Rogers Serpas | Page 2

Was very pleased with working with Brad on the truck we purchased for my stepson. Very easy buying experience at Bill Hood! purchased for my stepson. Very easy buying experience at Bill Hood! More

by clay.colby Verified Customer Verified Customer

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Everyone at Bill Hood was wonderful! Purchasing a truck there was made so simple. I would recommend Bill Chaucer, my sales consultant, to anyone interested in purchasing a new vehicle! Purchasing a truck there was made so simple. I would recommend Bill Chaucer, my sales consultant, to anyone interested in purchasing a new vehicle! More

by jim.venable0 Verified Customer Verified Customer

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Could be a little more enthusiastic and considerate about problems that can not be fixed. problems that can not be fixed. More

by grjoe504 Verified Customer Verified Customer

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We have gotten several vechicles from Bill Hood and we always have a great experience.Great people there. always have a great experience.Great people there. More

by lbarrios1 Verified Customer Verified Customer

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This was the 2nd purchase I made with Bill Hood. Both experiences were exemplary. Mason Hurst made the purchase a dream. Both experiences were exemplary. Mason Hurst made the purchase a dream. More

by MINNECAT Verified Customer Verified Customer

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Kendon Grant was courtesy and patient through the whole process. He never gave up on my situation of getting a automobile. He helped me out alot of understanding how the process works he is a asset to process. He never gave up on my situation of getting a automobile. He helped me out alot of understanding how the process works he is a asset to the company. Thanks, William Taylor More

by williamkeithtay Verified Customer Verified Customer

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Top tier service. I recommend them to anyone in the market for a vehicle. Top to bottom stellar experience. I recommend them to anyone in the market for a vehicle. Top to bottom stellar experience. More

by codyfecke Verified Customer Verified Customer

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This is my first car I’ve bought from hood. im very impressed with this dealership.everyone is very professional. im very impressed with this dealership.everyone is very professional. More

by gcop187 Verified Customer Verified Customer

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Best customer service ever. Very patience and understanding. Value the customer opinion. I would recommend dealership to anyone. You guys rock!!! Very patience and understanding. Value the customer opinion. I would recommend dealership to anyone. You guys rock!!! More

by carrieberrymoses Verified Customer Verified Customer

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Service dept in this dealership is FANTASTIC. My complaint is with your used car department. While my wife and I were writing a check to pay for this used car cash, we were told that whatever we My complaint is with your used car department. While my wife and I were writing a check to pay for this used car cash, we were told that whatever we needed, all we had to do is ask. Well that turned out to be false. The first thing was we were told that the vehicle just had a fresh oil and filter change. So the salesperson put a sticker showing a fresh oil change. This was NOT true, the vehicle’s computer showed that oil life was at 66%. This I could live with. We were also told the operation of the electronics and keyless entry would be explained. Again, this was not true. And the last thing was since there was no owners manual or 2nd key fob I needed someone to visually inspect under the dash to get the factory code which is on a sticker behind the fuse panel. The sales person told us to drive over to service which was closed. The salesperson never followed us over and we were there by ourselves. The only reason the used car manager came over to us was because we called him over. I explained to him EXACTLY what was needed to retrieve the factory code, no service, no repair, just someone to look under the dash. It would take less than 5 minutes to make a customer happy. The only thing he said was they didn’t work on that model vehicle and I would have to drive 60 miles roundtrip to bring it to their Lincoln Dealership. I am 72 years old and not as nimble as I used to be otherwise I would do it myself. I was not asking for a freebie. Nor was I asking for any service. All I wanted is to get what I paid for. A vehicle that went through the safety checks including a fresh oil & filter change and a usable keyless entry. Your response would be greatly appreciated. More

by FRANK70471 Verified Customer Verified Customer

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