Robert Solis
Robert Solis at Germain Honda of Surprise

Robert Solis

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0
217 Reviews
5.0

217 Reviews

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217 Reviews of Robert Solis

May 04, 2026

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Employee Rating

I was happy with the Service desk and Robert Solis in particular. He was able to secure me a loaner car until my parts and service was complete. I was dissapointed in the my cars exterior when returned. More

by givensdennis9
Service Price Transparency
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Recommend Dealer
Yes
May 04, 2026

Germain Honda of Surprise responded

Thank you for your feedback. We’re glad to hear Robert Solis and our service team were able to assist you and provide a loaner vehicle during your visit. However, we apologize that your vehicle’s exterior did not meet expectations after the wash. Your comments have been noted and will be addressed with our team to help improve our attention to detail. Best Regards, Sassha Motz General Manager

May 04, 2026

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Robert was professional and helpful. He fulfilled what he stated during our initial conversation and interaction. More

by crgog1
Service Price Transparency
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Recommend Dealer
Yes
May 04, 2026

Germain Honda of Surprise responded

Thank you for letting us know that Robert ensured that all your needs and expectations were met. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

May 01, 2026

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The car service agent was outstanding in explaining what and why we needed certain mechanical things addressed on our vehicle. Also dealership was very punctual in completing our service needs More

by jdgeissler
Service Price Transparency
Service Time
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Recommend Dealer
Yes
May 01, 2026

Germain Honda of Surprise responded

Thank you for your kind feedback! We’re glad to hear your service advisor clearly explained the recommendations and that your visit was completed promptly. We appreciate your business and look forward to assisting you again! Best Regards, Sassha Motz General Manager

April 28, 2026

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When I needed maintenance for my vehicle it was easy to schedule and appointment for the next day and service didn't take too long. I had my car back that day. More

by A
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Recommend Dealer
Yes
Apr 29, 2026

Germain Honda of Surprise responded

Your overall satisfaction is our top priority. We are happy you enjoyed a 5-star efficient visit and were quickly back on the road. Best Regards, Sassha Motz General Manager

April 27, 2026

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Robert did a great job in assisting me with the inspection and oil change I needed for my vehicle. More

by m3marrone
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 29, 2026

Germain Honda of Surprise responded

We thank you for trusting our team with your automotive service needs. See you next time. Best Regards, Sassha Motz General Manager

April 23, 2026

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Robert was very thorough, he explained everything in detail. No one has ever taken the time to go over in detail what the inspection included. I very much appreciate it and he explained it in a way I ea More

by JSOLAREZ01
Service Price Transparency
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Recommend Dealer
Yes
Apr 23, 2026

Germain Honda of Surprise responded

Thank you for your kind feedback! We’re glad Robert took the time to thoroughly explain the inspection process and provide clear, detailed information, including photos. We truly appreciate your recognizing his efforts to ensure a transparent and easy-to-understand experience. Best Regards, Sassha Motz General Manager

April 20, 2026

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Antonio was helpful, kind and efficient. I appreciate you taking care of my honda accord! More

by cestrada4
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2026

Germain Honda of Surprise responded

We always enjoy hearing that our guests have received quality service from our amazing team. Thank you for sharing. Best Regards, Sassha Motz General Manager

April 17, 2026

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I was in for my new 2026 CRV first service, 9000 miles +/-. I only interfaced with Service this time. No issues, great job as usual. We the Doyle's have been 4-year customers as of this year. The ser More

by Denny Doyle
Service Price Transparency
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Recommend Dealer
Yes
Apr 18, 2026

Germain Honda of Surprise responded

Thank you for your continued trust and loyalty over the past four years! We’re thrilled to hear your first service visit on your new CR-V went smoothly and that our team has consistently taken great care of both your current and previous vehicles. It means a lot to know our service helped earn your business. We truly appreciate the Doyle family and look forward to serving you for many miles to come! Best Regards, Sassha Motz General Manager

April 07, 2026

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My 2021 Passport was due for a scheduled service. Bob took care of that plus another recommended service. I waited at the dealership (comfortable and clean place) and the car was ready within the quo More

by denn0
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Recommend Dealer
Yes
Apr 10, 2026

Germain Honda of Surprise responded

Thank you for sharing your experience! We’re glad Bob took great care of your Passport and that everything was completed within the promised time. It’s great to hear you had a smooth and positive visit, and we truly appreciate your business! Best Regards, Sassha Motz General Manager

April 07, 2026

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I have been with Germain Honda of surprise for quite somtime their services are absolutely fantastic! More

by Kristof
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2026

Germain Honda of Surprise responded

Your continued business and trust in our team mean so much to us all. Thank you for sharing your overall satisfaction with our team. We look forward to continuing to provide you with the ultimate guest experience. Best Regards, Sassha Motz General Manager

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