Taylor Adams

I needed a few issues to be looked at, and Taylor was wonderful to work with. She explained everything and we had no issues getting all the repairs done. wonderful to work with. She explained everything and we had no issues getting all the repairs done. More

by NORTMANJ Verified Customer Verified Customer

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While the repair for the transmission was great, the work left a rattle somewhere in the rear of the car. I know, I know, take it back everyone will say but the inconvenience of waiting for a rental so they left a rattle somewhere in the rear of the car. I know, I know, take it back everyone will say but the inconvenience of waiting for a rental so they can figure it out is a PITA. I’m sure it’s a clamp or other fastener that was not torqued but in the day of following checklists and QC overlooking a repair this should not happen when driving a luxury car like a Cadillac. I expect more since I pay for more. Shoddy work like this? I could have bought a Kia. The transmission was fixed wonderfully though. It was the reason I had the car towed in. I just wish the repair was more thorough to include what want not the issue. More

by gwatlack Verified Customer Verified Customer

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Smooth process. Scheduling was easy and prompt. Taylor with service and London with the loaner vehicle were great. Drop off and pick up was fast and they did a great Scheduling was easy and prompt. Taylor with service and London with the loaner vehicle were great. Drop off and pick up was fast and they did a great job on our Escalade. More

by JACKJNI Verified Customer Verified Customer

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Easy to schedule an appointment for service. Simple check-in with knowledgeable, professional advisor - Cole. Comfortable lounge w/ coffee and snacks. On-time wait / pick from services performed Simple check-in with knowledgeable, professional advisor - Cole. Comfortable lounge w/ coffee and snacks. On-time wait / pick from services performed and a freshly washed and dried car. Simple checkout. So happy to see that Taylor is still there, too, w/ the change in ownership and is managing the service Advisors. She's a rockstar. More

by bherwick Verified Customer Verified Customer

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Great service, courteous and professional we had no problems at all will definitely recommend them to our friends. problems at all will definitely recommend them to our friends. More

by jgcoachgayden Verified Customer Verified Customer

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Tom Clark Cadillac continues amazing service and customer experiences. Communication and care is perfect. Taylor Adams takes best care of my service needs! experiences. Communication and care is perfect. Taylor Adams takes best care of my service needs! More

by TOM.DANGELO Verified Customer Verified Customer

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Taylor is amazing and always attentive . Our experience has always been outstanding - Only negative is not enough loaner cars Our experience has always been outstanding - Only negative is not enough loaner cars More

by Nichole M Verified Customer Verified Customer

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Very professional and quick very cozy lobby what else can I say why does it I say why does it More

by gloor61 Verified Customer Verified Customer

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Excellent service. I called the service department at 4:30 to see if they could do a quick oil change. Tayylor got me in and out in 30 minutes so late in the day. Ca I called the service department at 4:30 to see if they could do a quick oil change. Tayylor got me in and out in 30 minutes so late in the day. Cadillac service is the best! More

by GWALL0 Verified Customer Verified Customer

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Everyone is great, professional and friendly. Dealership is clean and welcoming. I wouldn't take my Chevrolet anywhere else. Dealership is clean and welcoming. I wouldn't take my Chevrolet anywhere else. More

by DLIST Verified Customer Verified Customer

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