to the car, checked to see if car had been washed, help me find extra mat. Alison installed my new ph More

by MACLARK409
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Recommend Dealer
Yes
Jul 04, 2026

Toyota of Cleveland responded

Martha, thank you so much for your excellent five-star review of Toyota of Cleveland! We are thrilled to hear that you received top-notch assistance from Alison during your visit. Your kind feedback will be passed along to our team, and we hope to serve you again in the future! Safe travels!

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