Ridge Hancock
Ridge Hancock at Klaben Chrysler Jeep Dodge Ram

Ridge Hancock

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
104 Reviews
4.9

104 Reviews

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104 Reviews of Ridge Hancock

March 12, 2026

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Employee Rating

Great service in the service dept. All went smooth and all experiences have been positive in all aspects do far. More

by TODD.PELFREY
Service Price Transparency
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Recommend Dealer
Yes

March 03, 2026

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Great service despite the parts delivery times, which I understand are out of your control. Thank you. More

by sshebeck
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Recommend Dealer
Yes

February 24, 2026

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Josh was very thorough, explained that will be done during the service appointment, kept me informed the whole time. He was efficient, friendly and knowledgeable. More

by ida3
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Recommend Dealer
Yes

Other Employees Tagged: Josh McFarland

February 24, 2026

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Employee Rating

We needed a jump start because the battery In our 2018 Jeep Wrangler was dead. They arrived within 10 minutes. We then drove to the Service Department and Service quickly wrote us up for a battery replace More

by jjones146
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Recommend Dealer
Yes

Other Employees Tagged: Will came quickly to jump start our Jeep

February 23, 2026

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very professional and communicative of time line and services completed! Klaben has the best sales/service team I’ve ever experienced!!! More

by PrzTheLowered
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

February 19, 2026

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Very satisfied . Very satisfied .Very satisfied .Very satisfied. Very satisfied. Very satisfied. Very satisfied. Very satisfied. More

by lynk57
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Recommend Dealer
Yes

February 17, 2026

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Service went well, no surprises. Service advisor communicated well and provided loaner car. Appreciate the help. More

by davidmontoney
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Recommend Dealer
Yes

February 16, 2026

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Had an iissue but Ridge and Jeff handled it promptly. I appreciate them going the extra mile. More

by jenstates
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Ashley

February 16, 2026

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Employee Rating

They kept me updated regularly on a lengthy recall repair when parts availability was impacted by a backorder. More

by leebrown44262
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Workmanship
Service Communication
Recommend Dealer
Yes

February 11, 2026

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This was my first time at Klaben for service. It was an easy experience all-around and the service was performed faster than the time estimate given! More

by JeffK
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Recommend Dealer
Yes
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