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Nathan (Nate) Garcia
Nathan (Nate) Garcia at Germain Honda of Surprise

Nathan (Nate) Garcia

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.8
240 Reviews

Hello! I've been at Germain Honda of Surprise since February 2020 and would love to meet you and your Honda. In addition to working with you on your cars needs, I am a USAF veteran who enjoys fishing, biking, and spending quality time with my family.

Dealership Experience

6 yrs, 4 mos

Industry Experience

9 yrs

Specialties & Trainings

Automotive technician degree from Arizona Automotive Institute

4.8

240 Reviews

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240 Reviews of Nathan (Nate) Garcia

May 04, 2026

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Employee Rating

Nathan Garcia was my Service Advisior. He is very knowledgeable, courteous, and was very helpful as always! More

by manny.serrato
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Recommend Dealer
Yes
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May 04, 2026

Germain Honda of Surprise responded

Thank you for sharing what makes Nathan stand out. We are fortunate to have him on our team, taking great care of our valued guests. Best Regards, Sassha Motz General Manager

April 22, 2026

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They serviced my vehicle in a timely fashion. Provided recommendations on additional service that may be necessary in the near future without pushing that it be taken care of immediately. The More

by MORRIS.BUTLER2
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Recommend Dealer
Yes
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Apr 23, 2026

Germain Honda of Surprise responded

Thank you for your thoughtful feedback! We’re glad to hear your service was completed in a timely manner and that our team provided helpful recommendations without any pressure. It’s great to know you found our waiting area comfortable and enjoyed the amenities. We truly appreciate your kind words about our friendly and knowledgeable team and look forward to assisting you again in the future! Best Regards, Sassha Motz General Manager

April 20, 2026

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Antonio was helpful, kind and efficient. I appreciate you taking care of my honda accord! More

by cestrada4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante, Robert Solis, Kevin Proo

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Apr 21, 2026

Germain Honda of Surprise responded

We always enjoy hearing that our guests have received quality service from our amazing team. Thank you for sharing. Best Regards, Sassha Motz General Manager

April 14, 2026

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Originally quoted $1350 to replace satellite antenna. Dealer failed to get antenna tester as promised. After phone call from service manager, price was cut in half to $650. I bought antenna for $60 and B More

by champion89
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 15, 2026

Germain Honda of Surprise responded

We’re sorry to hear of your disappointment following your recent visit to our service department. According to our records, your visit was related to concerns with the XM satellite radio not functioning properly. At the time, we did not have the specialized diagnostic tester available and promptly ordered it from Honda. We understand the delay of about a week was inconvenient and appreciate your patience. Once the tester arrived, we contacted you right away to return, and our team was able to determine that the antenna was not transmitting a signal. Replacing the antenna requires removal of the headliner and surrounding panels to ensure proper installation. To help offset the cost of the necessary OEM repair, we did extend a discount on the service. We appreciate the opportunity to address your concerns and are here if you would like to discuss this further. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

April 07, 2026

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Service department is great. I've been there for a massive issue and routine maintenance. Both experiences were positive and professional. Nathan is the best service tech. I More

by gabriellemalson
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Recommend Dealer
Yes
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Apr 10, 2026

Germain Honda of Surprise responded

Thank you for your kind words and continued trust in our service department! We’re glad both your major repair and routine maintenance experiences have been positive. We truly appreciate your recommendation and are happy to hear Nathan consistently takes great care of you. Best Regards, Sassha Motz General Manager

April 03, 2026

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Called and was able to get in the n the same business day! Quick service and very friendly! More

by Tryingracer
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Recommend Dealer
Yes
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April 01, 2026

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Fast service friendly customer service I always bring my vehicles here and will continue to do so with how I’m treated More

by dominiqueherdt
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Recommend Dealer
Yes
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Apr 02, 2026

Germain Honda of Surprise responded

Your continued business and trust in our team mean so much to us all. See your next time. Best Regards, Sassha Motz General Manager

April 01, 2026

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Nathan was polite and very professional. He kept me informed on the status of my vehicle. And he was great at getting me a ride hy. More

by SORIANOFATIMA1
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Recommend Dealer
Yes
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Apr 02, 2026

Germain Honda of Surprise responded

Our team works hard to provide a positive and informative service experience. Thank you for highlighting Nathan and his efforts. Best Regards, Sassha Motz General Manager

March 30, 2026

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The team was fast, courteous, and professional. The staff gave accurate time estimates and cared that customers were satisfied. More

by c_bremer1980
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2026

Germain Honda of Surprise responded

Thank you for your kind feedback! We’re glad to hear our team provided fast, courteous, and professional service. It’s great to know the time estimates were accurate and that you felt our team genuinely cared about your satisfaction. We truly appreciate your support and look forward to assisting you again in the future! Best Regards, Sassha Motz General Manager

March 30, 2026

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Employee Rating

Very good experience. Nathan is a very professional and calm/cool as a service advisor. More

by Chapleskim
Recommend Dealer
Yes
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Mar 31, 2026

Germain Honda of Surprise responded

Thank you so much for sharing your experience with Germain Honda of Surprise. We want every experience to be “five stars”! We appreciate you taking the time to leave us this positive feedback! Best Regards, Sassha Motz General Manager

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