Tyler Schultz
Tyler Schultz at Klaben Chrysler Jeep Dodge Ram

Tyler Schultz

Service Manager

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
20 Reviews
4.9

20 Reviews

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20 Reviews of Tyler Schultz

September 15, 2026

Dealership Rating
Employee Rating

Unhappy with time took for service to complete. Vehicle still needs work upon picking it up. Body work not coordinated well while tgere over a week. Windshield cracked and vehicle not charged but s More

by mdoconnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ridge Hancock

Sep 15, 2026

Klaben Chrysler Jeep Dodge Ram responded

Marsha, Thank you for taking the time to provide your honest feedback. I respect your time, value your perspective, and care deeply about your complete satisfaction. It was embarrassing and frustrating to read about your visit. Having your service delayed by days, picking up an uncharged vehicle with an active service light, and discovering a cracked windshield is completely unacceptable. We clearly let you down, failed to handle your vehicle with proper care, and did not deliver the level of service experience you deserve and we promise. No excuses. While I am glad we were able to provide a loaner, that does not make up for the breakdown in communication, quality control, and care regarding your windshield and charging. I am responsible for providing a personal apology to you and ensuring your service concerns are fully resolved. Additionally, I will be utilizing your feedback to share with our entire team so we can prevent similar issues from recurring and uphold our goal of continuous improvement. Could you please reach out to me directly so I can address these issues right away? My direct contact information is below. I also left a voicemail on your cell and sent you a text message with my cell phone. Thank you again for bringing this to our attention, and I look forward to speaking with you soon. Jeff Ashley Service Director Klaben CJDR Service 330.673.3139 EXT 405

July 25, 2026

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I just can’t stop from coming back to Klaben. The people there are knowledgeable and friendly. They go out of their way to help and listen well to what you say. More

by Kingmatt8891
Service Price Transparency
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Recommend Dealer
Yes

June 24, 2026

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Great experience purchasing my new truck at this dealership and working with Gabe and the service department More

by handyheatcool
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

May 14, 2026

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Very helpful and good communication on steps to get my truck fixed everyone was very professional and seemed genuinely interested in helping me get to the bottom of the problem More

by dritchey02
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Recommend Dealer
Yes

May 04, 2026

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Honest, professional and caring. Not many dealerships still do business this way. Thanks Ridge and Klaben Dodge! More

by latinmike2
Service Price Transparency
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Recommend Dealer
Yes

April 29, 2026

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This dealership is very professional and nice. Although they should schedule more timely time to get your car repaired. It should not take four (4) days to do a simple repair. I will continue w More

by johanaswan
Service Price Transparency
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Recommend Dealer
Yes
Apr 29, 2026

Klaben Chrysler Jeep Dodge Ram responded

Johana, Thank you so much for taking the time to share your review and speaking with me on the phone. We truly appreciate your kind words regarding the professionalism of our team and your decision to continue servicing your vehicle with us. I also want to sincerely thank you for your candid feedback regarding the turnaround time for your repair. We understand that four days is a significant amount of time to be without your vehicle for a straightforward service, and we are currently reviewing our scheduling processes to ensure we provide more timely repairs moving forward. We wish you a wonderful and safe trip out to California! We look forward to seeing you again when you return. Best regards, Tyler Schultz Service Director Klaben Chrysler Jeep Dodge Ram

March 12, 2026

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Great service in the service dept. All went smooth and all experiences have been positive in all aspects do far. More

by TODD.PELFREY
Service Price Transparency
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Recommend Dealer
Yes

January 31, 2026

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I have leased from from this dealership for the past 12 years. Don Jacobs was my go to salesman during this time! He has recently retired...Great guy!! Casey S. Is the salesman for my new lease... I just w More

by ROCCO 43
Recommend Dealer
Yes

Other Employees Tagged: Gregory Makoski , Joby Bacher, Brian Franklin, Casey Shaw

January 26, 2026

Dealership Rating
Employee Rating

My experience with Klaben has been limited but my buying and first maintenance experience were top notch . Both reps have been a pleasure to work with and helped me get to my desired outcomes More

by lsebak
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry

January 11, 2026

Dealership Rating
Employee Rating

They are kind and informative. They handled a difficult situation professionally. Liz kept me in the loop on the process of my vehicle. She has ALWAYS been professional with me and More

by dmorris12969
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry

1

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