Tiffany Louvierre

I have had to constantly bring my vehicle to the service department beginning the night that I picked it up. Most of it has been covered by my certified used warranty. I haven't had the Chevy Equinox an e department beginning the night that I picked it up. Most of it has been covered by my certified used warranty. I haven't had the Chevy Equinox an entire year and had to have a brake rotor replacement for $1,000. This was not covered by my one year warranty even though I haven't had the car for a year. The service department is great but I shouldn't to see them that often. Also, I am dreading the end of my warranty if the costs are this high already. Even though I could recommend the kind and courteous sales department, I could not recommend the dealership. More

by simmons2x Verified Customer Verified Customer

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This was the 2nd purchase I made with Bill Hood. Both experiences were exemplary. Mason Hurst made the purchase a dream. Both experiences were exemplary. Mason Hurst made the purchase a dream. More

by MINNECAT Verified Customer Verified Customer

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Top tier service. I recommend them to anyone in the market for a vehicle. Top to bottom stellar experience. I recommend them to anyone in the market for a vehicle. Top to bottom stellar experience. More

by codyfecke Verified Customer Verified Customer

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This is a response to the reply you sent me saying Chevy is not offering lease incentives. This is not true. Every two months I get a mailer from Chevy saying Lease incentives are available for $1000 on t is not offering lease incentives. This is not true. Every two months I get a mailer from Chevy saying Lease incentives are available for $1000 on the 2020 Equinox. It is your dealership that does not want to give these incentives. If you want to lease a vehicle do not go to this dealership. I wish I had ran..... More

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Have used this dealership for last three cars but could tell something was different this time. Was supposed to have an appointment to turn in our lease but someone dropped the ball and we did not. Was j tell something was different this time. Was supposed to have an appointment to turn in our lease but someone dropped the ball and we did not. Was just assigned Michael (poor guy) told him we wanted to turn in lease and lease a new car but was told they offered no incentives at all to lease and our payments would be much higher. He did let us test drive two vehicles which was a plus for him but that is where it started going downhill. More

by dsinger17 Verified Customer Verified Customer

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Service dept in this dealership is FANTASTIC. My complaint is with your used car department. While my wife and I were writing a check to pay for this used car cash, we were told that whatever we My complaint is with your used car department. While my wife and I were writing a check to pay for this used car cash, we were told that whatever we needed, all we had to do is ask. Well that turned out to be false. The first thing was we were told that the vehicle just had a fresh oil and filter change. So the salesperson put a sticker showing a fresh oil change. This was NOT true, the vehicle’s computer showed that oil life was at 66%. This I could live with. We were also told the operation of the electronics and keyless entry would be explained. Again, this was not true. And the last thing was since there was no owners manual or 2nd key fob I needed someone to visually inspect under the dash to get the factory code which is on a sticker behind the fuse panel. The sales person told us to drive over to service which was closed. The salesperson never followed us over and we were there by ourselves. The only reason the used car manager came over to us was because we called him over. I explained to him EXACTLY what was needed to retrieve the factory code, no service, no repair, just someone to look under the dash. It would take less than 5 minutes to make a customer happy. The only thing he said was they didn’t work on that model vehicle and I would have to drive 60 miles roundtrip to bring it to their Lincoln Dealership. I am 72 years old and not as nimble as I used to be otherwise I would do it myself. I was not asking for a freebie. Nor was I asking for any service. All I wanted is to get what I paid for. A vehicle that went through the safety checks including a fresh oil & filter change and a usable keyless entry. Your response would be greatly appreciated. More

by FRANK70471 Verified Customer Verified Customer

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Outstanding Performance and extremely polite and professional I would highly recommend bill hood to everyone professional I would highly recommend bill hood to everyone More

by wam08 Verified Customer Verified Customer

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Work was done in a timely manner. Service representative was courteous and professional. Very pleased. Service representative was courteous and professional. Very pleased. More

by PICHONSCOTT Verified Customer Verified Customer

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all work explained with a report and service is always worth it. this is my go to place for a timely oil change and tire rotation. worth it. this is my go to place for a timely oil change and tire rotation. More

by s-hebert Verified Customer Verified Customer

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Very smooth and quick transaction. Greg was awesome and very thorough with all of my questions. Rogers is great too. Greg was awesome and very thorough with all of my questions. Rogers is great too. More

by troylraymond Verified Customer Verified Customer

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