Rogers Serpas

Service dept in this dealership is FANTASTIC. My complaint is with your used car department. While my wife and I were writing a check to pay for this used car cash, we were told that whatever we My complaint is with your used car department. While my wife and I were writing a check to pay for this used car cash, we were told that whatever we needed, all we had to do is ask. Well that turned out to be false. The first thing was we were told that the vehicle just had a fresh oil and filter change. So the salesperson put a sticker showing a fresh oil change. This was NOT true, the vehicle’s computer showed that oil life was at 66%. This I could live with. We were also told the operation of the electronics and keyless entry would be explained. Again, this was not true. And the last thing was since there was no owners manual or 2nd key fob I needed someone to visually inspect under the dash to get the factory code which is on a sticker behind the fuse panel. The sales person told us to drive over to service which was closed. The salesperson never followed us over and we were there by ourselves. The only reason the used car manager came over to us was because we called him over. I explained to him EXACTLY what was needed to retrieve the factory code, no service, no repair, just someone to look under the dash. It would take less than 5 minutes to make a customer happy. The only thing he said was they didn’t work on that model vehicle and I would have to drive 60 miles roundtrip to bring it to their Lincoln Dealership. I am 72 years old and not as nimble as I used to be otherwise I would do it myself. I was not asking for a freebie. Nor was I asking for any service. All I wanted is to get what I paid for. A vehicle that went through the safety checks including a fresh oil & filter change and a usable keyless entry. Your response would be greatly appreciated. More

by FRANK70471 Verified Customer Verified Customer

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Kendon Grant was an exceptional salesman. I did NOT plan to buy a car but I saw the Equinox and really liked it. Mr. Grant explained everything about the car without being pushy which I app I did NOT plan to buy a car but I saw the Equinox and really liked it. Mr. Grant explained everything about the car without being pushy which I appreciated. So I was compelled to buy it! Mr. Serpas made the financing as easy as possible and made us feel like family! Mr. Pitt was extremely helpful and fun! He answered my follow-up calls in a clear and friendly manner. Enjoying my new Chevy! More

by margaretsharpe88 Verified Customer Verified Customer

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Outstanding Performance and extremely polite and professional I would highly recommend bill hood to everyone professional I would highly recommend bill hood to everyone More

by wam08 Verified Customer Verified Customer

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I had a great car buying experience! The team was friendly, professional, and made the entire process quick and stress-free. They answered all of my questions and made me feel confident The team was friendly, professional, and made the entire process quick and stress-free. They answered all of my questions and made me feel confident in my purchase. I highly recommend them! More

by morgben03 Verified Customer Verified Customer

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I purchased a car from Bill Hood about 2 weeks ago. I was almost home that day and the low tire light came on. My wonderful salesperson Pickle told me to bring it in and y’all would take care of it. I I was almost home that day and the low tire light came on. My wonderful salesperson Pickle told me to bring it in and y’all would take care of it. I did just that and was not happy with your Service guy working the counter. He was very rude and unprofessional. After an hour of waiting. I went to his desk and asked when they would be able to look at the tire. He said, “Well you did not make an appointment so you will be last”. I was not told to make an appointment, but I did understand. I waited another hour and he brought my keys and said you are all fixed up. I asked what was wrong with the tire. He seemed very insulted that I asked and said I don’t know. Well, I then told him I want to know. He reluctantly called the service tech. He then told me it was a nail. I don’t understand his poor attitude towards customer’s they pay his salary. This was completely unprofessional and has put a bad taste in my mouth for Bill Hood. Sincerely, Toni Popp More

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Mike genuinely cares about his customers. He kept in contact with me, answered every text message promptly and helped me select a vehicle that was right for me. He kept in contact with me, answered every text message promptly and helped me select a vehicle that was right for me. More

by lane.hartzog Verified Customer Verified Customer

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Everything was easy. I requested information via the internet and received a quote and made a purchase within 24 hours. Everyone that we met was kind and extremely helpfu I requested information via the internet and received a quote and made a purchase within 24 hours. Everyone that we met was kind and extremely helpful. Definitely my best buying experience EVER! We will be back! More

by pfaucheaux Verified Customer Verified Customer

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2nd vehicle we have bought in the last 3 months. Always a great experience. Steve, Trey, Rogers and Brad took care of all our needs Always a great experience. Steve, Trey, Rogers and Brad took care of all our needs More

by wally.sculthorp Verified Customer Verified Customer

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Mike has kept in touch with me for over 6 months. He did everything possible to make this a pleasant experience. I wish I had not purchased the additional insurance for additional warranty coverage. He did everything possible to make this a pleasant experience. I wish I had not purchased the additional insurance for additional warranty coverage. My fault I just didn’t say NO. Again Mike was exceptional. More

by lca885000 Verified Customer Verified Customer

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Pleasant experience at Bill Hood. Sales agent,Toby, was first class. He was very patient and explained the features and value of the truck I purchased. Having purchased many new vehic Sales agent,Toby, was first class. He was very patient and explained the features and value of the truck I purchased. Having purchased many new vehicles on both north and south shore Bill Hood surpassed them all for being non aggressive, understanding my situation and working with me for a fair deal. Highly recommend this dealership. More

by goat8439 Verified Customer Verified Customer

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