Shannon Sousa
Shannon Sousa at Dirito Brothers Walnut Creek Volkswagen
Refer Me

Shannon Sousa

service manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.8
234 Reviews

Dealership Experience

20 yrs, 6 mos

Industry Experience

21 yrs, 6 mos

Languages Spoken

English English

4.8

234 Reviews

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234 Reviews of Shannon Sousa

February 04, 2025

Dealership Rating
Employee Rating

The Staff was knowledgeable and friendly, I was advised on every aspect of the service being provided regarding my vehicle. More

by gregorybivens1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix, Sean Thomas , Stars for the staff that I interacted with.

Feb 06, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. It's great to hear that our team provided you with a thorough and friendly service experience. All the best from everyone at Dirito Brothers Walnut Creek Volkswagen!

February 02, 2025

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Employee Rating

Excellent team everyone is so friendly. excellent customer service. They make me feel so comfortable. Love to comeback. More

by JOSEAYALA08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the kind words. Everyone at Dirito Brothers Walnut Creek Volkswagen appreciates your feedback and looks forward to assisting you with any future needs.

November 22, 2024

Dealership Rating
Employee Rating

Buying the VW GTI at Dirito Brothers was a very good experience. The sales staff explained all of the cars features. They answered all of our concerns and were very polite. We had a great experience. More

by ALLPHIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

That's great to hear. At Dirito Brothers Walnut Creek Volkswagen, we're glad you had a positive experience with our team. Thank you for choosing us for your Volkswagen GTI purchase.

November 17, 2024

Dealership Rating
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Sean represents Dirito Brothers in a very professional way. Shannon oversees and makes appearances, personalizes her interaction and seems to know what is going on. It is convenient to make an online appo More

by ERMMP
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix, Sean Thomas

Nov 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on the staff and online appointments. Your thoughts are important to us at Dirito Brothers Walnut Creek Volkswagen, and we'll take this into consideration about scheduling options in the future.

September 21, 2024

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Employee Rating

Knowledgeable, courteous and friendly staff. Great to work with. Easy to book service appointments. Kept to timelines. More

by JAN.GURSKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Sep 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback. We're pleased you had a great experience at Dirito Brothers Walnut Creek Volkswagen.

September 16, 2024

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Always the best service at Dirito Brothers. The reason why I will never go anywhere else. More

by SIMPSIONI
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: David Dirito

Sep 17, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your loyalty and kind words.

August 26, 2024

Dealership Rating
Employee Rating

Always a pleasure doing business with Dirito Brothers. Couldn't be happier with the service department. More

by eric.throne.csr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Rosen, David Dirito, Augusto”Gus The Bus” Davila , Kevin, Marina, Sean.

Aug 28, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your kind words. We're happy to hear you’re satisfied with our service department at Dirito Brothers Walnut Creek Volkswagen.

June 28, 2024

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Employee Rating

Long time happy customer. Always appreciate Kevin and Shannon - best customer service and great people! More

by THEDETRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Jun 28, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your loyalty to Dirito Brothers Walnut Creek Volkswagen. It's gratifying to know that our team continues to provide excellent customer service. We value your feedback and appreciate the recognition of our staff.

May 27, 2024

Dealership Rating
Employee Rating

Every there is a profesional marina was great explained the service keeping me informed about the service done on time sales was also friendly the managers too said hello to the DiritoBrosVW always soo war More

by Sedan Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about the services and friendly atmosphere at Dirito Brothers Walnut Creek Volkswagen. It's our goal to keep you well-informed and comfortable during your visit. Thank you for choosing us for your VW needs and recommending us.

April 17, 2024

Dealership Rating
Employee Rating

I’ve had some questionable feelings about past visits. But, this is the most serious service i had to bring my car in for since it stopped on me. I appreciate all the help, knowledge, and even a video exp More

by Cheyenne Byrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marina Felix, friendemic friendemic , Everyone at the reception/payment desk

Apr 23, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for relying on Dirito Brothers Walnut Creek Volkswagen's service team during such a crucial time. Rest assured that our team prioritizes explaining and educating customers about their vehicle condition, just like Marina did with the video walkthrough. We're grateful for your trust in us.

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