Tanya Risseeuw

Im not pleased at all. The sales team went way out of their way, now if i'm rating, their sales team will I give them five stars?They did and said everything I wanted to he The sales team went way out of their way, now if i'm rating, their sales team will I give them five stars?They did and said everything I wanted to hear to get me to buy the truck. I haven't bought a newer vehicle in well over a decade.For the simple fact that i'm afraid I buy something fairly new.And dealership says it's a good vehicle, and then I immediately drive it off the lot, and a month or two later.Things start popping up and that's exactly how this went. Couple of the issues I've been fixed myself because I was so far away coming all the way to Salem was not feasible with the work i was doing. Though I told them and have text messages back and forth about the issues, I was having with my truck.That was well within the time frame of the initial purchase warranty.By the time I was able to get my truck in, it was now past.The time they did not care. Instead, I just had the finger pointed at me, tell me That whatever is going on with the vehicle is because of me. And it's odd they mentioned that the vehicle had a service done before i bought it BUT the sales manager told me when I was buying the vehicle that they hadn't had it there more than fifteen days so they haven't had a chance to get it serviced yet.So someone's lying. I also believe they put a new sticker on my window. To replace the old one because the next service date doesn't make sense.It says for 6-30-2026. Anyway thats my experience y'all should have been thankful. I drove all the way out to Salem to purchase my vehicle on the same day that I spotted it. I wish the feeling could be reciprocated. More

by SONNYB.MHE Verified Customer Verified Customer

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Was satisfied with work on my car but I never got the car wash I asked for. wash I asked for. More

by 999BILLRED9 Verified Customer Verified Customer

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They helped me get my dream car and even worked with my credit with 0 down and drive my car to me . WOW credit with 0 down and drive my car to me . WOW More

by FEATURZZ Verified Customer Verified Customer

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anthony was amazing…he knows what a person wants and needs…i’ll be back for sure needs…i’ll be back for sure More

by AMW717 Verified Customer Verified Customer

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Dema was friendly, knowledgeable and made me feel comfortable. He was flexible with my schedule and worked with me via text message so my time was respected. The finance team member was also kind and comfortable. He was flexible with my schedule and worked with me via text message so my time was respected. The finance team member was also kind and professional. More

by KELLYKANDJILL Verified Customer Verified Customer

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Excellent experience at VW of Salem. Staff was courteous helpful and very professional. Never felt pressured or rushed. Got paperwork done quickly and everything was as hoped! Staff was courteous helpful and very professional. Never felt pressured or rushed. Got paperwork done quickly and everything was as hoped! More

by JASONASPLUND Verified Customer Verified Customer

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I admit that I do not enjoy the car buying experience. I want to get it done with quickly. I get a new car when I need one and not just because I want the newest version. I’m pretty sure this time was a r I want to get it done with quickly. I get a new car when I need one and not just because I want the newest version. I’m pretty sure this time was a record. I was frank with the sales woman. She was terrific. Still the fact remained I needed a new car that day. I feel fortunate to have found one I liked with a good color that didn’t cost any more than grey, black or white. Yay! So we expedited the purchase or maybe it was a slow day for the dealership 🤷🏻‍♀️. I’ll never know for sure. I hope I don’t need to go back there except for servicing it. More

by LADYRIDER4 Verified Customer Verified Customer

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We had a great experience and really appreciated Tanya. They were professional and transparent at all stages of the purchase. Nice facility, good car, and a fair price. We recommend this place! They were professional and transparent at all stages of the purchase. Nice facility, good car, and a fair price. We recommend this place! More

by JLMEYER0901 Verified Customer Verified Customer

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The whole process was easy! I felt comfortable and taken care of, thank you a lot! I felt comfortable and taken care of, thank you a lot! More

by VALENZUELAKEVIN Verified Customer Verified Customer

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The sales person was solid. She did a great job taking care of us during the process. The finance person changed my deal to a different bank once I got ready to sign my purchas She did a great job taking care of us during the process. The finance person changed my deal to a different bank once I got ready to sign my purchase agreement after we agreed to use a different bank. I was frustrated that he changed the terms abs didn’t fully disclose all of the offer at the time I agreed to purchase and waited till I was signing to let me know it changed. Again sales person was solid the finance person was shady and I won’t buy if that same finance person is involved again. More

by RC Verified Customer Verified Customer

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