Todd Forbis
Todd Forbis at Germain Honda of Surprise

Todd Forbis

Service Manager

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.5
8 Reviews
4.5

8 Reviews

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8 Reviews of Todd Forbis

June 09, 2025

Dealership Rating
Employee Rating

Service dept. was very helpful, courteous, and friendly. Notified me when appropriate and worked with me to correct any issues that arose. More

by tim@countryman.co
Service Price Transparency
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Recommend Dealer
Yes
Jun 10, 2025

Germain Honda of Surprise responded

Thank you for letting us know that our team ensured you and your Honda were a top priority and were thoroughly taken care of. Best Regards, Sassha Motz General Manager

May 26, 2025

Dealership Rating
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Professional and work estimates accurate. Time estimate was on target. People are happy and professional More

by ggcrump67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Germain Honda of Surprise responded

Your overall satisfaction means so much to us all. Thank you for choosing Germain for your automotive service needs. Best Regards, Sassha Motz General Manager

May 22, 2025

Dealership Rating
Employee Rating

ROBERT WAS VERY HELPFUL AND KNOWLEDGEABLE. GREAT CUSTOMER SERVICE I WILL DEFINITELY BE BACK AND I WILL TELL EVERYONE WHO NEEDS SERVICE TO GO SEE ROBERT AND THE CREW AT GERMAIN HONDA! More

by vgallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Germain Honda of Surprise responded

We appreciate your business and kind recommendation of our service team. Best Regards, Sassha Motz General Manager

May 22, 2025

Dealership Rating
Employee Rating

Todd and Robert were very helpful and responsive helping me resolve the issues with my car. More

by walshvickie
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert Solis

May 23, 2025

Germain Honda of Surprise responded

Thank you for letting us know that Todd and Robert for helpful in resolving your vehicle concerns. They are both dedicated to customer satisfaction and we are pleased they took great care of you. Best Regards, Sassha Motz General Manager

May 22, 2025

Dealership Rating
Employee Rating

The Service section was quick and professional. The work was completed in a timely manner. More

by teejayr14
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Solis

May 23, 2025

Germain Honda of Surprise responded

Thank you for sharing your positive and efficient service experience with our team. Best Regards, Sassha Motz General Manager

April 24, 2025

Dealership Rating
Employee Rating

Here’s a corrected version of your sentence: I requested a supervisor, and when he arrived, he wasn't polite at all. He started talking in a loud voice and did not pay attention to my concerns. He More

by sgil.75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maria Jimenez

Apr 30, 2025

Germain Honda of Surprise responded

We are disappointed to learn your visit wasn't the 5-star experience our team works hard to deliver. Our service manager, David McKee has tried to contact you so he may discuss your visit with you. Please contact David at 602-875-8650 or dmckee@germaincars.com so he may learn more about your experience. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

April 14, 2025

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Employee Rating

Finance person did not advise us of proper financing options. He said 7.5% was the best offer he had and had never seen a 2.99% finance. We worked with sales people and they were able to find the 2.99% More

by TWOSCHIMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Garcia, Alfredo (Al) Bustamante , George Haslerig

March 23, 2025

Dealership Rating
Employee Rating

Excellent customer service and the service was very fast. No long lines and didn’t waited for long. Thank you More

by hmreyes48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Germain Honda of Surprise responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when the Germain Honda team may assist you again. It's always our pleasure! Best Regards, Sassha Motz General Manager

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