Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
242 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

242 Reviews

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242 Reviews of Alfredo (Al) Bustamante

June 13, 2026

Dealership Rating
Employee Rating

Alfredo Bustamante, David McKee is wonderful! !! The Gal that takes the cars back and brings it back up in service is wonderful too. I forget her name. She has been there a long time. More

by knece40
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 15, 2026

Germain Honda of Surprise responded

We appreciate your business and thank you for leaving our team this kind review. Our staff is dedicated to customer satisfaction, and we are happy that Alfredo, David, and other members ensured you received only the best care. Best Regards, Sassha Motz General Manager

June 08, 2026

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Very professional,a special appreciation for Alfredo Bustamante, he is a very helpful,nice and polite person. More

by georgegeadau
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 09, 2026

Germain Honda of Surprise responded

Alfredo is certainly dedicated to customer satisfaction, and we are pleased to know it was reflected in your service visit. Thank you for sharing. Best Regards, Sassha Motz General Manager

June 08, 2026

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germain always takes care of their customers. Been coming here since purchased my 2024 Honda CRV. They treat me with respect and complete the car within the time specificed. will continue going t More

by johnkusmit
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2026

Germain Honda of Surprise responded

We greatly appreciate your continued business and trust in our team. Thank you for sharing your overall satisfaction. See you next time. Best Regards, Sassha Motz General Manager

June 08, 2026

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Very knowledgeable and friendly service staff. Quick and efficient service. Great ammenities including water and snacks More

by seansolomon
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Recommend Dealer
Yes
Jun 09, 2026

Germain Honda of Surprise responded

Thanks so much for the fantastic review! We are thrilled you enjoyed the amenities we offer. We believe a little hospitality goes a long way, and your kind words let us know that going the extra mile makes a difference. We can't wait to welcome you back soon! Best Regards, Sassha Motz General Manager

May 28, 2026

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Alfredo is very professional, friendly and efficient. Bringing my car in for service isn't something that I dread because I know that the service usually ends up taking less time than I imagined. I alwa More

by linda351
Service Price Transparency
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Recommend Dealer
Yes
May 29, 2026

Germain Honda of Surprise responded

Thank you for writing this amazing review for Alfredo and our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We appreciate your continued business and look forward to your next visit. Best Regards, Sassha Motz General Manager

May 25, 2026

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Work was efficient and timely. One worry was brake functions and that was addressed. Wondered however if anyone actually took the car for a drive to assess the feel both before and More

by David
Service Price Transparency
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Recommend Dealer
Yes
May 26, 2026

Germain Honda of Surprise responded

Thank you for your feedback. We’re glad to hear your service was completed efficiently and that your brake concerns were addressed. We also appreciate your comments regarding the overall experience and staff transitions. We’re happy Alfredo provided cordial and communicative service during your visit, and we value your input as we continue working to improve. Best Regards, Sassha Motz General Manager

May 20, 2026

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Employee Rating

Purchased this car being the top of the line, it isn't. No garage door buttons. Saleslady could not get my Honda app working. I was suppose to be called about the ceramic coating in a few days but never More

by a389goat
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Jun 04, 2026

Germain Honda of Surprise responded

Thank you for your business and for bringing your concerns to our attention. We appreciate the opportunity to address them and are grateful for your patience and understanding throughout the process. Your feedback helps us improve, and we value the trust you place in our team. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

May 19, 2026

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It’s a nice dealership to hang out in while waiting for service to finish. More

by Cwmoonyose
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 04, 2026

Germain Honda of Surprise responded

Thank you for your business and kind words. We do hope your next visit is worthy of a 5-star rating. Best Regards, Sassha Motz General Manager

May 18, 2026

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Great service. Was done much sooner than promised! I would recommend this dealership and will certainly use them for my service needs in the future. Nice clean new More

by MARDY1951
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Recommend Dealer
Yes
May 19, 2026

Germain Honda of Surprise responded

Thank you for sharing your experience and for choosing Germain for your automotive needs. We are pleased to know our team beat our time expectations, and we look forward to seeing you back for more amazing experiences. Best Regards, Sassha Motz General Manager

May 12, 2026

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Employee Rating

My service at Germain Honda is always good, but that is what the expectation should be. More

by terrieawatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2026

Germain Honda of Surprise responded

Your continued business and trust in our team to always provide you with the quality service you deserve mean so much. Thank you for choosing Germain for your automotive needs. Best Regards, Sassha Motz General Manager

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