Jeff Ashley

I had a wonderful experience with Klaben Auto Stores from the purchase of my vehicle through my first service appointment. When you purchase a vehicle from Klaben, your first service is complimentary. Alt the purchase of my vehicle through my first service appointment. When you purchase a vehicle from Klaben, your first service is complimentary. Although my overall experience in the service department was wonderful, there was one technical detail I wasn’t completely satisfied with, which I mentioned in the survey they sent afterward. I thought nothing more of it—until Jeff Ashley called me the very next day. Jeff went above and beyond to address my concern. He personally arranged to have my vehicle picked up from my home, provided me with a loaner for the day, and had my vehicle returned when the service was complete. He stayed in contact with me throughout the entire process and even sent me a video update. To top it all off, he included a thoughtful card and a complimentary service voucher. I have never received such exceptional customer service. I am beyond impressed by Jeff’s professionalism, courtesy, and the extraordinary lengths he went to make sure I was completely satisfied and left with a positive impression. That level of follow-through shows how much Klaben truly values its customers. I would highly recommend this dealership to anyone looking for a friendly, pressure-free buying experience and a team that genuinely stands behind its service. More

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I just can’t stop from coming back to Klaben. The people there are knowledgeable and friendly. They go out of their way to help and listen well to what you say. The people there are knowledgeable and friendly. They go out of their way to help and listen well to what you say. More

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I’ve had my truck at this facility twice this year, totaling six weeks, and unfortunately, they have consistently fallen short. Alarmingly, this critical front suspension issue was completely missed du totaling six weeks, and unfortunately, they have consistently fallen short. Alarmingly, this critical front suspension issue was completely missed during the initial safety inspection on my first visit. Combined with the previous failure to check tire pressure, leaving two tires 8 lbs low, it’s clear that attention to basic safety and detail is inconsistent at this shop. During the repair, one of the front struts came apart. There was a warranty issue with the struts, which took several weeks due to backordered parts. The team did assist with labor and alignment once parts arrived and changed my customer supplied oil and filter at no cost. However, other important details were overlooked. I requested that the front struts be lifted one notch. Chrysler Bilstein factory leveling suspension kit installed, this was not done. They changed my oil but did not reset the service in the EVIC, left my old oil change sticker in the window, and left the service floor mat and seat protector for me to dispose of. This facility had a second opportunity to really shine, and once again, they fell short. While Ridge and both Jeffs (service managers) were helpful with labor and alignment, repeated oversights and missed safety checks demonstrate a troubling lack of thoroughness. For that reason, I cannot give this facility a 5-star rating, 3.5 to 4 stars at best. They handle major repairs, but the little things, and the things that keep you safe are routinely missed. More

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GREAT Dealer. .Better then great service department...And a fantastic owner!! Rich Klaben and his dealerships and employees are world class!! .Better then great service department...And a fantastic owner!! Rich Klaben and his dealerships and employees are world class!! More

by scott.phelps Verified Customer Verified Customer

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Very helpful and good communication on steps to get my truck fixed everyone was very professional and seemed genuinely interested in helping me get to the bottom of the problem truck fixed everyone was very professional and seemed genuinely interested in helping me get to the bottom of the problem More

by dritchey02 Verified Customer Verified Customer

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Had an iissue but Ridge and Jeff handled it promptly. I appreciate them going the extra mile. I appreciate them going the extra mile. More

by jenstates Verified Customer Verified Customer

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all of the open door kick panels were covered in greasey foot prints, returned next day and joe hilliard cleaned grease off. driver seat was not back to original position,headlight knob was in off position foot prints, returned next day and joe hilliard cleaned grease off. driver seat was not back to original position,headlight knob was in off position i had it on auto position.there were no paper floor coverings.the repair was good, condition of car not good. More

by bill Verified Customer Verified Customer

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Greg and the store manager are great. They provided me with first-class, personalized service, always putting my needs first and showing high levels of honesty and empathy. They provided me with first-class, personalized service, always putting my needs first and showing high levels of honesty and empathy. More

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Jeff and Liz were a delight to work with. They made me feel like they genuinely cared about my vehicle. They made me feel like they genuinely cared about my vehicle. More

by Mshawb13 Verified Customer Verified Customer

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Klaben is very customer-oriented. Upfront and fair when it comes to pricing out a new vehicle. Highly recommend them! Upfront and fair when it comes to pricing out a new vehicle. Highly recommend them! More

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