Luis Mendez
Luis Mendez at Toyota of Cleveland

Luis Mendez

Service Advisor

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

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4.9
45 Reviews

Languages Spoken

Spanish Spanish

4.9

45 Reviews

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45 Reviews of Luis Mendez

July 19, 2026

Dealership Rating
Employee Rating

This place is great first the cleanest dealership the staff second to none everyone is friendly, kind and very helpful and the General manager is outstanding in every way More

by phyno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2026

Toyota of Cleveland responded

Thank you for noting how clean our facility was and for praising the friendly, helpful team during your Toyota Grand Highlander service. We’re delighted our leadership left a strong impression. We look forward to welcoming you back. Justin Chretien General Sales Manager 423-664-9715

July 16, 2026

Dealership Rating
Employee Rating

Service was prompt. Informed me of other needed repairs and provided the estimate of the repairs. I've been using this facility over 2 years now and I'm satisfied with t More

by rssrn72
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia , Tech

Jul 16, 2026

Toyota of Cleveland responded

Thank you for trusting us with your Toyota FJ Cruiser for the past two years. We’re glad the service was prompt and that the repair recommendations and estimates were clear. Our team, including Luis and Angelia, appreciates your continued support. Justin Chretien General Sales Manager 423-664-9715

July 06, 2026

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Employee Rating

The customer service was fantastic throughout the entire process of scheduling the appointment, dropping the vehicle off, and then picking it up the next day! We just moved here from Colorado, and appreciat More

by Frank Agos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Toyota of Cleveland responded

We’re delighted that scheduling, drop-off, and next-day pickup were seamless for you. Welcome to the area and thank you for trusting us with service on your Toyota Tacoma. Luis will be thrilled to hear you felt well cared for. Justin Chretien General Sales Manager 423-664-9715

July 03, 2026

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Employee Rating

The wait was three hours long and all I was told that there working on your vehicle should not be to much longer and it was a three hour wait if they had told me before they started on it I would’ve have More

by DEBSTER5010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Trout, Andy Peek

Jul 06, 2026

Toyota of Cleveland responded

Thank you so much for the honest feedback. We apologize for the wait and will share your comments with the team to improve future service. We truly value your business. Justin Chretien General Sales Manager 423-664-9715

July 03, 2026

Dealership Rating
Employee Rating

They were efficient and kept me notified of the process though out the service appointment. More

by Spolcari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia, Alison Smith

Jul 03, 2026

Toyota of Cleveland responded

We’re pleased to hear our team kept you informed and efficient during your Toyota RAV4 Hybrid service. Thank you for sharing this feedback. We appreciate your 5-star rating and look forward to assisting you with future maintenance. Justin Chretien General Sales Manager 423-664-9715

June 30, 2026

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Great service staff and technicians that listen to and address customer concerns. Mechanical work is outstanding. More

by dogtooth17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelia Caronia , Jason Keith

Jun 30, 2026

Toyota of Cleveland responded

We’re delighted to hear about your positive experience with our service staff and technicians. It’s rewarding to know the team addressed your concerns and delivered excellent mechanical work on your Toyota Tacoma. Thank you for sharing your feedback, and we look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

June 18, 2026

Dealership Rating
Employee Rating

I have been coming to this dealership for the last 16 years and have always had a positive outcome. I have dealt with the service department since 2010 and they always have good craftsmanship and decent More

by LEO.FERG13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 18, 2026

Toyota of Cleveland responded

It’s fantastic to hear that our service department and sales team have supported your Toyota Tundra needs for 16 years. We’re glad our technicians’ craftsmanship and fair pricing have kept your maintenance and purchase experiences positive. Thank you for your continued loyalty and for trusting us with your last four vehicles. Justin Chretien General Sales Manager 423-664-9715

June 12, 2026

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I made an appointment about 72 hours in advance specifically to replace a tire. When I arrived at the appointed time, the tire was not in stock. I had to leave, and make an appointment for another More

by PARKSTJ88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 15, 2026

Toyota of Cleveland responded

We're sorry to hear about your experience and would love to get to the bottom of it as quickly as possible. If you would like to continue the conversation, I would appreciate the opportunity to address your concerns. Justin Chretien General Sales Manager 423-664-9715

June 11, 2026

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Employee Rating

Made my appointment for early in the morning so no long waiting period. No complaints More

by Kalee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis

Jun 11, 2026

Toyota of Cleveland responded

Scheduling that early slot means less time waiting and we’re glad it worked out smoothly for your Toyota RAV4 Hybrid service. We appreciate the five-star rating and look forward to your next visit. Justin Chretien General Sales Manager 423-664-9715

May 31, 2026

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Employee Rating

The service advisor was very knowledgeable with going over the requirements of the service and what was expected. The advisor told me of anything not I. Spec. That may need to be taken care of later More

by MARKT5560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Toyota of Cleveland responded

We’re glad Luis clearly outlined the service requirements for your Toyota Tacoma and highlighted potential future needs. Thank you for trusting us with your Tacoma’s care. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

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