Rocco Cesario | Page 3

The price that you have advertised on/for the 2023 Honda Ridgeline is not your actual "asking" price. You place another $3700+ onto that original value with dealer-added, high profit items that a buyer does Ridgeline is not your actual "asking" price. You place another $3700+ onto that original value with dealer-added, high profit items that a buyer does/may not want/need and expect the customer to pay for them. We were, at first, surprised by the "add-ons" and then disappointed that the manager would not remove those charges. Another issue was Jimmy telling us that the dealership only had the vehicle in its possession since June 28, when it clearly has been advertised online for several weeks and the Carfax shows May 28 as the date it was offered for sale. Given Jimmy's comment regarding dealer possession, he lost any credibility in his statement that he had 2 other showings of that vehicle for that same day. And WHAT!?!?! Charging $1200 extra because we weren't going to finance through the dealers!! We were going to pay cash!! Since when is it more expensive to pay cash versus dealing with filling out finance papers (time spent by one of your employees and the customer), filing those papers, and verifying a customer's credit worthiness! Ridiculous! It was at that point that we realized any further time spent with Jimmy could/may not provide reliable information or a satisfactory conclusion to the negotiations, from our point of view. More

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The service center and the employees were professional, quick and clean. I felt my VW was in good hands with them. quick and clean. I felt my VW was in good hands with them. More

by SCOTT_B Verified Customer Verified Customer

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Recently bought a Volkswagen Tiguan and I’m beyond happy with the experience! The car itself is everything I was looking for—comfortable, stylish, and drives like a dream. But what really made this purchase with the experience! The car itself is everything I was looking for—comfortable, stylish, and drives like a dream. But what really made this purchase special was the team that helped me. They were professional, knowledgeable, and made the whole process smooth and stress-free. I truly felt taken care of from start to finish. Highly recommend both, the car and the amazing people who made it happen! More

by Alexeidragalina Verified Customer Verified Customer

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Wonderful, wonderful, wonderful, wonderful… great, great, great… superb, superb ! Superb! Fabulous, Fabulous,.. I trust them ! I’m great… superb, superb ! Superb! Fabulous, Fabulous,.. I trust them ! I’m More

by Kiki Verified Customer Verified Customer

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I had an exceptional experience at the service center at City VW! From start to finish City VW! From start to finish More

by Skycerr Verified Customer Verified Customer

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always amazing! they helped me to get my first car, and have continued to provide great service. thank you! they helped me to get my first car, and have continued to provide great service. thank you! More

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Very professional got me in right away and made sure I got the car I desired I will recommend to all my family and friends to go to Volkswagen Downtown Chicago got the car I desired I will recommend to all my family and friends to go to Volkswagen Downtown Chicago More

by VICKYV1209 Verified Customer Verified Customer

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Jimmy and Davis were amazing and very helpful during this process. They assisted me in everything I needed and answered all my questions. Jimmy was very friendly and doing what he could to meet my needs. process. They assisted me in everything I needed and answered all my questions. Jimmy was very friendly and doing what he could to meet my needs. More

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This gentleman and his employee, Mohammed Habibi made my car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then deci car-buying experience the worst I’ve ever had. To explain, I had an approved loan from Chase, but the car I originally wanted was sold. I then decided on a Passat and mentioned to them a minimum of five times, please do not run my credit check, just ask Chase to recalculate the existing approval, and if they refuse (because of high mileage) DO NOT ASK ANY OTHER BANK!!! Mister Rocco and his employee, Mohammed Habibi, ran credit checks with various banks without my knowledge. As a result, I received 11 hard inquiries on my credit report. They even attempted to run a check for a car that we hadn't discussed. The best part was when I finally figured out what they were doing. I asked them why they did it when I specifically told them not to. Their response was, "It wasn't me; it was Chase running the credit check by itself." This was meant to be a story for a two-year-old, but it turned out to be a really humiliating experience. It was absolutely frustrating! Most greedy experience in my life. Stay away from those two!!! More

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Dealership was very Pleasant customer Service was Great and everything was explained perfectly Thank You! Would recommend Down town to my friends and Family! and everything was explained perfectly Thank You! Would recommend Down town to my friends and Family! More

by SAYIRGARNER76 Verified Customer Verified Customer

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