Ridge Hancock | Page 2

All around a great experience. All of the employees are easy to work with, flexible and very professional. All of the employees are easy to work with, flexible and very professional. More

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I’ve specifically asked several times to not work with one specific person at service department and not sure why I keep getting put with him especially after calling before the appointment to remind them one specific person at service department and not sure why I keep getting put with him especially after calling before the appointment to remind them of this again. Ridge has been so rude to me in the past that the only reason I continue to go there for service of my Jeep is because I have the oil change package that I’m given a hard time about using every time I go there. This time was because I got married and changed my name. They made me drive to the dealership to update my name there and got mad at me for not returning immediately upon recieving the call that my car was ready when I told them that I had errands to run with my husband. Also please quit getting my hopes up about the car wash included in service if you always are going to return my car looking 10x dirtier than I dropped it off and I can literally blow off dirt and have it be cleaner. I know you aren’t washing it. So beyond frustrated More

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I just can’t stop from coming back to Klaben. The people there are knowledgeable and friendly. They go out of their way to help and listen well to what you say. The people there are knowledgeable and friendly. They go out of their way to help and listen well to what you say. More

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Awesome service and attention to detail by Ridge and staff. Great experience. would recommend to anyone looking for great service. staff. Great experience. would recommend to anyone looking for great service. More

by ppollack Verified Customer Verified Customer

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Very pleased with your service department, the work I’ve had done was professional and fast. had done was professional and fast. More

by jsram@aol.com Verified Customer Verified Customer

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Ridge is the man! He makes sure I get taken care of and follows up afterward! I really enjoy working with him! He makes sure I get taken care of and follows up afterward! I really enjoy working with him! More

by crisg12 Verified Customer Verified Customer

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Bought my car back in August 2025 and experience was very good. Service department was very thorough and pleased with my experience. good. Service department was very thorough and pleased with my experience. More

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Josh was nice and helpful! Also the service was quick! I was out in less than hour!! Also the service was quick! I was out in less than hour!! More

by Jlmin18 Verified Customer Verified Customer

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Excellent service and commitment to personalizing the experience. I appreciate the thoroughness of their evaluation and effort to "get things right" with maintenance issues. Ridge has been a pleasure t experience. I appreciate the thoroughness of their evaluation and effort to "get things right" with maintenance issues. Ridge has been a pleasure to work with and he has communicated and cared for my needs throughout the process. Bravo! More

by gsk1 Verified Customer Verified Customer

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This was my first interaction with the Klaben service department. Ridge from the service center was so great with communication throughout the whole process keeping me updated. department. Ridge from the service center was so great with communication throughout the whole process keeping me updated. More

by kellyporter32 Verified Customer Verified Customer

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