Steve LeMon
Steve LeMon at Otto Cadillac
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Steve LeMon

Sales Consultant

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
284 Reviews

Dealership Experience

37 yrs, 1 mo

Industry Experience

37 yrs, 1 mo

Specialties & Trainings

Cadillac Certified

Languages Spoken

English English

Employee Video

4.8

284 Reviews

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284 Reviews of Steve LeMon

April 08, 2025

Dealership Rating
Employee Rating

TOP NOTCH TREATMENT AND SERVICE. FROM SALES TO SERVICE, WE ARE VERY IMPRESSED AND WILL RETURN. START OF A GREAT RELATIONSHIP. More

by jeffreymatthews
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 04, 2025

Dealership Rating
Employee Rating

Steve is my go to guy! He’s always gone up and beyond getting me into a great Cadillac. He’s fast and thorough and always gives 100%. Gotta give a shout out to Nelson as we More

by lindacrodelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nelson Rodriguez

April 02, 2025

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Employee Rating

Have bought at least five vehicles possibly six from this dealership, dating back to previous owner. This transaction was the worst experience at any dealership we currently deal with. More

by paulb9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ian Maher

Apr 09, 2025

Otto Cadillac responded

Thank you for taking the time to share your feedback. First and foremost, we sincerely apologize that your recent experience with us did not meet the high standards you've come to expect from Otto Cadillac. We truly value your long-standing relationship with our dealership, and it's very disappointing to hear that we let you down. I did attempt to reach out, as we’d genuinely like the opportunity to better understand what went wrong and how we can make it right. If you're willing, please contact me directly at 518-869-5000 or mserrell@ottocars.com, so we can personally address your concerns. Your satisfaction means a great deal to us, and we hope to earn back your trust. Sincerely, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

March 13, 2025

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Employee Rating

I like Otto Cadillac, it was my first purchase w them I thought Steve did an outstanding job, never met Ian. More

by hjquigley
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Declan Cohen

March 09, 2025

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Employee Rating

Steve LeMon made buying our new car effortless and stress free. Steve gives car salesman a positive reputation. More

by wbwd2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

March 08, 2025

Dealership Rating
Employee Rating

Lovely experience, enjoyed the services and facility. I Would come back if I lived in NY More

by michaelbewig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 16, 2025

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Employee Rating

Very professional, ethical, and transparent. Entire transaction from beginning to end was smooth and stress-free. More

by chaudhary_anish
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher

February 01, 2025

Dealership Rating
Employee Rating

Steve was very easy to work with, very helpful finding exactly what I was looking for. More

by mwilsey70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher

January 26, 2025

Dealership Rating
Employee Rating

Every part of experience was lousy. I have bought 3 cars from Gold Cost in NJ and thought I would try buying local for my wife’s SUV. The experience was terrible and I will go back to G More

by robert.barberis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 29, 2025

Otto Cadillac responded

Robert, Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations, especially given your previous positive experiences with Gold Coast. We take customer satisfaction seriously and would appreciate the opportunity to learn more about what went wrong. If you’d be willing, please reach out to me directly so we can make things right. We hope to have the chance to earn back your trust in the future. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 Mserrell@ottocars.com

January 24, 2025

Dealership Rating
Employee Rating

Steve and the team at Otto Cadillac were responsive and efficient in my request to buy their Escalade and trade in my Yukon, even though I was over 3 hrs away. Very professional and easy to do busy with! More

by kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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