TJ Burke | Page 11

Nice and excellent service department. Provides great technical expertise and recommendations. Prioritize repair based on necessity. Provides great technical expertise and recommendations. Prioritize repair based on necessity. More

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Service received was great . Customer service friendly and helpful . Usually prompt appointments . Perfect they they supply a loaner car at no cost Customer service friendly and helpful . Usually prompt appointments . Perfect they they supply a loaner car at no cost More

by squirrel77377 Verified Customer Verified Customer

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Great service team. They always take care of my vehicle. Very friendly and helpful representatives. They always take care of my vehicle. Very friendly and helpful representatives. More

by memphislives Verified Customer Verified Customer

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There so kind and people friendly! I’ve had my suburban for 6 years . And there just as friendly as when we brought it. Thank you . I’ve had my suburban for 6 years . And there just as friendly as when we brought it. Thank you . More

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This dealership is one of the best I have ever dealt with, I bought the car from here and I drive 65 miles one way to get it serviced because of the great customer service. with, I bought the car from here and I drive 65 miles one way to get it serviced because of the great customer service. More

by Orlando J Woods Verified Customer Verified Customer

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This is our 4th lease with Ray Chevrolet. We trust that we will be given the best pricing available. Always receive courteous and friendly customer service from John Lesniak. We trust that we will be given the best pricing available. Always receive courteous and friendly customer service from John Lesniak. More

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Sales manager Arnold is obnoxious I will not buy another vehicle from because of him vehicle from because of him More

by patpieters4 Verified Customer Verified Customer

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Ray Chevrolet has been, hands down , my go to for purchases and repairs for the last 16 years. I've not only been to many dealerships in Illinois but i have also worked in a couple. The proffesiona purchases and repairs for the last 16 years. I've not only been to many dealerships in Illinois but i have also worked in a couple. The proffesionalism in sales and service plus the knowledgeable service technicians all add to a positive experience. The only negative about this dealer is the dollar amount on the coupons has dwindled. For instance an oil change coupon today is only $5 off while tech hourly prices have gone up. 5 years ago the oil change coupon was $10 off and tech hourly prices were lower. So really your pretty much getting penneys off. More

by lakoskeof4 Verified Customer Verified Customer

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Sales department is top notch but the Service department lacks communication and accountability. I've never had a smooth experience at Ray Chevrolet since buying my vehicle. From them denting my quarter pan lacks communication and accountability. I've never had a smooth experience at Ray Chevrolet since buying my vehicle. From them denting my quarter panel while my car was in their shop (they did fix the dent) to them not respecting the customer's time and sticking to a schedule. This past occasion I scheduled out my service two weeks in advance and was told by Liz Frohling that they would have a loaner car ready for me and I would be in/out within 10-15 min. Well, I was stuck waiting for that loaner which in fact wasn't ready for 1 hour 40 min. I worked with TJ Burke who is emotionless and when I voiced my displeasure about the wait after being there over an hour, TJ stated to me "Don't blame me because a 3rd party company (hertz) is taking their time to get here with your rental." Excuse me, What? Then what is the point of scheduling two weeks out? The service departments solution was to kick me out the service center and have me wait outside for Hertz. No apology, no empathy and completely unprofessional. If you don't like your job or dealing with frustrated customers then find a new career. I generally believe that most people there have good intentions but it seems to me that the dealership is too small for the amount of service they bring in. Try calling and speaking to service manager and I guarantee you'll hear "She's really busy right now, can you leave a message?" Then they won't call back for days. Thanks to Ray I missed a very important work meeting which is why I scheduled the service two weeks out to be sure I'd be home in time. Be better! More

by sdej22 Verified Customer Verified Customer

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Staff was friendly, answered any questions I had especially with the use of coupons and points, kept me informed throughout the appointment. especially with the use of coupons and points, kept me informed throughout the appointment. More

by bacarl1 Verified Customer Verified Customer

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